

KACE Systems Management Appliance and VMware Aria Automation are leading solutions in endpoint and infrastructure management, respectively. KACE excels with strong deployment efficiency, while VMware Aria Automation offers robust automation capabilities suitable for complex environments.
Features: KACE Systems Management Appliance is notable for endpoint management with features such as imaging, mass deployment, and inventory management. It provides comprehensive asset management which benefits organizations with geographically dispersed assets. VMware Aria Automation focuses on extensive automation and integration, supporting multi-cloud environments with workflows and infrastructure management. It excels in orchestration and integrates well with VMware offerings.
Room for Improvement: KACE Systems Management Appliance could improve scalability and user interface simplicity, as well as its integration with third-party tools for non-Microsoft patching. VMware Aria Automation needs improved interface usability and simpler integration with external systems. Users also report a need for better documentation and stability enhancements.
Ease of Deployment and Customer Service: KACE Systems Management Appliance is praised for its easy deployment process and reliable technical support, making it appealing for organizations that require robust customer service. VMware Aria Automation, while functionally rich, presents challenges in initial setup and has a notable learning curve, although its customer service is responsive.
Pricing and ROI: KACE Systems Management Appliance offers cost-effective solutions tied to endpoint devices, presenting a strong ROI in large deployments. It is appreciated for its automation efficiency savings. VMware Aria Automation is perceived as an expensive investment justified by its comprehensive features ideal for large infrastructures. It can reduce cloud costs, but the initial price necessitates clear justification for larger deployments.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
When you open a ticket, in very, very few cases, they solve it. This is around a particular solution, Tanzu.
We never had major issues to report or request support.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
KACE Systems Management Appliance (SMA) is stable and secure;
Until version eight, it was perfect because it was very proven and stable, and it was doing very well what it was promising.
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
VCF 9 will bring VCF Automation and VCF Operations, the new product line of VMware.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
We leverage VRO when the going gets tough. When something is not doable with the tools we have with VMware Aria Automation, we use the capabilities of VRO because it has many plugins for many things.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
We have strong regulations for maintaining compliance and mitigating risks with this product.
| Product | Mindshare (%) |
|---|---|
| KACE Systems Management Appliance (SMA) | 2.7% |
| Kaseya VSA | 9.7% |
| NinjaOne | 9.4% |
| Other | 78.2% |
| Product | Mindshare (%) |
|---|---|
| VMware Aria Automation | 5.7% |
| IBM Turbonomic | 4.7% |
| VMware Aria Operations | 3.8% |
| Other | 85.8% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 16 |
| Company Size | Count |
|---|---|
| Small Business | 33 |
| Midsize Enterprise | 24 |
| Large Enterprise | 131 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
VMware Aria Automation is known for its automation capabilities, integrating with VMware and third-party tools to enhance workflow efficiency, save time, and manage resources effectively.
VMware Aria Automation offers a diverse set of features including a self-service portal and a streamlined user-friendly interface, which make it ideal for organizations aiming to automate virtual machine provisioning. The platform supports extensive automation capabilities across multi-cloud environments, featuring flexible blueprint designs and comprehensive integration with platforms like AWS, Azure, and ServiceNow. Though improvements are desired in areas like logging, template management, and vCenter integration, its robust framework facilitates IT infrastructure services, disaster recovery, and development operations. It is specifically beneficial for orchestrating workflows, automating routine tasks, and managing workloads efficiently in private and hybrid cloud environments.
What are the most important features of VMware Aria Automation?VMware Aria Automation is implemented across industries for automating the provisioning of virtual machines and managing cloud environments. It is used in sectors requiring efficient server deployment, network configurations, and seamless integration with tools such as AWS and Azure. It aids in reducing manual efforts, supporting IT infrastructure services, and enhancing disaster recovery protocols.
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