Kaseya Vorex vs Salesforce Service Cloud comparison

"The platform's most valuable feature is the ability to produce daily summary reports."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases."

"Salesforce accelerates time to market and streamlines workflows through automation. Integrating with other software systems, such as HR or ERP platforms, allows for seamless data exchange and enhances efficiency."

"The instant input of feedback into the CRM systems by case management is one of the impactful features"

"The product's initial setup phase was straightforward."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"In terms of visibility to my boss and the team, it does help a lot."

"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."

"We are very happy with the support team from Salesforce."

"Kaseya Vorex's customization features could be better."

"We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for ways to improve our use. The cloud services we use include CRM (Salesforce), financial (NetSuite), and people (Workday). These services are becoming more automated, with a lot happening in the AI space. We do a lot of modeling ourselves to find answers to questions, and our product team has introduced some AI enhancements."

"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."

"The documentation could be improved."

"The governor limits are a troubling feature of Salesforce"

"The main concern for me revolves around the speed of certain integrations."

"The solution's integration with the main ERP is a little cumbersome."

"The support team is limited and does not typically go above and beyond like some companies. Unless you have premium support, assistance is restricted."

"Salesforce Service Cloud should work more on the resolution side. Once a case is raised and activities are tracked, at the time of closure, they could make it more simple."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"The tool is pretty expensive."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The solution is priced at 50 dollars a month per user."

"Salesforce Service Cloud is a highly expensive solution"