IFS Cloud Platform vs Serviceaide ChangeGear comparison

IFS and Serviceaide are both solutions in the IT Service Management (ITSM) category. IFS is ranked #10 with an average rating of 7.8, while Serviceaide is ranked #32. IFS holds a 1.7% mindshare in ISM, compared to Serviceaide’s 0.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

529 Views
343 Comparison Views

87% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

171 Views
104 Comparison Views

85% willing to recommend

IFS Cloud Platform

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and IFS Cloud Platform compete in the IT service management and ERP spaces, respectively. The data indicates that IFS Cloud Platform has the upper hand due to its extensive capabilities and comprehensive feature set, making it more valuable despite its higher price point, while Serviceaide ChangeGear benefits from affordability and strong customer support.

Features: Serviceaide ChangeGear's standout features include intuitive workflow management, customizable options for tailored solutions, and efficiency in change management processes. IFS Cloud Platform offers robust integration capabilities, comprehensive modules across various business functions, and a holistic business solution, emphasizing a strong foundation for enterprise needs.

Room for Improvement: Serviceaide ChangeGear could enhance scalability, expand its feature set to better align with large enterprise needs, and improve integration with third-party systems. IFS Cloud Platform might benefit from a simplified deployment process, lower initial costs to appeal to smaller enterprises, and streamlined user interfaces for shorter learning curves.

Ease of Deployment and Customer Service: Serviceaide ChangeGear is recognized for quick deployment and responsive customer service, offering accessibility for businesses seeking rapid implementations. IFS Cloud Platform, while providing efficient deployment models, focuses on customization and scalability, which may cause longer deployment phases. Both platforms maintain strong customer service, with Serviceaide ChangeGear reducing deployment time more effectively.

Pricing and ROI: Serviceaide ChangeGear is cost-effective, offering a strong ROI with lower upfront costs and minimal ongoing expenses. IFS Cloud Platform, despite higher initial setup expenses, delivers substantial long-term value through enhanced business process integrations and operational efficiencies, positioning its comprehensive feature set as a worthwhile investment over time.

To learn more, read our detailed IFS Cloud Platform vs. Serviceaide ChangeGear Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Serviceaide ChangeGear

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

11th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), License Management (3rd)

Serviceaide ChangeGear

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.1% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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it_user347802

Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees

It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.

It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"Individual user profiles that can be configured as templates to minimize data entry."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"The most valuable feature is the distribution module."

"There are fewer fields on the user screen compared to other products."

More IFS Cloud Platform pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"The solution's reporting tools still require improvement."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"Technical support could be improved."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

More IFS Cloud Platform cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"It is better to buy implementation services from IFS than from partners"

"Licensing is on an annual basis, with no additional costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"There's an additional yearly cost for support."

"The product is reasonably priced."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download Serviceaide ChangeGear product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Oakwood Systems Group

Buyer's Guide

IFS Cloud Platform vs. Serviceaide ChangeGear

April 2025

Free Report: IFS Cloud Platform vs. Serviceaide ChangeGear

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