Infraon IMS vs Spiceworks comparison

Read 47 Spiceworks reviews

868 Views
448 Comparison Views

86% willing to recommend

Infraon IMS

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

Spiceworks and Infraon IMS compete in the IT management software category, catering to businesses of varying sizes. Infraon IMS appears to have the upper hand with its advanced monitoring capabilities and robust customization options, appealing to larger enterprises with complex needs.

Features: Spiceworks provides a free solution with help desk functionality, efficient inventory management, and a supportive community. Infraon IMS offers customizable role-based dashboards, real-time network monitoring, and detailed reporting features, supporting hybrid environments with workflow automation.

Room for Improvement: Spiceworks needs more advanced monitoring tools, enhanced ticketing and reporting capabilities, and improved network inventory accuracy. Infraon IMS could benefit from a more user-friendly GUI, AI integration for predictive analytics, and better SaaS compatibility along with comprehensive graphical network mapping.

Ease of Deployment and Customer Service: Spiceworks can be deployed both on-premises and in the cloud, relying mainly on its user community for support, which suits SMBs. Infraon IMS offers hybrid deployment options with strong technical support available through its paid structure, making it ideal for larger setups requiring detailed professional assistance.

Pricing and ROI: Spiceworks is offered for free, making it attractive to SMBs looking for cost-effective solutions with significant efficiency improvements. In contrast, Infraon IMS, though not free, has competitive pricing models and customizability, providing high ROI for enterprises needing extensive network management features.

To learn more, read our detailed Infraon IMS vs. Spiceworks Report (Updated: April 2025).

Infraon IMS vs. Spiceworks

Download the complete report

Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (88th), Server Monitoring (28th), Cloud Monitoring Software (44th)

Spiceworks

Ranking in IT Infrastructure Monitoring

44th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of Infraon IMS is 0.2%, up from 0.2% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

Read full review

Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The feature that I like the most and the best part is the customization."

"The backup, restore, and comparison features are all good."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"It's easy to understand."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The solution is very stable. It's reliable and efficient."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The software is cloud-based, so I do not need to store any data locally."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The software is cloud-based, so I do not need to store any data locally."

"The most valuable features are the inventory and personalization."

More Spiceworks pros

Cons

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"Email support is a bit slow. Once you drop an email, it takes time."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"I am unable to provide suggestions for improvement at this moment."

"The SNMP sniffer requires a lot of work to get right."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"The GUI must be improved."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

More Spiceworks cons

Pricing and Cost Advice

"The pricing is reasonable, given the features that they provide."

"Licensing is calculated on a per-user basis."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"It's free."

"The product is free! Get it now."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

850,236 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

17%

Construction Company

12%

Real Estate/Law Firm

12%

Financial Services Firm

12%

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

ManageEngine OpManager vs Infraon IMS

Comparisons

Compared 38% of the time

Zabbix vs Infraon IMS

Compared 33% of the time

Equinix IBX SmartView vs Infraon IMS

Compared 29% of the time

More Infraon IMS Competitors

ServiceNow vs Spiceworks

Compared 30% of the time

Zabbix vs Spiceworks

Compared 28% of the time

Lansweeper vs Spiceworks

Compared 19% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Product Reports

Infraon IMS

Download Infraon IMS product report

Download Spiceworks product report

Also Known As

Everest IMS

No data available

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Infraon IMS vs. Spiceworks