IRONSCALES Reviews

My main use case for IRONSCALES is the UI and the convenience of having detailed information available to me.

A specific example of how I use the UI and detailed information in my day-to-day work is that it provides correspondence history with all the mails being sent and also the way it passes the headers. It's very easy to read and make out where exactly vulnerabilities lie.

IRONSCALES' platform makes it very easy and user-friendly. For the technical part, there's always a further drill down that can be done for information.

The best features IRONSCALES offers are the investigation tabs, headers, and correspondence history, which stand out the most for me.

The investigation tabs are valuable for my work because reporting goes a long way in terms of playbooks and having a full investigation. The investigation tab knows exactly how to put the information in a way that makes it very easy for reports to get done fast.

Security awareness training is a big part of IRONSCALES. The platform offers a broad spectrum in terms of what campaigns can be run for security awareness for users as well as reporting back on how users interact with their mails and understanding where the vulnerabilities lie.

IRONSCALES has positively impacted my organization by making email security simple in terms of controlling mails, understanding where the threats are, and protecting the organization itself.

I would really prefer to drill down more on correspondence history. It provides detailed background information to actually understand what's going on. If there were clickable drill downs on specific users or specific correspondence to relate them to certain types of mails, that would be beneficial.

I have been working in my current field for about one year and two months now.

IRONSCALES is very stable.

Customer support for IRONSCALES is outstanding. I've never had to wait more than a day for feedback from support, and they're very interactive with our users as well as our analysts.

Positive

I did not previously use a different solution.

A team investigated other platforms before choosing IRONSCALES. We settled on it because it is interactive and user-friendly for certain types of analysts. The fact that there are always ongoing updates and products being added is a bonus.

My advice to others looking into using IRONSCALES is to exercise caution as to how the platform works. Everything is not obviously as it seems. The product uses AI and the information that's provided. Looking at it at face value shouldn't be your final classification. It's a tool that we use to better our understanding of email security, and it's not a one and done situation. People starting to use IRONSCALES should really look into understanding email security and using it as a tool becomes a necessary part of proceeding with email security.

IRONSCALES is a really good platform, and it's ever-growing. This is just the start of what they are able to do with the AI, especially with Themis, and also the way it's structured, and that overall understanding of email security and how certain events should be handled.

I rate IRONSCALES 9 out of 10.

IRONSCALES provides email security for my previous customer environment, which is a big inventory customer. The entire email security is monitored by IRONSCALES. It monitors all activities including invoices, customer domain communications, phishing emails, suspicious emails, and VIP member communications. We investigate suspicious mails in IRONSCALES.

The best features of IRONSCALES are that most alerts are validated through AI, which reduces the fatigue of alerts that need to be worked on by the team handling the alerts investigation part. Only a small number of alerts require manual review.

IRONSCALES is a useful tool that detects every malicious file delivered to our customer domain emails. It safeguards against phishing emails and malicious files that are inbound to our customer services.

IRONSCALES reduces processing time significantly. There can be multiple alerts where the team handles and reviews them. The SOC team participates in bridge calls to investigate all emails delivered in the sandbox, and if required, we keep them in junk or contaminate them after analysis.

The user interface could be more attractive to users. The UI is not brightened or appealing. Having a more user-friendly UI would make it easier to identify features and options when using the tool.

I have used IRONSCALES for two years.

IRONSCALES is a stable tool.

Customer support for IRONSCALES was great.

Positive

I would advise that it is a necessary tool when comparing to other email security tools. If we are getting it for a lesser quotation, organizations should have this AI-automated email security which saves time and money.

The automated alerts generated are integrated into our SIEM solution. We can create logics according to our investigation in our SIEM solution from logs pulled from IRONSCALES to SIEM solution via API call. We monitor all triggered alerts in the same solution.

The user interface could be more user-friendly and attractive to use. I rated this solution 9 out of 10 overall.

The main use cases for IRONSCALES demonstrate its artificial intelligence capabilities because it utilizes AI to detect phishing and has specialized engines for detecting both phishing and spam, making it very efficient at these tasks.

The automated incident response helps my security team by automating many tasks that only require console review to check incidents. If they notice something suspicious or potential AI false positives, these cases are minimal.

For example, if people in the organization receive 50 suspicious emails in a day that are detected by IRONSCALES, maybe one or two might be false positives. The interesting aspect is that with the intervention of the security analyst's human knowledge, they can contribute to this intelligence. It creates a merger of AI intelligence and human intelligence where the model is continuously learning.

What I appreciate most about IRONSCALES is that it detects not only actual phishing attempts but also potential preliminary phases of phishing. Some attackers plan their strategy by sending non-offensive emails designed to capture users' attention. IRONSCALES excels at analyzing the intention, not just the content itself, but the sender's attempt to gain user attention. When attackers employ social engineering and prepare their real attack, IRONSCALES effectively detects these intentions. This is a particularly valuable feature.

There are areas that could be improved with this product. Regarding the Spanish language awareness training, while they are producing good content, it appears to be initially produced in English and then translated to Spanish. Though this isn't problematic for our users, the content could be updated more frequently.

I have ongoing experience using IRONSCALES.

I would rate their technical support as very good, as they respond promptly when my team opens a ticket.

Positive

While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.

The company name is Silicon Valley Technology, Inc. My review rating for IRONSCALES is 10 out of 10.

The tool runs on an API, and it communicates with all of our users' inboxes. The tool is just for keeping spam in check and, more importantly, to deal with the dangerous phishing emails out of our users' hands. It can see if it lets something pass and it goes to the inbox, then after 20 minutes, if it gets new information that it is a potentially dangerous email, the solution will yank it right out of the user's inbox.

With the tool, users can report things that they think are phishing activities, meaning it allows IRONSCALES to take another look at it and then determine the final disposition, which is a good feature. More importantly, we just kind of let it run and do its thing, and then the tool comes up with two to three possibilities. If something is clean, we never hear from IRONSCALES. If it is spam, it will be categorized as spam. If an email is considered to be a phishing email, it'll categorize it as a phishing activity. If an email is spam or comes under the phishing category, the tool will pull the email out of the inboxes so that it is not available.

I think the tool can continue to hone the product to ensure the detections are accurate. The tool also involves some crowdsourcing. It is a pretty good product. We use IRONSCALES in conjunction with Proofpoint since the latter tool is an email gateway. Between IRONSCALES and Proofpoint, the idea of filtered security solutions, especially with emails because phishing is so dangerous, has kept us from harm for five-plus years.

I have been using IRONSCALES for three years. I am a customer of the tool.

It is a totally stable solution. The tool has never had downtime.

I can't rate the support of IRONSCALES because our support comes through the company we got the tool from, and it is called Constant Edge. Constant Edge is a reseller of the tool to SMBs because IRONSCALES doesn't want to get caught up with just 100 user licenses since it is just too small for it to worry about. Constant Edge has done an incredible job of providing support to our company. Constant Edge also provides our company with Proofpoint.

The company we get IRONSCALES from is not big enough to sell the product directly.

The solution can be deployed in a day.

One person can deploy the solution.

My organization got the tool from Constant Edge out of the UK, and they came in and set it all up for us.

The email security management costs take up a large portion of our IT security budget because everybody needs security in our company. We really have to watch out for trying to keep our users in a safe zone.

The tool is affordable. Our company has a pretty tight IT budget. We had to make room for IRONSCALES in our budget, and we have kept it since, after three years, we plan to renew it. The tool is not very cheap, but it is affordable. It is much cheaper to have the tool than to have a phishing email get clicked and see your whole network being brought down. On a scale of one to ten, if ten means it is an expensive tool, I rate the product's price as six or seven.

The AI engine is, like anything else that is similar to machine learning, so it is going to get smarter as time goes on. In our company, we put a lot of time into the tool to see if it detects something that is clean, making sure that it understands that it was not a malicious email. The tool has become pretty darn smart at this point.

If there is a situation where I need to manage the tool, I would say that there is an AI engine for the product, Themis Copilot, for Microsoft Outlook. When the tool pulls an email, it says that even though it pulled it out, it cannot give it a final disposition, so I won't know if it is spam or phishing activity. In that case, you need to go in and manually let the tool know that a particular email is spam, is associated with some phishing activity, or is clean. The tool tries to improve the accuracy of the machine learning and AI aspects. Occasionally, the tool requires some manual intervention.

IRONSCALES has gotten smarter as our company has trained the machine learning and improved the AI engine, and it has reached to the point now that it is set and forgotten. We visit the tool maybe once a week just to make sure that there are no emails that haven't given a final disposition.

I recommend the tool to others, along with Proofpoint.

I rate the tool a nine out of ten.

We are using it for email security. Microsoft's built-in spam and phishing filter was completely inadequate. We were looking at tackling spear phishing and phishing in general for the organization, as well as educating our staff through targeted phishing campaigns and training.

Our email provider Microsoft doesn't supply anti-phishing functionality as part of our licensing with them. They provide antivirus and anti-spam. We don't pay for their advanced protection features.

In terms of deployment, it is a SaaS platform. It connects to the Office 365 API.

It has helped immensely because it has gotten rid of malicious links and malicious attachments that have been targeted at our different staff members. It has definitely protected us on more than one occasion.

Their integrated approach of combining email security and employee awareness training is excellent because the training is a reminder for staff to continually be on their feet and look out for the ever-changing landscape. It also lets us know who has been trained, who hasn't been trained, and what they're like. It integrates a risk ratio for all our employees.

Its artificial intelligence and machine learning capabilities are very important because I don't want to have to manage 24/7. Having the AI to do a lot of the work for me is invaluable.

Its automated detection and response capabilities are excellent. It does a wonderful job. They provide all the stats on what it has done. It gives you information about how much time is saved and all that kind of good information.

Its automated detection and response capabilities have massively decreased the time we spend manually reviewing email events. Since May, it has taken care of 170 hours. So, it has saved 88 hours per analyst.

It is very good in terms of the customization of the automated detection and response capabilities. It is granular, and you can adjust it however you want. If it is too high, you can turn it down. If it is too low, you can turn it up.

Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic. 

The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet.

I have been using this solution for about two years.

It is rock solid on any issues with stability. It just works great.

It is deployed for all active mailboxes. It is deployed across our entire organization. We use Office 365 for our email, and it is deployed to that.

As far as I know, it wouldn't have any problems with scalability. You pay for however many accounts you want it to monitor. I'm sure they would know better than me if there is a top end, but I doubt it.

Their support is excellent and super responsive. You get a real person right away. I would rate them a nine out of ten.

Positive

We did not use any other solution previously.

It was straightforward and easy. You just use an account with the proper information in Office 365, and all the rest is done on the back end.

We might have bought it through Logicalis. They're good. We've used them for many projects from hardware and software and everything in between.

For deployment, it was just me. I'm the administrator. It is really simple. We had to just count the proper permissions and select the accounts we wanted to monitor, and that's it. It does all the rest in the background.

It requires very low maintenance. Every now and then, I adjust the automated AI score. Usually, I adjust it down as the system learns or gets better. I adjust it as I get more confident that it is not going to catch anything that it shouldn't. They did change something recently around how it integrates with Office 365. So, I just had to redo that integration. It was the same process as the setup. It was super simple. That's all in the last two years.

We have absolutely seen a return on investment. It has automatically caught malicious links and emails sent directly to our fiscal department, which has theoretically saved us a big deal.

As compared to everything else we looked at, it was good. It was the best value for the dollars.

We've looked at a few. We looked at Agari, and we looked at Darktrace. Darktrace's sales team was pretty scammy. It was incredibly expensive. It was way out of our price range. Agari seemed fine, but it wasn't quite as polished. It didn't seem as polished and didn't fit our needs as well.

My advice would be to go for it. Its value is pretty clear right away. Its value becomes immediately clear as soon as it catches the first thing that is malicious and that would've gone through Microsoft's default filter.

I would rate it a ten out of ten.

I've used IRONSCALES in multiple scenarios. I first used the solution in the Asia-Pacific region to review suspicious phishing emails in the mailbox instead of reviewing them manually. The primary goal was to have an automated solution for suspicious or weird emails. It automatically reviews them and maybe provides some kind of response. That was our first goal with the product. It reviews the emails, attachments, and links at the same time.

There is an automated piece where people can send an email or forward the email to a review team. It adds an additional mailbox layer on top of our spam quarantine. IRONSCALES captures everything our existing spam quarantine couldn't capture. It also helps us with additional phishing campaigns. 

IRONSCALES has what they call a "911 mailbox" that lets your organization share information about threats. It sets up an address like phish@whateverorganization.com where everyone in the company can forward suspicious emails. IRONSCALES has access to that account to review the emails. All of the phishing emails or anything suspicious goes in that queue.

IRONSCALES will automatically categorize mail if something looks legitimate based on what the admins have already reviewed. It saves us a lot of time. We previously had a regular mailbox to accept suspicious mail from members of organizations. It was tough because everything was all manual, and we had to review a ton of emails some days. Now, people just send everything to the 911 mailbox or click on the "report phishing" button.

If employees have any other questions, they can message or call me. IRONSCALES saved me tremendously because I don't have to worry about manually reviewing that mailbox anymore. Sometimes, the email doesn't reach the queue, and I wonder what's going on. It's probably due to multiple forwards. The phishing campaign assimilation also helps.

We like IRONSCALES because it's easy to use and saves us some time. The reporting is good because it has all these tracking features and metrics. It's still evolving, but it's great to have information about automated detection and response, phishing campaigns, simulations, etc. 

I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent. 

The AI and machine learning capabilities have come a long way since I first started using the solution. At the same time, any technology is only as good as the team's ability to use it. It's still evolving, and I think machine learning will become increasingly helpful because the more it does, the more accurate it'll be. In the beginning, there will be a lot of false positives, but it will become better as you provide more feedback and I think a lot of security teams are trying to do more of that too.

Integration is also crucial because there isn't a one-size-fits-all solution. Right now, I need to go to 10 different portals to check something, like a security incident. Integration with everything is always useful.

IRONSCALES has made improvements to its automated detection and response. If your company gets a targeted phishing email, there are two options. You have the option to leave comments and feedback in a form, and that's only limited to the people in the company. There's also a secondary form that's can be externally shared with existing customers or anyone with access to the IRONSCALES API.

Automated detection and response are good, but it depends on the specific email that comes in. I can only speak for my company. which is in the field of life sciences and healthcare, but we get all the typical phishing emails.

Microsoft has many domains, like outlook.com, live.com, microsoft.com, and 365 office support. A lot of phishing campaigns use these domains. They know nobody can block these domains as most people use Microsoft, UEX, or Mac shop. Phishers disguise themselves using a compromised legitimate business email account and start sending emails that say: "Please log in here." It looks like it's going to the organization's Office 365 website, but it's going to the other compromised organization. People are more likely to trust that. 

IRONSCALES also has a mobile app on Android and iOS. We mostly used it when we had a bigger team. I've been using it since the earliest version when they only had a web interface but not the official Apple or Android or mobile version. It's great for following up when you may not have access to a desktop computer or laptop. 

It's great for getting a sense of what specific phishing or incidents or events are coming into the IRONSCALES dashboard portal. When you need to do more digging, you probably don't want to look at the application on the phone because it's too small, and you have to dive in to see the email headers. I use it for limited purposes, like quickly checking an email to see if it looks legitimate, so I can re-categorize it. I need to go into the computer if it's anything more.

In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation. It could be launched separately as a learning management system, a squirm file, or something like that. IRONSCALES is working on that, so hopefully, we'll have that soon.

In the last four or five months, we started a new security operation center. We had to train and onboard the employees. We tried to get IRONSCALES audit logs into our SIM, rather than it going from cloud to cloud, but it does not work right now. I would like to see this as a new feature.

I've been using IRONSCALES for more than five years. I was one of the first 100 IRONSCALES customers, and they've added a lot of the features that I requested.

IRONSCALES is highly stable. It's a growing ecosystem for this company. IRONSCALES plans to introduce integrations with learning management systems and various malware companies, like CrowdStrike and Carbon Black. Now, they also use their own algorithm to determine malicious payloads. That will be a useful feature. 

I rate IRONSCALES support nine out of ten. I think they've improved greatly. I've been with them since the beginning and worked with all the founding members of the company. There's one person I still work with who is pretty high up in the company now. She created most of the documentation. I work with many of the same salespeople and support. 

Many years ago, they had no U.S. office, so we had to contact them in Israel, and there was a significant time difference. They opened an office in Atlanta, and they've developed an official knowledge base. They also have a customer portal and designated customer success managers. 

Positive

I used a few solutions and did some PoCs back in the day. Most of the solutions I've used were basic spam filters. I was the one who introduced IRONSCALES to our company. We used Mimecast for spam quarantine and our primary and secondary MX records. It does its job. 

We used Mimecast for spam filtering and email archives. It's tough if you need to troubleshoot across different infrastructures or technology. That's the advantage of IRONSCALES. In the past, I had to go through every system and check the Microsoft Outlook program to see if it was 32-bit or 64-bit and install it one by one. It's straightforward just like any other company that uses Office 365 extensions. You only need a standard account that can install additional applications on Office 365, and you can define users. After that, you can do that to all global users.

I was involved in the deployment from the beginning, from the architecture design and gathering requirements to the final setup. When I first deployed it, I was working in China, so anything that relies on Google wasn't going to work. It works in Hong Kong, but it doesn't work in mainland China because of the Great Firewall. This was eight years ago when IRONSCALES was extremely new. When I originally deployed it, we wanted to get this to every user.

At the time, we didn't have the option to deploy this through Microsoft Office 365. We had to go to every machine or a software installer to deploy it. That took a little more time. It didn't prevent the project plan, but it was an issue because installing the wrong extensions in Outlook can crash the program. This was back in the day, but now it's easy. 

When we didn't have the Microsoft Office 365 plugin capability or an API mailbox layer, it probably took us about a week to test it because we had to install it on all the computers. With the Office 365 capabilities, we could probably do it in a day or two because it's all tied to Office 365, and we can define it according to the group.

IRONSCALES doesn't require us to touch the client assets anymore. We had to install it one by one in the past, but now we only need to have administrative rights on Office 365 and we can just deploy it as a new application. We can select a few users or deploy it to all users.

A few years ago, I looked at two other alternatives, but the market has probably changed since then. I checked out other Mimecast solutions because we had Mimecast deployed. They didn't have some features that IRONSCALES has. They might have similar features now, but I don't trust them until I actually try them myself. Mimecast has many of the features that IRONSCALES offers, like automated detection and response as well as the phishing campaign, but I don't know if it works as well as IRONSCALES. 

Even though Mimecast is based closer to home in Lexington, Massachusetts, it was tough to get tasks done in terms of feature requests. When I first evaluated it about four years ago, Mimecast didn't have as much functionality. Mimecast works by scrambling every link. That's how they do their threat response. It's encrypted, so you need to decrypt or read anything Mimecast sends. I was the one who worked with IRONSCALES and Mimecast to unencrypt everything.

The email comes into Mimecast and goes to IRONSCALES because IRONSCALES is on the API. We started to get emails from Mimecast that were encrypted and couldn't read the link. We could do it when working with both IRONSCALES and Mimecast and now they do that for all the customers.

I rate IRONSCALES nine and a half out of ten. Before deploying any solution, we always research user feedback, check Gartner, etc. Ultimately, it all depends on how much you can afford, but Gartner's gives you a good list to choose from. 

You can also ask IRONSCALES directly for some customer references. Of course, you don't want to only talk to customers who have positive feedback on IRONSCALES. Ask other users in your own network: "Hey, why did you stop using IRONSCALES?" That's what I like to do, but I often ask the vendor to arrange that. 

I worked with IRONSCALES for about eight years and they've grown in size. There were only around 25 to 50 people at the company when I started working with them. After more than doubling in size, they're still highly responsive to feature requests. I also occasionally speak with their product development teams. If you ask for a feature based on your needs or environment, they'll usually add it fairly quickly— sometimes within three to six months depending on the feature request.

At the time, we had an email gateway system, but we didn't have something that could remove malicious and unwanted emails from company mailboxes on the fly. That was one of the main draws for using IRONSCALES. It is very simple and easy to remediate malicious emails. 

We also didn't have a user awareness training platform. We needed something that we could use to test phishing emails to train the staff in our company and increase cybersecurity awareness. These are the main tools of the platform that we use that we didn't have before.

By having an integrated approach of combining email security and employee awareness training, they've hit the nail on the head. It is very easy to learn and use the platform for both of those functions.

When I send out phishing campaigns, which is usually once a month or every two months, where we do a different scenario, we calculate all the results. On an ongoing basis, I can see that our reporting rate has gone up over the last six months or so. Running the campaign is obviously having an effect on the awareness of our staff. I can see that in facts and figures. Before me, we didn't have a dedicated role for doing this. In my time, after about three or four campaigns, you start to notice the benefits. After a campaign, I also communicate with each department. I liaise with them, not through IRONSCALES, and I send out the results from the campaign to them, but it is the phishing campaign that has helped. So, you start to realize the benefits after three or four campaigns.

It definitely reduces risk. In email security, the main risk is users. 99% of it is making sure your users don't click things. So, if you're using the platform to teach people, you're reducing that risk. As long as you're doing the incident part of it on a timely basis, your risk is going to be a lot lower. For me, the biggest risk reducer is just educating users.

IRONSCALES’ mobile app notifies me when a new incident is created. Within the settings of IRONSCALES, you have a collaboration app. We work with Microsoft Teams in the company, and I've linked it with that. Every time an incident is raised in IRONSCALES, it sends a notification on my Teams channel and my security channel. It is instant. As soon as an incident is raised, I get a notification in Teams that there is something to look at to review. So, whether I'm at my desk or on my phone, I will get that notification straight away. I can solve something in less than a minute. The notifications are very good and helpful, and I'm happy with this feature. I couldn't suggest any improvement there.

For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC.

The awareness campaign has also been useful. Once you've completed the Phishing Awareness campaign for the users, you get the reporting functionality. You're able to send out training modules, individually or in bulk, to the staff members that need them.

It is very easy to manage. The user interface is very friendly.

I speak to the customer success manager regularly, and he does update me on what they're working on. They're always releasing new updates. There is a feature called Account Takeover, which isn't what I want it to be able to do. I know that they're working on that, but when they first started the Account Takeover feature in incident management, it didn't have much information. It didn't have any usability to it. I already had tools in place that were better. 

Some elements of the Phishing Awareness campaign need to be improved. When you're creating a campaign, the visibility over some of the user interface options needs to be improved. They're aware of that, and they have worked on some of them. It is by no means bad, but it could be slightly better.

There are no additional features that I would like to be included in the next release.

I'm fairly new to security, and I have been using this solution for about eight months, but my company has been using it for three or four years.

I've seen the platform being unavailable only a few times. It wasn't for very long, but I haven't had that for a while now. It might have gotten better. So, the availability of it is very good. The bugs in it have been features that were not quite right. They had nothing to do with availability.

It is very easy because it just syncs. If we add new users or disable users, we do that on our end in Office 365 or our IT tenant. It just syncs across. We don't really have to do anything. Once we've got it going, there is literally no maintenance, and it is very easy to scale.

Our IT environment is a hybrid environment where we have a lot of resources on-premises, and we have a lot of resources in the cloud. We deploy this to the whole company. We have about 800 to 900 users with mailboxes. Including all the shared mailboxes that other people access in there for various things, at the moment, there are 1,100 mailboxes. So, there are about 200 shared mailboxes and about 800 to 900 users.

We're going to keep its usage as it is, but there might be new features that we might have a trial of. On the whole, we're happy with how we're using it at the moment. 

Their support is good. I haven't had too many issues with it. On the whole, as far as the service desk goes, I don't have too many complaints. Often, the issues that I raised can't be sorted by someone straight away because it might be a bigger bug or something like that, as opposed to just general help. I would rate them an eight out of ten.

Positive

This wasn't a replacement for something. This was a new implementation to augment our security. We've got an inbound and outbound platform for all the emails to go through, and this is an extra layer to that to capture any malicious emails.

We run Office 365 here, and they do have a lot of in-built security options for email. We don't take advantage of all of that. For the time being, it is a bit of 50/50, but I still run all the campaigns out of IRONSCALES. We mostly use IRONSCALES for campaigns and incidents. Microsoft doesn't have the alert functionality and mobile app. So, IRONSCALES beats it in that respect.

I didn't implement it, but I assume it was fairly easy. I assume that it is in the cloud because I've never seen an IRONSCALES server within our environment.

In terms of maintenance, it doesn't require any maintenance. I get messages every time there is a new release, but we don't have to schedule any downtime for the updates that they do, and even if it is required, it would just be me managing it. It is simple in that respect. It couldn't get much easier.

In security, it is very difficult to quantify the return on investment because it is based on something not happening. However, it definitely has value in terms of improving awareness and reducing my time looking at things.

I don't know about its pricing because I don't run the budget or pay the bills, but if it was extortionate, we probably would be looking to scrap it, and because we are not, I assume its price is okay.

It is great, and I would definitely recommend it, but it is more the case of whether you need the tool and whether your current tools already do these functions. If you're missing one of the two functions of this software, then obviously, I wouldn't recommend it. 

I don't have much to compare it against. If this company was a lot bigger, I don't know if it would be a lot harder to manage. Most probably it won't be. It seems fairly good for companies of all sizes.

We have enabled Themis, the AI function, at the moment on an ongoing trial basis. It can automatically remediate things. There are two ways that incidents are raised in IRONSCALES. You've got users reporting emails themselves, and then, you've got the logic of the app or the AI picking it up. It is great. It doesn't pick up everything, but we've got various platforms in place, and not all of them pick up everything. 

When it is used in what we call defense-in-depth, it is great, but it doesn't pick up absolutely everything. It does pick up the majority of malicious emails, and it is good for that. There is a module in it that automatically remediates emails. It will look at them in a capacity and make a judgment by itself on what to do with them. At the moment, the logic of that is okay, but it isn't as good as someone who has experience making a judgment on it. It is however good in terms of picking up an incident in the first place.

It can enable you to spend more time on other activities. Most of it comes down to understanding the depth or format of an incident. When I first started, I was new to it. It was not massively complicated, but there was a learning curve for me in security as opposed to me in IRONSCALES. If someone with a lot of experience is using it, it would definitely reduce their time in remediating issues and help them crack on with other tasks.

I would rate it a nine out of ten. There are a few bugs and issues, but they are sorting them. It is not perfect, but it is very good. It has room for improvement, but for what I use it for, it is great.

We purchased the software so that we could have better software to protect our users against phishing attempts.

We were looking to minimize the amount of time that it took, one, for our users to report incidents and then, two, to do the research and block those different domains and email addresses that were sent to us.

We have three companies. The fact that we can put all companies under one umbrella and take care of all three companies in one space is probably the best feature that they have.

We haven't used the employee awareness training as of yet, although we do plan on using it, however, the effectiveness of the email security itself has been tremendous. It's cut down on our time and our employees' time. The ability to have zero-day effectiveness against phishing attempts has been critical to our business.

We do use IRONSCALES' automated detection and response capabilities. It's 99% effective. Not only does IRONSCALES do a great job of detection within the email prior to it actually being received in our users' mailbox, but we also have the whole IRONSCALES community across the world mitigating other phishing attempts, a lot of times we don't even see or it's classified prior to even reaching our users' mailboxes.

The automated detection and response capabilities decrease the time we spend manually reviewing email events by probably a hundredfold. Just by the simple fact that if other community members in IRONSCALES have already seen the email and have already classified it as a phishing attempt or a spam attempt, I then don't have to go in as it's already automated and it's already been resolved by the community. The fact that IRONSCALES software goes and classifies it before I even have to get in has been paramount to the amount of time that we've saved using IRONSCALES.

I use IRONSCALES' mobile app. It does notify you when a new incident is created. It also notifies us when it's been remediated either by the community or by them. It also lets us know if there is a new incident that's been created that it doesn't know how to classify.

The capabilities the mobile app provides us with for alerts that need to be dealt with right away are great. The fact that I can just get onto IRONSCALES right from my mobile device if I'm not home, or if I happen to be in a meeting where I can't get away from the screen that I'm currently in and I can still do it, I can still take care of the issue from my phone itself. Overall, the app works as if I was sitting in front of a computer. I see truly no differentiation between the two, other than the size of the screen that I'm looking at.

I really don't see anything to be improved upon just yet. We haven't gotten into the training, although we do plan on using it. As far as email security, as far as community support, I haven't really found anywhere that I feel as though I could comment on making a change for the better.

The only thing that I could say is that some of the reporting features could be better. If I could have just a separate section for specific reports or have the ability to maybe create reports and put them down that left-hand navigation to be able to access them a little bit easier would be great.

We've been on IRONSCALES for four months now.

We haven't seen this solution go down once, and it's definitely made our lives easier.

IRONSCALES is completely scalable with what we have. The simulation and the training that they offer are great. While I've seen the demo of it, I haven't used it personally, the ability for us to provide training to our users, as well as upload our own individual videos, if we create them, is useful. I know that recently they upgraded to some other partners to be able to provide training, so the scalability of it looks pretty fantastic. 

As our business grows, we will increase usage. With new users and new people being onboarded, we're going to be using it more and more. Towards the end of July, we're going to start our training and test simulations to roll out to our users so that we can make sure that they understand what phishing is and how to catch it when it does come in.

I've only used technical support once and they were able to fix the issue within ten minutes.

Positive

Previously, we were using Microsoft Exchange Server Email Defender.

On average, our users were getting at least 15 to 20 phishing attempts per day. When you equate that to the time it took for them to send over the phishing alert and then for either myself or my colleague to do the research, trace the message, do the background on the IP address of the sender, and then either add or allow the email, it was just too time-consuming for us to do on a daily basis.

The deployment was done in three integration points - one for each business, and it was three lines of code. It was extremely simple.

We support a total of 326 mailboxes across three companies that are 90% remote. Everything goes through Office 365, and IRONSCALES sits outside of our Office 365. Everything gets remediated either at the point of entry to our Office 365 instance. Or, if something does get through and it is a phish, it's then remediated and all the mailboxes are removed until such time that we determine it either to be safe or removed completely if we determine it to be phishing or spam.

The setup was handled by myself, my colleague, and, I believe, somebody from IRONSCALES.

We have easily seen a return on investment. According to one of our reports, in the past 30 days, we've saved over two and a half hours of time. If a company can just equate that to what my time costs, what our users' time costs, and the amount saved, there is just incredible ROI.

The pricing is right down to what we wanted to spend. Obviously, time is money. The amount of time that we were spending per day was costing us effectiveness, was costing our users' time, and was costing us money due to the time that it took out of our day. For what was being offered with IRONSCALES, I feel like we got an incredible deal.

Before choosing this product, we did evaluate other options. Unfortunately, I can't remember some of the names as I was already on board with IRONSCALES when we did the demo. I will say that for some of the other options that we had to choose from, the cost was a big issue for us. Some of them were more expensive than what we needed as a smaller business. I could see some of their benefits if we were tenfold, however, it wasn't cost-effective for us to go with some of the other ones. It was too much for what we needed.

Also, one of the downsides of most of the other ones that we found was that they would still allow the email to reach the user's mailbox and sit there until we actually remediated the issue. 

There was only one other company we evaluated before IRONSCALES that actually provided a mobile solution for us so that if we needed to be on our phone and remediate some of these phishing attempts, we would only be able to do it either through IRONSCALES or the other company.

I'd rate the solution ten out of ten. There isn't one thing I don't like.

If a company is looking for something that is extremely robust, that has the ability to catch zero-day incidents, and they're not looking to spend an arm and a leg, there's no other choice. It's got to be this product.

The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through. The solution improved our response to phishing attempts. IRONSCALES has a virtual assistant and some AI intelligence that's applied to it. That was the main differentiator between IRONSCALES and Microsoft.

The solution's AI automation clearly identifies phishing emails and gives you an overall indication of why it found the mail to be malicious. It does the whole analysis for you to see why the email was deemed a phishing email. The solution's response time is better than that of our previous tool. The solution's user interface is pretty straightforward and user-friendly.

IRONSCALES should bundle more features together instead of separating them and charging additional licensing fees. The solution’s scalability could be improved.

I have been using IRONSCALES for one year.

I rate the solution a seven out of ten for scalability.

We did a side-by-side comparison of Microsoft and IRONSCALES. Microsoft generally has a lot of features, but for me, Microsoft is behind in terms of the more advanced and smarter solutions. I wouldn't recommend using Microsoft as a main filter for email protection. IRONSCALES performed better in terms of what it was catching than Microsoft.

The solution’s initial setup was straightforward.

IRONSCALES is an expensive solution. The solution has certain add-on features, and its pricing depends on how you scale it. You have to pay additional licensing fees for some specific features.

IRONSCALES has a pretty smart technology, which is different from the traditional gateway kind of technology.

Overall, I rate the solution an eight out of ten.

Phishing emails and spam are challenges companies of all sizes face. IRONSCALES acts as a second layer on top of the Microsoft mail relay we use. It scans every email coming into our organization and automatically checks the validity. We also check manually in some cases.  

While we mainly use it for the mail relay, IRONSCALES can also act as a phishing campaign simulator. We can send simulated phishing emails to our colleagues to test their readiness. 

Our entire organization uses IRONSCALES across many locations worldwide in South America, Asia, Europe, and North America. All sites use the system to protect the mailboxes and just act as a mail relay. We have about 8,000 users.

The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer. While I wasn't here when they deployed the system, I believe they saw benefits right away.

The feature I use the most is the main relay. IRONSCALES was designed around that, but phishing simulation management is also a handy tool that I don't see often. Combining these features enables a user to be more comfortable with the simulations. 

For example, one of IRONSCALES' features is an Outlook extension that lets you report phishing emails and other stuff that looks malicious. In our training, we encourage our colleagues to click this button to report as many emails as possible. Reporting suspicious emails should become part of our employees' everyday routine. The training campaign usually helps us catch our colleagues outside their comfort zone to see if they're paying attention to all these suspicious emails they receive.

AI and machine learning are essential components of the product. It automatically can identify phishing emails and classify them according to several factors. I'm not sure how it works, but there's a ranking system that ports onto every sender and email we receive. This artificial intelligence can conduct a thorough search that's sometimes better than humans. 

The automated detection and response feature handles most of the job. I only need to classify a few emails manually each day. Artificial intelligence does everything else automatically for me. Without this technology, we would have to sort 1,000 emails each day manually. IRONSCALES cuts that down to maybe 50.

The IRONSCALES mobile app is convenient to use outside working hours. It's not my primary tool, but it's nice not to need to open your laptop whenever you would like to classify something. You can use the app to check up on the system. 

There's room for improvement in the campaign management. IRONSCALES has many built-in templates that I use, but I can also build templates from scratch. However, the interface for creating custom templates needs to be updated. 

I've already contacted IRONSCALES with some features I'd like to see, and they've promised to implement them. For example, let's say I send campaigns using customized tags assigned to each user. If I would like to send a campaign to my colleagues in China, I would send the campaign using a tag that says China. In many cases, new users don't have tags. 

I asked IRONSCALES to add the ability to send campaigns to colleagues that don't have any tags. They promised this feature would be available during the next update.

I've been using IRONSCALES since I started working here at my current company about a year ago. 

IRONSCALES is stable. I can't think of any outages. 

We can grow as much as we want. We are growing right now and adding new sites to our company.

I rate IRONSCALES support 10 out of 10. They provide support in less than 24 hours. I have never had a problem with them, and they always solve my issues. 

Positive

The company previously used Microsoft ATP, which required a lot of manual work. I was told that they used to spend a lot of time manually sorting the emails by phishing, spam, etc. The company switched to IRONSCALES because they wanted something to help automatically sort stuff and get faster results.

Though I wasn't here when IRONSCALES was deployed, I saw the system requirements and a basic guide to implementing the system. It was straightforward. 

After deployment, it doesn't require much maintenance. It does everything automatically as well. IRONSCALES supports older versions of Exchange and local Exchange servers that require manual updates of the add-ons they use to protect the mailboxes, but we don't use those services.

I rate IRONSCALES nine out of ten. Some improvements to the campaign management might bring it up to ten. It's a great system. I would recommend it if you only need a mail relay. On top of that, there are additional advantages of using the system, like the campaign manager that complements the mail relay.