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OpenText Documentum pros and cons

Vendor: OpenText
3.9 out of 5
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2,555 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

OpenText Documentum effectively reduces paper documents, minimizing time and errors.
It offers a central repository for various file types, enhancing business processes.
Secure document management and search capabilities are noteworthy features.
Documentum excels in scalability and supports extensive content storage.
It offers robust automation, integration capabilities, and reliable content management.

CONS

OpenText Documentum needs enhancements to its Life Sciences package to better support the pharmaceutical industry.
Improvements are necessary for OpenText Documentum's performance, especially when handling a large volume of documents.
OpenText Documentum's licensing model is considered expensive and should be revised.
The business process management aspect of OpenText Documentum needs better rule-building capabilities for improved functionality.
OpenText Documentum would benefit from better documentation and more accessible training materials.
 

OpenText Documentum Pros review quotes

Sunil Mudambi - PeerSpot reviewer
Oct 20, 2023
The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues.
AM
Oct 25, 2023
We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats.
Santosh Koppu - PeerSpot reviewer
Oct 20, 2023
It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.
Learn what your peers think about OpenText Documentum. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
it_user1243752 - PeerSpot reviewer
Dec 16, 2019
The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc.
Jerry Toppins - PeerSpot reviewer
Oct 20, 2023
We like Documentum for its capacity and reliability.
Ashish Shelar - PeerSpot reviewer
Jul 29, 2024
The most impactful thing is the size, which is almost 25 TB.
Chris_Clark - PeerSpot reviewer
Oct 20, 2023
It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people.
SG
Apr 1, 2024
I appreciate Documentum's scalability, allowing for vast volumes of content storage.
Rias Majeed - PeerSpot reviewer
Feb 22, 2024
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
Isabella Canovai - PeerSpot reviewer
Oct 20, 2023
The most valuable feature of OpenText Documentum is the versioning.
 

OpenText Documentum Cons review quotes

Sunil Mudambi - PeerSpot reviewer
Oct 20, 2023
The user interface can be a bit more intuitive.
AM
Oct 25, 2023
The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing.
Santosh Koppu - PeerSpot reviewer
Oct 20, 2023
The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices.
Learn what your peers think about OpenText Documentum. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
it_user1243752 - PeerSpot reviewer
Dec 16, 2019
The vertical application could be improved.
Jerry Toppins - PeerSpot reviewer
Oct 20, 2023
We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular.
Ashish Shelar - PeerSpot reviewer
Jul 29, 2024
The licensing model should be changed.
Chris_Clark - PeerSpot reviewer
Oct 20, 2023
Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard.
SG
Apr 1, 2024
I would like to see performance improvements, especially regarding slow response times.
Rias Majeed - PeerSpot reviewer
Feb 22, 2024
One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones.
Isabella Canovai - PeerSpot reviewer
Oct 20, 2023
OpenText Documentum's user interface could be improved a little bit.