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Kaseya Vorex Reviews

Vendor: Kaseya
4.5 out of 5
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What is Kaseya Vorex?

Easily Create, Manage and Resolve all IT Service Requests and Tickets

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Buyer's Guide
Help Desk Software
August 2025
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Helped 865,985 peers since 2012

Kaseya Vorex mindshare

As of August 2025, the mindshare of Kaseya Vorex in the Help Desk Software category stands at 0.1%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software Market Share Distribution
ProductMarket Share (%)
Kaseya Vorex0.1%
ServiceNow21.2%
JIRA Service Management8.8%
Other69.9%
Help Desk Software
 
 
Key learnings from peers

Valuable Features

  • "Kaseya Vorex is a comprehensive platform with a service desk, project module, CRM, and a complete finance model with auto billing."
  • "The platform's most valuable feature is the ability to produce daily summary reports."

Room for Improvement

  • "Kaseya Vorex's customization features could be better."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Help Desk Software Buyer's Guide for additional reliable information.

Kaseya Vorex customers

CROWD, GetApp, Capterra, Software Advice

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Kaseya Vorex Reviews Summary
Author infoRatingReview Summary
Team Leader at Orient Technologies Pvt. Ltd.4.5I've used Kaseya Vorex for over five years and found it stable and valuable for small organizations, though it lacks multi-tenancy and full ITIL compliance. Improvements haven’t kept pace with market needs, but pricing was competitive.
CISO at a tech services company with 1,001-5,000 employees3.0Kaseya Vorex's daily summary reports are valuable for tracking and communication. However, its customization features require improvement, and training programs to foresee potential issues would be beneficial. Compared to ServiceNow, Kaseya Vorex lacks in customization, integration, and expertise.