Ivanti Neurons for ITSM vs LiveAgent comparison

Ivanti and QualityUnit are both solutions in the Help Desk Software category. Ivanti is ranked #10 with an average rating of 8.3, while QualityUnit is ranked #38. Ivanti holds a 2.5% mindshare in HDS, compared to QualityUnit’s 0.3% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

902 Views
114 Comparison Views

91% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

182 Views
30 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

LiveAgent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and LiveAgent operate in the IT and customer service management industries. Ivanti Neurons for ITSM is seen as having an advantage for enterprises due to its comprehensive IT management features.

Features: Ivanti Neurons for ITSM provides automation of IT processes, advanced incident management, and asset management. LiveAgent delivers enhanced communication channels, an integrated helpdesk, and multi-channel support.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM features a complex deployment model aimed at larger organizations. LiveAgent offers a simple deployment, ideal for businesses wanting rapid setup. Ivanti includes extensive support and training for IT operations, while LiveAgent is praised for its customer support with quick response times.

Pricing and ROI: Ivanti Neurons for ITSM has higher setup costs but provides strong ROI for organizations with extensive IT needs. LiveAgent presents lower initial costs and delivers significant ROI for companies focusing on customer support efficiency.

To learn more, read our detailed Ivanti Neurons for ITSM vs. LiveAgent Report (Updated: May 2025).

Buyer's Guide

Ivanti Neurons for ITSM vs. LiveAgent

May 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

LiveAgent

Ranking in Help Desk Software

38th

Ranking in IT Service Management (ITSM)

49th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (22nd)

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.4% compared to the previous year. The mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

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Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"The integrations are quite simple and clear."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"The solution is easy to use and has a user-friendly interface"

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"This is an excellent alternative to ServiceNow for smaller companies."

"The solution's installation depends on its customization. It is easy."

More Ivanti Neurons for ITSM pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

Cons

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"They could provide product integration with popular platforms."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"The user interface must be made simpler and more effective."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"We'd like more integration with solutions like SolarWinds."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Support needs improvement in terms of responsiveness and timeliness."

More Ivanti Neurons for ITSM cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

Pricing and Cost Advice

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

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Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 29% of the time

ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM

Compared 10% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 9% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 8% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 7% of the time

More Ivanti Neurons for ITSM Competitors

No data available

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

June 2025

Download Ivanti Neurons for ITSM product report

Buyer's Guide

Help Desk Software

May 2025

Download LiveAgent product report

Also Known As

HEAT Service Management

No data available

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

Ivanti Neurons for ITSM vs. LiveAgent

May 2025

Free Report: Ivanti Neurons for ITSM vs. LiveAgent

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