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Microsoft Exchange Online Protection (EOP) vs Trustwave Secure Email Gateway comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange Online P...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
41
Ranking in other categories
Email Security (7th), Anti-Malware Tools (12th)
Trustwave Secure Email Gateway
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Secure Email Gateway (SEG) (14th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Microsoft Exchange Online Protection (EOP) is designed for Anti-Malware Tools and holds a mindshare of 1.1%, down 1.5% compared to last year.
Trustwave Secure Email Gateway, on the other hand, focuses on Secure Email Gateway (SEG), holds 1.1% mindshare, up 0.6% since last year.
Anti-Malware Tools Market Share Distribution
ProductMarket Share (%)
Microsoft Exchange Online Protection (EOP)1.1%
Microsoft Defender for Endpoint9.1%
F-Secure Total4.4%
Other85.4%
Anti-Malware Tools
Secure Email Gateway (SEG) Market Share Distribution
ProductMarket Share (%)
Trustwave Secure Email Gateway1.1%
Microsoft Defender for Office 36524.2%
Proofpoint Email Protection20.3%
Other54.4%
Secure Email Gateway (SEG)
 

Featured Reviews

HP
Cloud Consultant at Ensono
Service provider benefits from effective email security management and seeks enhanced customer support
Reporting could be one of the areas for improvement, as they could put more reporting into Microsoft Exchange Online Protection (EOP) natively rather than requiring additional licensing or connecting to other parts of the Microsoft suite, but it depends on the license you have. There aren't significant concerns with Microsoft Exchange Online Protection (EOP), as it depends on what customers expect; if they expect more features, then it depends on what Microsoft 365 license they have. The important thing is to ensure they are using all the security features they get with their licensing. The basic one is Microsoft Exchange Online Protection (EOP). While it's nice to have more functionality, that's available through other licensing programs with Microsoft. While we'd prefer more features, as a basic tool, it's fine, but more advanced features come with the add-ons from other parts of the Microsoft 365 licensing. One feature that could improve Microsoft Exchange Online Protection (EOP) is automated malware detection, where it actually analyzes the file offline in a sandbox to determine if it's safe, potentially reducing false positives.
FA
Cloud & Systems Admin at Service Management Group, Inc.
Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI
I would rate my experience with the initial setup a four out of ten when one is difficult, and ten is easy. It's difficult initially since it's an on-premise solution. So it's a bit difficult. So the initial assessment took a few days, and then the deployment was a couple of days. It is on-prem. That is also one of the improvements you need to make on the cloud. Most of the people like things to be on the cloud. You don't have the burden of setting up things on-premise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution in all our environments. We use it for remedy tickets and give them updates. It was our main communication point."
"It provides security to both on-premises and Azure infrastructures."
"In general, my company is happy with Microsoft support...My company hasn't faced any stability issues with the solution."
"The solution's stability is very, very good. I didn't face any problems in the last year."
"We like the holding facility that is available for potentially suspicious URL's. This allows a real-time review to be performed before the email reaches a users inbox."
"The most valuable feature of Microsoft Exchange Online Protection is the accidental release of information protection capabilities. Additionally, the solution is easy to use."
"The most valuable features of Microsoft Exchange Online Protection are the EOP, ATP, safe links, fishing, and antispam."
"The product protects against malware."
"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."
"The product's most valuable features are spam protection and artificial intelligence."
 

Cons

"The solution needs to improve its backup."
"The solution must improve the user experience."
"The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive."
"It wasn't easy or intuitive enough for me to start using it. So, the reason was that the solution changed."
"The tool's classification for bulk email is cumbersome."
"The reporting needs a little bit of improvement."
"I think the implementation could be more streamlined."
"They should specify the difference between Defender for Office 365 and Exchange Online Protection."
"The technical support services and stability need improvement as well."
"There is room for improvement in GUI because it is a bit old-fashioned."
 

Pricing and Cost Advice

"Online Protection is fairly expensive."
"The solution falls on the higher or more expensive side of the spectrum."
"It is a low-price solution."
"The solution should reduce the cost."
"The product is bundled with Microsoft 365."
"Apart from the license fee for the solution, there are no additional costs."
"The price of Microsoft Exchange Online Protection is reasonable."
"The pricing of the solution is reasonable."
"It is a cost-effective product."
"The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise7
Large Enterprise10
No data available
 

Questions from the Community

What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
The user interface of Microsoft Exchange Online Protection (EOP) has room for improvement, as at times it doesn't make sense where to go to access certain features.
What is your primary use case for Microsoft Exchange Online Protection?
My use case for Microsoft Exchange Online Protection (EOP) is basically to protect ourselves from phishing emails and to improve our email security.
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Also Known As

Microsoft EOP, MS Exchange Online Protection
Trustwave SEG
 

Overview

Find out what your peers are saying about Microsoft Exchange Online Protection (EOP) vs. Trustwave Secure Email Gateway and other solutions. Updated: January 2024.
879,853 professionals have used our research since 2012.