Ivanti Neurons for ITSM vs Vtiger CRM comparison

Ivanti and Vtiger are both solutions in the Help Desk Software category. Ivanti is ranked #12 with an average rating of 8.3, while Vtiger is ranked #49. Ivanti holds a 2.1% mindshare in HDS, compared to Vtiger’s 0.6% mindshare. Additionally, 92% of Ivanti users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,401 Views
1,121 Comparison Views

92% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,547 Views
217 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 8, 2025

Vtiger CRM and Ivanti Neurons for ITSM compete in customer relationship management and IT service management, respectively. Ivanti Neurons stands out with its advanced IT management capabilities, while Vtiger CRM offers competitive pricing and support.

Features: Vtiger CRM focuses on contact management, sales automation, and customer support functions. Ivanti Neurons for ITSM emphasizes IT service automation with features such as incident, problem, and change management. Ivanti Neurons provides more extensive ITSM capabilities, contrasting with Vtiger's CRM-focused tools.

Ease of Deployment and Customer Service: Vtiger CRM offers a straightforward deployment model with accessible customer support, while Ivanti Neurons for ITSM is more complex to deploy but provides robust support and resources. Vtiger is easier to implement, with Ivanti Neurons providing advanced capabilities that justify its complexity.

Pricing and ROI: Vtiger CRM tends to present lower setup costs and quicker ROI for CRM tasks. Ivanti Neurons involves higher initial costs due to its ITSM focus but offers significant long-term ROI for organizations needing comprehensive IT management. Vtiger focuses on affordability, while Ivanti Neurons delivers value with extensive ITSM functions.

To learn more, read our detailed Ivanti Neurons for ITSM vs. Vtiger CRM Report (Updated: January 2026).

Buyer's Guide

Ivanti Neurons for ITSM vs. Vtiger CRM

January 2026

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (12th)

Vtiger CRM

Ranking in Help Desk Software

49th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (29th), Sales Force Automation (14th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 2.1%, up from 1.8% compared to the previous year. The mindshare of Vtiger CRM is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.1%
Vtiger CRM	0.6%
Other	97.3%

Help Desk Software

Featured Reviews

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"It is easy to set up."

"This is an excellent alternative to ServiceNow for smaller companies."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

More Ivanti Neurons for ITSM pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"They could provide product integration with popular platforms."

"Support needs improvement in terms of responsiveness and timeliness."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"There's a lack of integration with other products. This needs to be improved."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"The patching for non-Windows OSes such as Linux is poor."

More Ivanti Neurons for ITSM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The price is on the higher side. The support is included in the standard licensing fees."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

11%

Financial Services Firm

10%

Educational Organization

Retailer

26%

Computer Software Company

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

No data available

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

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Comparisons

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Compared 7% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

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Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 6% of the time

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Compared 11% of the time

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Compared 9% of the time

monday.com vs Vtiger CRM

Compared 6% of the time

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Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

January 2026

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Buyer's Guide

CRM

January 2026

Download Vtiger CRM product report

Also Known As

HEAT Service Management

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Ivanti Neurons for ITSM vs. Vtiger CRM

January 2026

Free Report: Ivanti Neurons for ITSM vs. Vtiger CRM

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