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IRONSCALES vs Trustwave Secure Email Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IRONSCALES
Ranking in Secure Email Gateway (SEG)
7th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Email Security (17th), Advanced Threat Protection (ATP) (18th)
Trustwave Secure Email Gateway
Ranking in Secure Email Gateway (SEG)
13th
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Secure Email Gateway (SEG) category, the mindshare of IRONSCALES is 4.0%, up from 3.3% compared to the previous year. The mindshare of Trustwave Secure Email Gateway is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Market Share Distribution
ProductMarket Share (%)
IRONSCALES4.0%
Trustwave Secure Email Gateway0.8%
Other95.2%
Secure Email Gateway (SEG)
 

Featured Reviews

Hemeshen Govender - PeerSpot reviewer
Applies AI automation to clearly identify and stop a lot of phishing emails
The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through. The solution improved our response to phishing attempts. IRONSCALES has a virtual assistant and some AI intelligence that's applied to it. That was the main differentiator between IRONSCALES and Microsoft. The solution's AI automation clearly identifies phishing emails and gives you an overall indication of why it found the mail to be malicious. It does the whole analysis for you to see why the email was deemed a phishing email. The solution's response time is better than that of our previous tool. The solution's user interface is pretty straightforward and user-friendly.
FA
Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI
I would rate my experience with the initial setup a four out of ten when one is difficult, and ten is easy. It's difficult initially since it's an on-premise solution. So it's a bit difficult. So the initial assessment took a few days, and then the deployment was a couple of days. It is on-prem. That is also one of the improvements you need to make on the cloud. Most of the people like things to be on the cloud. You don't have the burden of setting up things on-premise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through."
"For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC."
"The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer."
"The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often."
"I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent."
"There is buzz around phishing awareness training. When I make a campaign, all of a sudden people in our organization are talking, thinking, and wondering about it. Therefore, it keeps people on their toes. That is perfect because it does exactly what we want it to do."
"The most valuable features of the solution are that it is easy to set it up, install, and manage the product."
"Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic."
"The product's most valuable features are spam protection and artificial intelligence."
"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."
 

Cons

"There is a feature called Account Takeover, which isn't what I want it to be able to do. I know that they're working on that, but when they first started the Account Takeover feature in incident management, it didn't have much information. It didn't have any usability to it. I already had tools in place that were better."
"Its UI could be improved. My pet peeve with a lot of these cloud-based systems is that a lot of times, the interface for the management is a little clunky. If you live and breathe IRONSCALES all day long, you'll obviously know where everything is just from muscle memory, but the system is not designed for people to be in it all day long. You're only supposed to occasionally look at it. When things get moved around, it is not necessarily that intuitive. I'm an IT guy, and I can pretty much take the worst UI and figure it out, but the menus and the options in the interface could be a little cleaner graphically. If you have a quick problem that you want to resolve, it takes a little bit of digging in the admin console, whereas it should take a few clicks up front."
"The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet."
"In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation."
"Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer."
"I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients."
"The tool supports 15 to 16 languages, but the content it uses in the training in Spanish has certain limitations."
"The integration with Google Suite needs to be better. it's something they can work on."
"The technical support services and stability need improvement as well."
"There is room for improvement in GUI because it is a bit old-fashioned."
 

Pricing and Cost Advice

"They are pretty much the same as all the other competitors in the market."
"The product is available as a middle-priced tool. I think it is not the cheapest solution."
"There is an installation cost. Since we have this as a managed service, we pay for licensing and the managed service itself. Other than that, there are no additional costs."
"IRONSCALES is an expensive solution."
"As compared to everything else we looked at, it was good. It was the best value for the dollars."
"The tool is not very cheap, but it is affordable."
"I don't know about its pricing because I don't run the budget or pay the bills, but if it was extortionate, we probably would be looking to scrap it, and because we are not, I assume its price is okay."
"Considering the value it provides, it is definitely worth the cost. We don't have to do manual analysis and remediation of phishing emails, which saves us a lot of hours. Its licensing is based on the number of users being supported and the number of email addresses being protected. I'm not aware of any additional costs."
"It is a cost-effective product."
"The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
7%
Healthcare Company
5%
University
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise4
Large Enterprise3
No data available
 

Questions from the Community

What do you like most about IRONSCALES?
The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through.
What is your experience regarding pricing and costs for IRONSCALES?
While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.
What needs improvement with IRONSCALES?
There are areas that could be improved with this product. Regarding the Spanish language awareness training, while they are producing good content, it appears to be initially produced in English an...
What do you like most about Trustwave Secure Email Gateway?
I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time...
What is your experience regarding pricing and costs for Trustwave Secure Email Gateway?
The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive.
What needs improvement with Trustwave Secure Email Gateway?
There is room for improvement in GUI because it is a bit old-fashioned. Moreover, it can add more advanced features compared to a competitor like Mimecast.
 

Also Known As

No data available
Trustwave SEG
 

Overview

 

Sample Customers

Allegheny Millwork, Ayrshire College, Nium, Orris, Paramount School District, Pres Les, PRT Staffing, Recovery Unplugged, Telit, WebHelp
Information Not Available
Find out what your peers are saying about IRONSCALES vs. Trustwave Secure Email Gateway and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.