IFS Cloud Platform vs SymphonyAI IT Service Management comparison

IFS and SymphonyAI are both solutions in the IT Service Management (ITSM) category. IFS is ranked #11 with an average rating of 8.0, while SymphonyAI is ranked #22 with an average rating of 7.0. IFS holds a 1.6% mindshare in ISM, compared to SymphonyAI’s 1.5% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

506 Views
260 Comparison Views

87% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

423 Views
220 Comparison Views

100% willing to recommend

IFS Cloud Platform

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and SymphonyAI IT Service Management compete in the IT service management landscape. SymphonyAI IT Service Management seems to have the upper hand due to its feature depth and advanced automation capabilities, despite higher pricing.

Features: IFS Cloud Platform offers robust asset management, seamless integrations, and customizable workflows. SymphonyAI IT Service Management provides advanced analytics, AI-driven automation, and a focus on enhancing operational efficiency through AI features.

Room for Improvement: IFS Cloud Platform could improve on its deployment time in cloud environments, user interface customization, and extending AI capabilities. SymphonyAI IT Service Management could enhance its user interface intuitiveness, offer more flexible deployment options, and improve its cost structure to be more competitive.

Ease of Deployment and Customer Service: IFS Cloud Platform provides flexible on-premise and cloud deployment options with proactive customer service known for rapid response. SymphonyAI IT Service Management offers predominantly cloud-based deployment, facilitating quick provisioning with specialized support for transitions.

Pricing and ROI: IFS Cloud Platform is favored for its moderate setup costs and balanced ROI through efficient resource utilization. SymphonyAI IT Service Management involves a significant upfront investment but promises high ROI due to its potent automation and analytics that drive long-term cost savings.

To learn more, read our detailed IFS Cloud Platform vs. SymphonyAI IT Service Management Report (Updated: May 2025).

Buyer's Guide

IFS Cloud Platform vs. SymphonyAI IT Service Management

May 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Asset Management

10th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), License Management (2nd)

SymphonyAI IT Service Manag...

Ranking in Help Desk Software

22nd

Ranking in IT Asset Management

15th

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of IFS Cloud Platform is 1.6%, up from 1.1% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"A high level of ERP can be handled in IFS."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"Individual user profiles that can be configured as templates to minimize data entry."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"There are fewer fields on the user screen compared to other products."

"The solution overall is very versatile and flexible, especially compared to other products."

More IFS Cloud Platform pros

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

Cons

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"Technical support could be improved."

"There are certain digital features that need to be incorporated, such as IOP."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"The solution needs to improve its documentation and user-friendliness."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

More IFS Cloud Platform cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"Pricing is an area that could be improved. They could be more competitive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"There are varying license levels that you can purchase."

"We pay for a license to use the solution, which is not very expensive."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"The product is reasonably priced."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Licensing is on an annual basis, with no additional costs."

More IFS Cloud Platform pricing and cost advice

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

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Product Reports

Buyer's Guide

IFS Cloud Platform

June 2025

Download IFS Cloud Platform product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Summus IT Management Suite

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

IFS Cloud Platform vs. SymphonyAI IT Service Management

May 2025

Free Report: IFS Cloud Platform vs. SymphonyAI IT Service Management

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