Ivanti Neurons for ITSM and LiveAgent operate in the IT and customer service management industries. Ivanti Neurons for ITSM is seen as having an advantage for enterprises due to its comprehensive IT management features.
Features: Ivanti Neurons for ITSM provides automation of IT processes, advanced incident management, and asset management. LiveAgent delivers enhanced communication channels, an integrated helpdesk, and multi-channel support.
Ease of Deployment and Customer Service: Ivanti Neurons for ITSM features a complex deployment model aimed at larger organizations. LiveAgent offers a simple deployment, ideal for businesses wanting rapid setup. Ivanti includes extensive support and training for IT operations, while LiveAgent is praised for its customer support with quick response times.
Pricing and ROI: Ivanti Neurons for ITSM has higher setup costs but provides strong ROI for organizations with extensive IT needs. LiveAgent presents lower initial costs and delivers significant ROI for companies focusing on customer support efficiency.
Product | Market Share (%) |
---|---|
Ivanti Neurons for ITSM | 2.1% |
LiveAgent | 0.7% |
Other | 97.2% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 3 |
Large Enterprise | 6 |
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.
LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.
What are the key features of LiveAgent?LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.
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