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Jira Align vs Microsoft Azure DevOps comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Jira Align increased productivity and efficiency despite concerns over cost versus benefits and occasional negative return on investment.
Sentiment score
6.5
Microsoft Azure DevOps boosts productivity, time management, and ROI, though integration with non-Microsoft tools can be challenging.
On a scale of one to ten, where ten is the best, I would say ROI is an eight.
Associate Director at Grant Thornton (US)
 

Customer Service

Sentiment score
5.9
Jira Align's customer service is responsive and knowledgeable, though some users note occasional delays due to internal processes.
Sentiment score
6.8
Microsoft Azure DevOps offers efficient customer service, with strong documentation empowering users to resolve many issues independently.
They have a support knowledge base area on their website, and usually, they are very good at answering questions.
Technical Program Manager at Concentrix Catalyst
Resolving issues took time since understanding our unique problems was not always straightforward for support teams.
Project Executive at synergyc
I would rate technical support from Microsoft for Microsoft Azure DevOps an eight out of ten.
Consultant at Yara International ASA
 

Scalability Issues

Sentiment score
7.5
Jira Align is praised for scalability, seamless Jira integration, flexible licensing, but may challenge non-technical users and non-Jira tool integration.
Sentiment score
7.4
Microsoft Azure DevOps is scalable, supporting teams of any size, with seamless resource expansion and reliability across projects.
The scalability has left me pleased, not just for our teams in Europe, the Middle East, and Asia, but as we expanded into North America, Africa, and even Australia.
Project Executive at synergyc
 

Stability Issues

Sentiment score
8.3
Jira Align is praised for stability, minimal downtime, and efficient performance, earning high ratings despite minor integration issues.
Sentiment score
7.9
Microsoft Azure DevOps is stable, with minor issues often related to connectivity, earning high user satisfaction ratings.
Its stability might be attributed to its legacy as an on-premise solution that has been in development for more than 25 years.
Software Architect at RedesCDM
There was just one time when there was some infrastructure issue from Microsoft's side, so we faced some glitches for a few minutes only, not for hours or a day.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
Everything works ninety-nine percent well.
Founder & CEO at DevTools
 

Room For Improvement

Jira Align users seek better navigation, integration, customization, reporting, mobile access, clearer documentation, and more AI features.
Microsoft Azure DevOps users seek improved features, including query editors, integration, testing capabilities, Linux compatibility, security, and documentation.
It is probably better in almost all aspects over Jira; the dashboards are better, the filters or the queries are better, and it is more aligned to Scaled Agile.
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
Enhanced system guidance highlighting best practices would be beneficial, especially if experienced personnel are not available for support.
Project Executive at synergyc
Instead of customers having to try many options themselves, they benefit from practitioner recommendations.
Founder & CEO at DevTools
Those processes are a bit difficult for some customers who may not have technical knowledge and don't go through the entire documentation.
Associate Director at Grant Thornton (US)
 

Setup Cost

Jira Align's pricing is often deemed costly, especially for smaller enterprises, affecting adoption decisions despite fair assessments.
Microsoft Azure DevOps offers competitive pricing with flexible licensing, starting at $6-$11 per user, with a free version available.
It all depends on what sort of Microsoft licensing agreements the company has as to whether one is going to be better than the other.
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
They don't even provide a POC where you can have a sandbox or stuff that you can go through and see how exactly it's costing.
Associate Director at Grant Thornton (US)
Microsoft is investing 200 billion dollars plus more for its security concerns.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
I find it to be expensive.
Project Executive at synergyc
 

Valuable Features

Jira Align excels in user-friendly interface, customizable features, and reports, enhancing team collaboration and Agile integration.
Microsoft Azure DevOps enhances productivity with its CI/CD pipelines, seamless integration, and user-friendly interface, streamlining project workflows.
We export most of what is in Jira to Power BI so we can run better reports.
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
No organization would use just one vendor, and the goal is about what works well, is scalable, performs well, and offers a reasonable total cost of ownership.
Founder & CEO at DevTools
I can't approve my own request and move the code around without a review.
Associate Director at Grant Thornton (US)
If considering automations, process, monitoring, and provisioning, then it is the best cloud service across all the other service providers.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
 

Categories and Ranking

Jira Align
Ranking in Application Lifecycle Management (ALM) Suites
7th
Ranking in Enterprise Agile Planning Tools
4th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
43
Ranking in other categories
Value Stream Management Software (1st)
Microsoft Azure DevOps
Ranking in Application Lifecycle Management (ALM) Suites
2nd
Ranking in Enterprise Agile Planning Tools
1st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
136
Ranking in other categories
Release Automation (1st)
 

Mindshare comparison

As of January 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira Align is 2.0%, up from 1.4% compared to the previous year. The mindshare of Microsoft Azure DevOps is 10.3%, down from 19.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Microsoft Azure DevOps10.3%
Jira Align2.0%
Other87.7%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

reviewer2788377 - PeerSpot reviewer
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
Long-term agile tracking has supported development but reporting has required workarounds
I know Jira as Jira; I have used the cloud and I have used on-premise. It is an issue tracker. My experience has been positive, as it is an okay tool, but I like Azure DevOps better. I assess the dependency management feature as okay, but again, Azure DevOps is better; it is more customizable. I find the scenario planning features are okay, but if you have a good Scrum Master or Agile coach, you can get a lot better insights just by looking at the data. We export most of what is in Jira to Power BI so we can run better reports.
Bharadwaj Deepak Mohapatra - PeerSpot reviewer
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
Have built reliable end-to-end pipelines and streamlined cloud provisioning through consistent collaboration practices
I am currently working with open-source tools such as Jenkins for my main CI/CD pipeline, and for enterprise clients, I am using Microsoft Azure DevOps CI/CD pipeline. For other clients, I have also implemented CI/CD YAML pipelines through GitLab CI/CD workflow and GitHub Actions. I am creating the end-to-end CI/CD pipeline from development to deployment and monitoring all of this. Azure Boards is easier than Jira for my understanding because there are very easy points to manage the Agile methodology which we work on. Because it is a GUI, sometimes the process may take a few minutes more than the CLI process since the backend is running the exact CLI, but we are commanding through the GUI. There is definitely a time lag, but it is more secure. Microsoft Azure DevOps pipelines work very seamlessly rather than other CI/CD pipelines, as of my understanding. The downside is that the process may take more time when deploying some clusters, Kubernetes, Azure AKS service, or some vast microservice architecture deployments. There may be a little bit of lag I feel, though I cannot tell very strictly that this is a disadvantage, but sometimes it takes a little more time than other cloud infrastructures. All the major things are done by GUI, which is somewhat a little slow. However, if considering automations, process, monitoring, and provisioning, then it is the best cloud service across all the other service providers. Our implementation is a hybrid cloud. Microsoft Azure DevOps is definitely easily scalable. I have worked on many Kubernetes infrastructures and microservice deployments, and I have seen that replication is very good because it is very easy. The replication process is very straightforward. I definitely advocate for using less code because it is very time-consuming. If using GCP or Amazon Web Service, there is more interaction related to work over the CLI process. In terms of Microsoft Azure DevOps, there are many things done by the GUI, which is the best part.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
10%
Insurance Company
6%
Manufacturing Company
14%
Computer Software Company
11%
Government
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise16
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise27
Large Enterprise69
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
Which is better - TFS or Azure DevOps?
TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very fri...
What do you like most about Microsoft Azure DevOps?
Valuable features for project management and tracking in Azure DevOps include a portal displaying test results, check-in/check-out activity, and developer/tester productivity.
 

Also Known As

AgileCraft
Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
 

Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Alaska Airlines, Iberia Airlines, Columbia, Skype
Find out what your peers are saying about Jira Align vs. Microsoft Azure DevOps and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.