Infraon IMS vs Spiceworks comparison

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Infraon IMS

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and Infraon IMS compete in the IT management software category, catering to businesses of varying sizes. Infraon IMS appears to have the upper hand with its advanced monitoring capabilities and robust customization options, appealing to larger enterprises with complex needs.

Features: Spiceworks provides a free solution with help desk functionality, efficient inventory management, and a supportive community. Infraon IMS offers customizable role-based dashboards, real-time network monitoring, and detailed reporting features, supporting hybrid environments with workflow automation.

Room for Improvement: Spiceworks needs more advanced monitoring tools, enhanced ticketing and reporting capabilities, and improved network inventory accuracy. Infraon IMS could benefit from a more user-friendly GUI, AI integration for predictive analytics, and better SaaS compatibility along with comprehensive graphical network mapping.

Ease of Deployment and Customer Service: Spiceworks can be deployed both on-premises and in the cloud, relying mainly on its user community for support, which suits SMBs. Infraon IMS offers hybrid deployment options with strong technical support available through its paid structure, making it ideal for larger setups requiring detailed professional assistance.

Pricing and ROI: Spiceworks is offered for free, making it attractive to SMBs looking for cost-effective solutions with significant efficiency improvements. In contrast, Infraon IMS, though not free, has competitive pricing models and customizability, providing high ROI for enterprises needing extensive network management features.

To learn more, read our detailed Infraon IMS vs. Spiceworks Report (Updated: September 2025).

Infraon IMS vs. Spiceworks

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in IT Infrastructure Monitoring

57th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (87th), Server Monitoring (34th), Cloud Monitoring Software (48th)

Spiceworks

Ranking in IT Infrastructure Monitoring

44th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (15th), IT Asset Management (10th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Infraon IMS is 0.4%, up from 0.2% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Spiceworks	0.4%
Infraon IMS	0.4%
Other	99.2%

IT Infrastructure Monitoring

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The backup, restore, and comparison features are all good."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"The feature that I like the most and the best part is the customization."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The software is cloud-based, so I do not need to store any data locally."

"The solution is very stable. It's reliable and efficient."

"Spiceworks is generic and free."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The solution is easy to use and easy to manage."

"The software is cloud-based, so I do not need to store any data locally."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

More Spiceworks pros

Cons

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"I am unable to provide suggestions for improvement at this moment."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"The SNMP sniffer requires a lot of work to get right."

"The GUI must be improved."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

More Spiceworks cons

Pricing and Cost Advice

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The pricing is reasonable, given the features that they provide."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"Licensing is calculated on a per-user basis."

"It's free."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

16%

Construction Company

11%

Financial Services Firm

Real Estate/Law Firm

University

15%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

Equinix IBX SmartView vs Infraon IMS

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Compared 19% of the time

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Compared 17% of the time

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ServiceNow vs Spiceworks

Compared 34% of the time

Zabbix vs Spiceworks

Compared 21% of the time

Lansweeper vs Spiceworks

Compared 21% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 6% of the time

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Product Reports

Infraon IMS

Download Infraon IMS product report

Download Spiceworks product report

Also Known As

Everest IMS

No data available

Overview

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Infraon IMS vs. Spiceworks