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OpenText Documentum vs OpenText Extended ECM comparison

OpenText Documentum and OpenText Extended ECM are both solutions in the Enterprise Content Management category. OpenText Documentum is ranked #2 with an average rating of 7.8, while OpenText Extended ECM is ranked #3 with an average rating of 7.7. OpenText Documentum holds a 12.5% mindshare in ECM, compared to OpenText Extended ECM’s 11.4% mindshare. Additionally, 83% of OpenText Documentum users are willing to recommend the solution, compared to 96% of OpenText Extended ECM users who would recommend it.
OpenText Documentum
Read 31 OpenText Documentum reviews
  • 3,426 Views
  • 2,572 Comparison Views
83% willing to recommend
OpenText Extended ECM
Read 21 OpenText Extended ECM reviews
  • 3,195 Views
  • 2,455 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and OpenText Extended ECM are competitors in the enterprise content management sector. OpenText Extended ECM is often preferred for its extensive integration capabilities with various business applications, providing enhanced collaboration and process efficiency.

Features: OpenText Documentum offers robust security, high scalability, and advanced compliance support. OpenText Extended ECM highlights deep integration with enterprise systems, intuitive collaboration tools, and flexible deployment options, making it a cohesive platform for enterprise-wide content management.

Room for Improvement: OpenText Documentum could improve in simplifying its deployment process, enhancing its integration capabilities, and providing a more intuitive user interface. OpenText Extended ECM may benefit from more robust document workflow features, improvements in document lifecycle management, and enhanced metadata management functionality.

Ease of Deployment and Customer Service: OpenText Documentum requires intricate deployment with extensive planning but provides premium support for setup and maintenance. OpenText Extended ECM benefits from a streamlined deployment model with strong vendor support, allowing quicker implementation within various enterprise environments.

Pricing and ROI: OpenText Documentum involves significant initial setup costs but achieves high ROI due to its strong capabilities in regulated environments. OpenText Extended ECM offers a balanced cost structure aligning well with integration benefits, promising quicker returns and increased value for scalable deployments.

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To learn more, read our detailed OpenText Documentum vs. OpenText Extended ECM Report (Updated: April 2025).
Buyer's Guide
OpenText Documentum vs. OpenText Extended ECM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 12.5%, up from 10.5% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Sunil Mudambi - PeerSpot reviewer
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.
Read full review
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that the documents are kept secure."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"The stability is very good."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
More OpenText Documentum pros
"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Simplicity to roll out, features available, customization options."
"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
More OpenText Extended ECM pros
 

Cons

"I would like to see performance improvements, especially regarding slow response times."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"The BPM side should be improved."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The vertical application could be improved."
"The user interface can be a bit more intuitive."
"Sometimes DocBroker cannot see the DocBase."
More OpenText Documentum cons
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"The response time is not effective, and the staff lacks adequate knowledge."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The solution needs to improve the user interface."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The architecture needs improvement, as it's complex."
"The cost of the product could be improved."
More OpenText Extended ECM cons
 

Pricing and Cost Advice

"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"The product is expensive."
"The total cost of the product will vary on the capabilities required"
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"OpenText Extended ECM is an expensive solution."
"Both Open Text ECM and IBM File share are expensive."
"The tool's pricing is confusing to the end customer."
"The solution is expensive."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
More OpenText Extended ECM pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Government
12%
Computer Software Company
12%
Manufacturing Company
9%
Government
14%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
See all answers
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
See all answers
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
See all answers
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
See all answers
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
See all answers
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
See all answers
 

Comparisons

SharePoint vs OpenText Documentum Logo
SharePoint vs OpenText Documentum
Compared 23% of the time
IBM FileNet vs OpenText Documentum Logo
IBM FileNet vs OpenText Documentum
Compared 12% of the time
Alfresco vs OpenText Documentum Logo
Alfresco vs OpenText Documentum
Compared 12% of the time
Hyland OnBase vs OpenText Documentum Logo
Hyland OnBase vs OpenText Documentum
Compared 9% of the time
OpenText Content Manager vs OpenText Documentum Logo
OpenText Content Manager vs OpenText Documentum
Compared 5% of the time
More OpenText Documentum Competitors
SharePoint vs OpenText Extended ECM Logo
SharePoint vs OpenText Extended ECM
Compared 19% of the time
IBM FileNet vs OpenText Extended ECM Logo
IBM FileNet vs OpenText Extended ECM
Compared 15% of the time
Alfresco vs OpenText Extended ECM Logo
Alfresco vs OpenText Extended ECM
Compared 7% of the time
OpenText Content Manager vs OpenText Extended ECM Logo
OpenText Content Manager vs OpenText Extended ECM
Compared 7% of the time
Hyland OnBase vs OpenText Extended ECM Logo
Hyland OnBase vs OpenText Extended ECM
Compared 6% of the time
More OpenText Extended ECM Competitors
 

Product Reports

Buyer's Guide
OpenText Documentum
April 2025
OpenText Documentum reportDownload OpenText Documentum product report
Buyer's Guide
OpenText Extended ECM
April 2025
OpenText Extended ECM reportDownload OpenText Extended ECM product report
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
OpenText Content Suite Platform, OpenText Core Share
 

Overview

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText
 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
ATCO Australia, MSIG Asia, Orica, Salt River Project
Buyer's Guide
OpenText Documentum vs. OpenText Extended ECM
April 2025
Free Report: OpenText Documentum vs. OpenText Extended ECM
Find out what your peers are saying about OpenText Documentum vs. OpenText Extended ECM and other solutions. Updated: April 2025.
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