Kaseya Vorex vs Salesforce Service Cloud comparison

"The platform's most valuable feature is the ability to produce daily summary reports."

"Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"We use Salesforce Service Cloud for lead management and opportunity management."

"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."

"In terms of visibility to my boss and the team, it does help a lot."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"Salesforce accelerates time to market and streamlines workflows through automation. Integrating with other software systems, such as HR or ERP platforms, allows for seamless data exchange and enhances efficiency."

"The instant input of feedback into the CRM systems by case management is one of the impactful features"

"Kaseya Vorex's customization features could be better."

"There are some issues with backend connectivity in Salesforce Service Cloud."

"We've started using a couple of AI engines. I believe there's room for improvement there. For instance, when an agent receives a message like "My order is stuck midway, and the delivery guy isn't responding," there should be a pre-populated recommended response on the agent's screen. Instead of crafting a custom reply or searching through knowledge articles to find the delivery guy's contact, this should be the process."

"The pricing of the solution can be made cheaper."

"The documentation could be improved."

"The main concern for me revolves around the speed of certain integrations."

"Reporting could be improved."

"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."

"There is room for improvement in pricing."

"Salesforce Service Cloud is a bit expensive."

"The price of the solution depends on how many users need access to it"

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."