IRONSCALES is a leading email security platform that combines human intelligence with machine learning to detect and respond to phishing attacks.
The most valuable features of IRONSCALES are the main relay, phishing simulation management, Outlook extension for reporting suspicious emails, AI and machine learning capabilities, automated detection and response, mobile app convenience, anti-phishing platform, Themis virtual analyst, integration with other systems, customizable options, and effectiveness in saving time and improving email security.
The solution is praised for its ease of use, excellent reporting, training modules, single sign-on, and freedom from logins and passwords. Users appreciate the AI and machine learning capabilities, which have proven to be effective in detecting and classifying phishing emails. The mobile app is highly valued for its ability to manage incidents on the go.
The solution has significantly reduced the time spent on manual email review and has improved response time. The ability to handle multiple companies under one umbrella is also highlighted as a valuable feature.
Improvements can be made to the campaign management interface, particularly in creating custom templates and sending campaigns to colleagues without tags. The simulation and training piece could benefit from more scheduling options and the ability to take training separately.
The accuracy of blocking malicious emails could be improved, as well as the ability to whitelist certain email addresses. More security awareness content, including personalized training, would be appreciated. Push notifications from the mobile app would be a useful addition. The UI could be more intuitive and visually cleaner.
The Account Takeover feature needs improvement, as well as the visibility of user interface options in creating campaigns. Additional features such as indication of compromise and utilization of open source resources would add value. Reporting features could be enhanced, and a reminder mechanism for training completion would be beneficial.
The Hebrew aspects of IRONSCALES and the lack of a reminder feature for training completion are areas of concern. More design options for the phishing awareness landing page would be desirable. Overall, improvements can be made in various aspects of IRONSCALES.
IRONSCALES has provided a significant return on investment. It has effectively detected and blocked malicious links and emails, particularly those targeting financial departments, resulting in potential cost savings. The deployment of IRONSCALES immediately showcased its benefits, with email analysis and alerts starting right away. The product's value lies in enhancing awareness and reducing the time spent on security-related tasks.
The pricing, setup cost, and licensing for IRONSCALES are considered to be good value for the money. It is worth the cost as it eliminates the need for manual analysis and remediation of phishing emails, saving a significant amount of time and effort.
The licensing is based on the number of users and email addresses being protected, with no additional costs mentioned. The price is deemed reasonable, as the solution has proven to be effective in inspecting a high volume of emails and providing a sense of security.
The primary use case of IRONSCALES is to provide email security and protect against phishing attempts. It acts as a second layer on top of the Microsoft mail relay, scanning every email for validity. It can also be used as a phishing campaign simulator to test the readiness of colleagues.
The solution is used by the entire organization across multiple locations worldwide. It addresses the challenge of email-based attacks, which are a major threat to staff and customers.
IRONSCALES captures suspicious and malicious emails that the built-in Microsoft spam filter may miss. It also helps with user awareness training by testing phishing emails and providing training content for those who click on them.
The customer service and support of IRONSCALES is highly praised by the reviewers. The reviewers mention that they have never had any problems with the support and that their issues are always solved. They appreciate the full support received during implementation and the availability of a customer portal and designated customer success managers. However, there are a few minor complaints, such as occasional delays in support.
The initial deployment process required manually installing the solution on each machine, which took some time and had the potential for errors. However, with the integration of Microsoft Office 365 capabilities, the deployment process became faster and more efficient, allowing for deployment to be done in a day or two.
The setup process involved a few basic steps, such as setting up the tenant and domain, authorizing the bot in the mail tenant, and specifying the desired actions.
Maintenance of the system was minimal, with updates being automatically applied without requiring downtime.
IRONSCALES is highly scalable. Users mentioned that they can grow their company and add new sites without any issues.
The solution is deployed across the entire organization, including all active mailboxes and departments. It is a cloud-based solution, which is expected to scale well regardless of the number of users. Users expressed confidence that they wouldn't experience a drop in performance and that cloud-based solutions generally scale well.
Adding new users or disabling users is a seamless process, as it syncs automatically with the IT tenant.
IRONSCALES is highly stable and reliable. Users have not experienced any outages or significant issues with its stability. It consistently works well and has a growing ecosystem with plans for integrations with other companies. The platform has been occasionally unavailable, but these instances have been infrequent and short-lived. The product has minimal downtime and has greatly improved the users' experience.
It offers a comprehensive suite of tools, including email threat intelligence, incident response, and automated phishing remediation.
With its unique self-learning technology, IRONSCALES can quickly identify and mitigate phishing threats, reducing the risk of data breaches and financial losses.
The platform also provides real-time alerts and actionable insights to help organizations proactively defend against evolving email threats.
With its user-friendly interface and seamless integration with existing email systems, IRONSCALES is a powerful solution for businesses of all sizes looking to enhance their email security.
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