Adobe Experience Manager vs OpenText Documentum comparison

Adobe and OpenText are both solutions in the Enterprise Content Management category. Adobe is ranked #7 with an average rating of 8.5, while OpenText is ranked #2 with an average rating of 7.6. Adobe holds a 3.0% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Adobe Experience Manager

Read 21 Adobe Experience Manager reviews

913 Views
547 Comparison Views

95% willing to recommend

OpenText Documentum

Read 32 OpenText Documentum reviews

3,256 Views
2,162 Comparison Views

83% willing to recommend

Adobe Experience Manager

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Adobe Experience Manager and OpenText Documentum compete in the content management system category. Adobe Experience Manager seems to have the upper hand due to its deep integration with Adobe Marketing Cloud enhancing content and digital marketing management.

Features: AEM integrates seamlessly with Adobe Marketing Cloud, offering comprehensive digital marketing tools. Key capabilities include digital asset management, analytics, and 3D asset repurposing. Documentum is strong in content server capabilities, secure document storage, and metadata management, suitable for complex content lifecycle demands.

Room for Improvement: AEM users face challenges with high total cost of ownership and complex integration in Microsoft environments, with slow cloud support. Documentum users cite high costs and outdated UI features, along with concerns over cloud security and file format support. Both could improve documentation and AI and workflow integration features.

Ease of Deployment and Customer Service: AEM supports multiple deployment options, with technically responsive but sometimes slow support. Documentum excels in on-premises deployment but is criticized for being less cloud-ready with a need for enhanced customer service responsiveness and documentation quality.

Pricing and ROI: AEM's high costs are mitigated by strong ROI from advanced analytics and content management, fitting for large-scale enterprises. Documentum offers competitive pricing but may incur high costs due to support and licensing, delivering ROI through stability and security in document management.

To learn more, read our detailed Adobe Experience Manager vs. OpenText Documentum Report (Updated: June 2025).

Buyer's Guide

Adobe Experience Manager vs. OpenText Documentum

June 2025

Download the complete report

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Content Management

7th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Web Content Management (2nd), Enterprise Social Software (5th), Digital Experience Platforms (DXP) (1st)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 3.0%, up from 3.0% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Impressive integration of customer behavior with an easy setup and okay support

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I've used several CMS tools, but Adobe Experience Manager is feature-rich, especially for web security and content management. It's more efficient to manage content on Adobe Experience Manager, and you can do a lot with it, such as updating content at any time, and on any platform, even from mobile or tablet. Adobe Experience Manager is still getting updated daily, and it's the best CMS tool in the market for me. I like that you can manage assets in Adobe Experience Manager. I also like that the solution has an analytics dashboard that shows you where the traffic comes from, how many clicks come from a specific location, the number of clicks and impressions, etc. Adobe Experience Manager can be accessed by other teams, for example, the digital media department of my company, so the solution can be used and updated per each team's requirement. Adobe Experience Manager is more than just a web developer tool, as it also allows visibility tracking and has other uses. I also like that the GUI for Adobe Experience Manager is straightforward and catchy. It has separate folders and icons, so using Adobe Experience Manager isn't tough. The solution is straightforward to use and handle."

"It's a complete package. You don't need to look elsewhere for digital marketing."

"Adobe Experience Manager is pretty stable."

"If you want to use content in a mobile application and you want the content in some other application, you can simply expose it from the CMS to different clients or different systems. It's easy. On top of that, the technology underlying AEM is open-source and is very powerful like Apache Sling and JCR."

"Easy to work with the solution."

"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."

"The integration of customer behavior and website setup is impressive."

"It is easy to learn. You don't need to be an advanced Java developer."

More Adobe Experience Manager pros

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

"OpenText Documentum's composition is good. It is convenient and straight out of the box."

"OpenText Documentum has improved availability and performance in our organization."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The most valuable feature is that the documents are kept secure."

"I am satisfied with OpenText Documentum so far; it has great integration capabilities."

"The stability is very good."

Cons

"The licenses are very expensive."

"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."

"The solution's pricing and stability could be improved."

"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."

"The latest trend is to render everything in the client-side framework. For example, SPA or single page application. This is a feature that needs improvement. The cloud deployment pipeline needs to be improved as well."

"The licensing model is opaque, and technical support could be improved, especially for smaller companies."

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

"A little bit of background knowledge of coding and website structure is required."

More Adobe Experience Manager cons

"The user interface can be a bit more intuitive."

"The BPM side should be improved."

"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."

"The user interface can be improved."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"An area that needs to improve is how to reduce storage space on the AWS site."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

Pricing and Cost Advice

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"It's really costly."

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"OpenText Documentum's pricing is good."

"The product is expensive."

"The price is considered affordable now."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

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Top Industries

By visitors reading reviews

Educational Organization

25%

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

The content is created as Adobe Experience Manager has an author, publisher, and dispatcher. However, there is a feature missing where if content is created on the UAT environment and needs to be t...

See all answers

What is your primary use case for Adobe Experience Manager?

We are working on digital experience platforms such as Adobe Experience Manager or Sitefinity. It's for powering their customer-facing website, not the transaction portal, but the brochureware port...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

Comparisons

Adobe CQ5 vs Adobe Experience Manager

Compared 12% of the time

OpenText Extended ECM vs Adobe Experience Manager

Compared 8% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 7% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 7% of the time

Magnolia CMS vs Adobe Experience Manager

Compared 3% of the time

More Adobe Experience Manager Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 17% of the time

Alfresco vs OpenText Documentum

Compared 13% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Atlassian Confluence vs OpenText Documentum

Compared 2% of the time

Product Reports

Buyer's Guide

Adobe Experience Manager

June 2025

Download Adobe Experience Manager product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Adobe

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Metra

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Adobe Experience Manager vs. OpenText Documentum

June 2025

Free Report: Adobe Experience Manager vs. OpenText Documentum

Find out what your peers are saying about Adobe Experience Manager vs. OpenText Documentum and other solutions. Updated: June 2025.

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