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Kana Express vs Salesforce Sales Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Kana Express and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Kana Express vs. Salesforce Sales Cloud report (Updated: September 2022).
633,572 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch.
    Top Answer:I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud… more »
    Top Answer:We use this solution for opportunity and account management, contact management, quoting, marketing and for registration of events.
    Ranking
    37th
    out of 70 in CRM
    Views
    125
    Comparisons
    99
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 70 in CRM
    Views
    5,483
    Comparisons
    3,332
    Reviews
    49
    Average Words per Review
    640
    Rating
    8.2
    Comparisons
    Also Known As
    Trinicom
    Sales Cloud, SFDC, Salesforce
    Learn More
    Salesforce
    Video Not Available
    Overview
    Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Offer
    Learn more about Kana Express
    Learn more about Salesforce Sales Cloud
    Sample Customers
    Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm7%
    Comms Service Provider7%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider11%
    Financial Services Firm7%
    Manufacturing Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business48%
    Midsize Enterprise21%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise12%
    Large Enterprise66%
    Buyer's Guide
    CRM
    September 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: September 2022.
    633,572 professionals have used our research since 2012.

    Kana Express is ranked 37th in CRM while Salesforce Sales Cloud is ranked 1st in CRM with 50 reviews. Kana Express is rated 0.0, while Salesforce Sales Cloud is rated 8.2. On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Kana Express is most compared with , whereas Salesforce Sales Cloud is most compared with Oracle E-Business Suite, SAP ERP, Camunda Platform, Siebel CRM and Microsoft Dynamics CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.