IFS Cloud Platform vs Serviceaide ChangeGear comparison

IFS and Serviceaide are both solutions in the IT Service Management (ITSM) category. IFS is ranked #19 with an average rating of 6.5, while Serviceaide is ranked #32. IFS holds a 1.7% mindshare in ISM, compared to Serviceaide’s 1.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
742 Comparison Views

87% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

736 Views
456 Comparison Views

85% willing to recommend

IFS Cloud Platform

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and IFS Cloud Platform compete in the IT service management and ERP spaces, respectively. The data indicates that IFS Cloud Platform has the upper hand due to its extensive capabilities and comprehensive feature set, making it more valuable despite its higher price point, while Serviceaide ChangeGear benefits from affordability and strong customer support.

Features: Serviceaide ChangeGear's standout features include intuitive workflow management, customizable options for tailored solutions, and efficiency in change management processes. IFS Cloud Platform offers robust integration capabilities, comprehensive modules across various business functions, and a holistic business solution, emphasizing a strong foundation for enterprise needs.

Room for Improvement: Serviceaide ChangeGear could enhance scalability, expand its feature set to better align with large enterprise needs, and improve integration with third-party systems. IFS Cloud Platform might benefit from a simplified deployment process, lower initial costs to appeal to smaller enterprises, and streamlined user interfaces for shorter learning curves.

Ease of Deployment and Customer Service: Serviceaide ChangeGear is recognized for quick deployment and responsive customer service, offering accessibility for businesses seeking rapid implementations. IFS Cloud Platform, while providing efficient deployment models, focuses on customization and scalability, which may cause longer deployment phases. Both platforms maintain strong customer service, with Serviceaide ChangeGear reducing deployment time more effectively.

Pricing and ROI: Serviceaide ChangeGear is cost-effective, offering a strong ROI with lower upfront costs and minimal ongoing expenses. IFS Cloud Platform, despite higher initial setup expenses, delivers substantial long-term value through enhanced business process integrations and operational efficiencies, positioning its comprehensive feature set as a worthwhile investment over time.

To learn more, read our detailed IFS Cloud Platform vs. Serviceaide ChangeGear Report (Updated: January 2026).

Buyer's Guide

IFS Cloud Platform vs. Serviceaide ChangeGear

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), License Management (2nd)

Serviceaide ChangeGear

Ranking in Help Desk Software

31st

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.5% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.7%
Serviceaide ChangeGear	1.1%
Other	97.2%

IT Service Management (ITSM)

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"The workflow of the solution is very good."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"There are fewer fields on the user screen compared to other products."

"The product is quite flexible."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

More IFS Cloud Platform pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"The solution's reporting tools still require improvement."

"The solution needs to improve its documentation and user-friendliness."

"Aspects of HR and payroll could be better."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

More IFS Cloud Platform cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"Licensing is on an annual basis, with no additional costs."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"It is better to buy implementation services from IFS than from partners"

"There are varying license levels that you can purchase."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"We pay for a license to use the solution, which is not very expensive."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

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Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Serviceaide ChangeGear product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Oakwood Systems Group

Buyer's Guide

IFS Cloud Platform vs. Serviceaide ChangeGear

January 2026

Free Report: IFS Cloud Platform vs. Serviceaide ChangeGear

Find out what your peers are saying about IFS Cloud Platform vs. Serviceaide ChangeGear and other solutions. Updated: January 2026.

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