IBM FileNet vs Newgen OmniDocs vs OpenText Documentum comparison

IBM and Newgen are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while Newgen is ranked #10 with an average rating of 9.0. IBM holds a 10.0% mindshare in ECM, compared to Newgen’s 3.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.

IBM FileNet

Read 102 IBM FileNet reviews

3,352 Views
1,921 Comparison Views

91% willing to recommend

Newgen OmniDocs

Read 3 Newgen OmniDocs reviews

616 Views
497 Comparison Views

100% willing to recommend

OpenText Documentum

Read 32 OpenText Documentum reviews

3,256 Views
2,162 Comparison Views

83% willing to recommend

IBM FileNet

Newgen OmniDocs

OpenText Documentum

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Executive Summary

We performed a comparison between IBM FileNet, Newgen OmniDocs, and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: June 2025).

Buyer's Guide

Enterprise Content Management

June 2025

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Helped 857,585 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.0%, up from 10.0% compared to the previous year. The mindshare of Newgen OmniDocs is 3.0%, up from 1.9% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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GopalakrishnaParimi

Strategic Relations at Eugen Software

Innovative compression, document management efficiency, and optimizes storage

I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."

"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."

"It is very stable and reliable."

"The most valuable feature is access control."

"The ability to manage the content well."

"It has a robust API. We are able to have systems communicate with each other, and do business process automation."

"It has increased our productivity."

"IBM FileNet has improved our organization with its single collaboration space."

More IBM FileNet pros

"The tool's security has improved our management process. Its integration is good. It offers ready APIs that you can customize without developing the code. You don't have to go to the code level to implement the integration parameter."

"The document management system (DMS) has a fast retrieval time regardless of the stored volume."

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The most impactful thing is the size, which is almost 25 TB."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."

"The product is user-friendly."

"It provides possibilities for us to save documents and supporting the business process while doing so."

Cons

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."

"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."

"The setup process is very complex."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."

"I would like to see Azure AD added."

"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."

"FileNet needs improvement in pricing as it has become very expensive."

More IBM FileNet cons

"We need to work on establishing a stable licensing model. When licensing terms change frequently, customers find it difficult to budget effectively."

"Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications."

"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."

"The BPM side should be improved."

"The user interface can be a bit more intuitive."

"Sometimes DocBroker cannot see the DocBase."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"The vertical application could be improved."

"OpenText Documentum needs to improve its support."

Pricing and Cost Advice

"The tool is expensive, and I rate its pricing a ten out of ten."

"It has reduced operating costs by reducing the amount of manual work needed."

"The licensing cost of FileNet is comparable."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"FileNet is quite expensive, although Documentum is expensive too."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

More IBM FileNet pricing and cost advice

"I rate the tool's pricing a seven out of ten."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

"The price is considered affordable now."

"It is quite an expensive product."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Computer Software Company

16%

Real Estate/Law Firm

13%

Financial Services Firm

Educational Organization

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is so...

See all answers

What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; w...

See all answers

What is your experience regarding pricing and costs for Newgen OmniDocs?

This technology helps reduce the cost of physical document management by storing digital copies, which is also accept...

See all answers

What needs improvement with Newgen OmniDocs?

Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM ...

See all answers

What is your primary use case for Newgen OmniDocs?

I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, parti...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 16% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

Nuxeo vs IBM FileNet

Compared 3% of the time

More IBM FileNet Competitors

SharePoint vs Newgen OmniDocs

Compared 24% of the time

OpenText Extended ECM vs Newgen OmniDocs

Compared 19% of the time

Alfresco vs Newgen OmniDocs

Compared 13% of the time

M-Files vs Newgen OmniDocs

Compared 8% of the time

Box vs Newgen OmniDocs

Compared 6% of the time

More Newgen OmniDocs Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 17% of the time

Alfresco vs OpenText Documentum

Compared 13% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Adobe Experience Manager vs OpenText Documentum

Compared 2% of the time

Product Reports

Buyer's Guide

IBM FileNet

June 2025

Download IBM FileNet product report

Buyer's Guide

Enterprise Content Management

June 2025

Download Newgen OmniDocs product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

No data available

OmniDocs

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

An Enterprise Document Management (EDM) platform for creating, capturing, managing, delivering and archiving large volumes of documents and contents. Also integrates seamlessly with other enterprise applications. OmniDocs handles Scanned Document Images, Electronic Documents, Emails and Electronic Data Output from other applications with equal efficiency and ease. OmniDocs powers seamlessly collaborate, communicate and share knowledge across and beyond the Enterprise.

Newgen

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Coca Cola

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Enterprise Content Management

June 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: June 2025.

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