Find out what your peers are saying about Zabbix, Auvik, Datadog and others in Network Monitoring Software.
| Product | Market Share (%) |
|---|---|
| IDERA Uptime Infrastructure Monitor | 0.4% |
| Zabbix | 5.7% |
| SolarWinds NPM | 3.4% |
| Other | 90.5% |
| Product | Market Share (%) |
|---|---|
| LiveAgent | 1.1% |
| ServiceNow | 12.9% |
| JIRA Service Management | 6.4% |
| Other | 79.6% |
Uptime Infrastructure Monitor helps IT administrators to unify performance monitoring and optimization of IT infrastructure. Unlike its competition, it provides monitoring of a broad range of platforms and applications, ability to set service-level agreements, and support of both agent and agentless monitoring.
LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.
LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.
What are the key features of LiveAgent?LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.
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