Kiteworks vs ShareFile comparison

Kiteworks and ShareFile are both solutions in the Content Collaboration Platforms category. Kiteworks is ranked #14 with an average rating of 8.5, while ShareFile is ranked #7 with an average rating of 10.0. Additionally, 100% of Kiteworks users are willing to recommend the solution, compared to 90% of ShareFile users who would recommend it.

Kiteworks

Read 13 Kiteworks reviews

275 Views
208 Comparison Views

100% willing to recommend

ShareFile

Read 11 ShareFile reviews

1,602 Views
1,356 Comparison Views

90% willing to recommend

Kiteworks

ShareFile

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Executive Summary

We performed a comparison between Kiteworks and ShareFile based on real PeerSpot user reviews.

Find out in this report how the two Content Collaboration Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Kiteworks vs. ShareFile Report (Updated: April 2025).

Buyer's Guide

Kiteworks vs. ShareFile

April 2025

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kiteworks

Ranking in Content Collaboration Platforms

14th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (14th), Email Security (27th), Managed File Transfer (MFT) (9th), Secure Email Gateway (SEG) (11th)

ShareFile

Ranking in Content Collaboration Platforms

7th

Average Rating

8.4

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

eSignature (Electronic Signature) (6th), Cloud Data Exchange Services (3rd)

Featured Reviews

Sukkanta Banerjee

Senior Software Engineer at Wipro Limited

Two-factor authentication and .ZIP format make large file transfers very secure

The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.

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David Donaldson

Regional Information Technology Director at a real estate/law firm with 10,001+ employees

Flexible plans, stable, and scalable

I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."

"Scalability is impressive."

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."

"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."

"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."

"The solution can be used remotely; it's easy to upload and share files."

"I can identify from which region our users are uploading or downloading files."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

More Kiteworks pros

"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."

"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."

"Citrix has a very good file auditing features and security features."

"Easy to manage and fully secure."

"This provides us with a secure way of sending tax returns without having to use passwords."

"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."

"The solution is scalable."

"It's user-friendly for end users."

Cons

"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

"File location could be improved."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"Perhaps there could be a notification to users about their bandwidth or network packet loss."

More Kiteworks cons

"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."

"There are sometimes scalability issues after updates."

"My only issue with this solution is the cost, which should be improved."

"The configuration on the mobile devices is a little clunky, in terms of setting up the application."

"The user interface is not very intuitive."

"Some of our customers are facing issues if they've deployed in hybrid mode."

"Everything they have should be integrated into one item."

"They should integrate the solution with more email services."

Pricing and Cost Advice

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"The price of Kiteworks is reasonable."

"Citrix has a very good file auditing features and security features."

"I give the cost of the solution a five out of five."

"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."

"You have to work hard in order to get the suitable licenses."

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

10%

Legal Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

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What do you like most about Kiteworks?

The benefits that Kiteworks has provided to its customers in terms of data sovereignty.

See all answers

What needs improvement with Kiteworks?

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...

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Compared 28% of the time

Microsoft OneDrive vs ShareFile

Compared 15% of the time

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Compared 11% of the time

Dropbox vs ShareFile

Compared 10% of the time

Egnyte vs ShareFile

Compared 10% of the time

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Product Reports

Buyer's Guide

Kiteworks

April 2025

Download Kiteworks product report

Buyer's Guide

ShareFile

April 2025

Download ShareFile product report

Also Known As

Accellion

Citrix RightSignature, Citrix ShareFile

Overview

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Kiteworks

ShareFile is widely used by organizations for secure emailing of tax returns and document transfers, especially during COVID, supporting multifactor authentication and a high file size limit.

Offered by cloud service providers, ShareFile aids in migrating on-premises file servers to the cloud and sending large files blocked by other platforms. It is essential for secure data sharing with features like multifactor authentication and encryption. ShareFile integrates with cloud services, supports high-speed operations, and maintains enterprise-level security with automatic synchronization. It also allows for multiplatform accessibility, including an Outlook plugin and mobile apps. Administrative benefits include Active Directory integration for automatic account creation.

What are ShareFile's most important features?

Ease of use: User-friendly interface for easy navigation
Security features: Robust security protocols including data encryption
File auditing: Comprehensive tracking and reporting of file activities
Cloud integration: Seamless integration with OneDrive, G Drive, and Dropbox
Multifactor authentication: Enhanced security with multiple verification steps
Automatic synchronization: Real-time sync across devices and platforms
Active Directory integration: Streamlined user account management
Multiplatform access: Supports Outlook plugin and mobile applications

What benefits or ROI should users look for in reviews?

Cost-effectiveness: Evaluate the pricing against features and security
Enhanced security: Look for reviews on data protection and GDPR compliance
Collaboration options: Check user feedback on collaboration functionalities
Intuitive experience: Consider reviews on ease of use and navigation
Custom branding: Assess customization options for tailored branding
Performance: Gauge user insights on network speed and reliability
Unified platform: Benefits of integrated services in one platform

ShareFile is implemented across sectors like Law Firms, CPAs, and Manufacturing companies, supporting secure and efficient data sharing. For example, law firms use it for confidential client documents, CPAs rely on it for secure tax return handling, and manufacturing firms leverage it for transferring large design files. Multifactor authentication and platform accessibility ensure data security and ease of access.

ShareFile

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog

Buyer's Guide

Kiteworks vs. ShareFile

April 2025

Free Report: Kiteworks vs. ShareFile

Find out what your peers are saying about Kiteworks vs. ShareFile and other solutions. Updated: April 2025.

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