IFS Cloud Platform vs Serviceaide ChangeGear comparison

IFS and Serviceaide are both solutions in the IT Service Management (ITSM) category. IFS is ranked #10 with an average rating of 8.0, while Serviceaide is ranked #33. IFS holds a 1.6% mindshare in ISM, compared to Serviceaide’s 0.6% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,095 Views
532 Comparison Views

87% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

413 Views
244 Comparison Views

85% willing to recommend

IFS Cloud Platform

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and IFS Cloud Platform compete in the IT service management and ERP spaces, respectively. The data indicates that IFS Cloud Platform has the upper hand due to its extensive capabilities and comprehensive feature set, making it more valuable despite its higher price point, while Serviceaide ChangeGear benefits from affordability and strong customer support.

Features: Serviceaide ChangeGear's standout features include intuitive workflow management, customizable options for tailored solutions, and efficiency in change management processes. IFS Cloud Platform offers robust integration capabilities, comprehensive modules across various business functions, and a holistic business solution, emphasizing a strong foundation for enterprise needs.

Room for Improvement: Serviceaide ChangeGear could enhance scalability, expand its feature set to better align with large enterprise needs, and improve integration with third-party systems. IFS Cloud Platform might benefit from a simplified deployment process, lower initial costs to appeal to smaller enterprises, and streamlined user interfaces for shorter learning curves.

Ease of Deployment and Customer Service: Serviceaide ChangeGear is recognized for quick deployment and responsive customer service, offering accessibility for businesses seeking rapid implementations. IFS Cloud Platform, while providing efficient deployment models, focuses on customization and scalability, which may cause longer deployment phases. Both platforms maintain strong customer service, with Serviceaide ChangeGear reducing deployment time more effectively.

Pricing and ROI: Serviceaide ChangeGear is cost-effective, offering a strong ROI with lower upfront costs and minimal ongoing expenses. IFS Cloud Platform, despite higher initial setup expenses, delivers substantial long-term value through enhanced business process integrations and operational efficiencies, positioning its comprehensive feature set as a worthwhile investment over time.

To learn more, read our detailed IFS Cloud Platform vs. Serviceaide ChangeGear Report (Updated: August 2025).

Buyer's Guide

IFS Cloud Platform vs. Serviceaide ChangeGear

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (20th), Customer Experience Management (8th), Field Service Management (1st), ERP (12th), Activity Based Costing Software (6th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), License Management (2nd)

Serviceaide ChangeGear

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

33rd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of IFS Cloud Platform is 1.6%, up from 1.2% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"A high level of ERP can be handled in IFS."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"The platform is reliable and stable."

"Individual user profiles that can be configured as templates to minimize data entry."

"There are fewer fields on the user screen compared to other products."

More IFS Cloud Platform pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"The solution's reporting tools still require improvement."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"Technical support could be improved."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

More IFS Cloud Platform cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"There are varying license levels that you can purchase."

"There's an additional yearly cost for support."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"The product is reasonably priced."

"We pay for a license to use the solution, which is not very expensive."

"Licensing is on an annual basis, with no additional costs."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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SAP S/4HANA vs IFS Cloud Platform

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Oracle E-Business Suite vs IFS Cloud Platform

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Compared 75% of the time

Agiloft Service Desk Suite vs Serviceaide ChangeGear

Compared 25% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

August 2025

Download IFS Cloud Platform product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Serviceaide ChangeGear product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Oakwood Systems Group

Buyer's Guide

IFS Cloud Platform vs. Serviceaide ChangeGear

August 2025

Free Report: IFS Cloud Platform vs. Serviceaide ChangeGear

Find out what your peers are saying about IFS Cloud Platform vs. Serviceaide ChangeGear and other solutions. Updated: August 2025.

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