IBM Datacap vs Tungsten RPA comparison

IBM and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Additionally, 89% of IBM users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

IBM Datacap

Read 28 IBM Datacap reviews

1,850 Views
1,351 Comparison Views

89% willing to recommend

Tungsten RPA

Read 27 Tungsten RPA reviews

2,748 Views
1,649 Comparison Views

83% willing to recommend

IBM Datacap

Tungsten RPA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Datacap and Tungsten RPA based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Datacap vs. Tungsten RPA Report (Updated: December 2025).

Buyer's Guide

IBM Datacap vs. Tungsten RPA

December 2025

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Datacap

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (6th)

Tungsten RPA

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (7th)

Featured Reviews

Bhasker ReddyPIdintla

Technical Delivery Head at a tech vendor with 10,001+ employees

Has improved document scanning accuracy with advanced OCR capabilities

IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI screens. This is especially beneficial for customer onboarding where documents are scanned not all at once but periodically. Incorporating automation could also aid in this area.

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Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It reduces human error and saves time."

"The OCR extractions are very good, almost 100% accurate now."

"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."

"The solution offers many features that are beneficial for customers."

"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."

"It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools."

"The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which you have to draw information from. Being able to extract from them is really the differentiator today between that product and many of the other products..."

"The standout feature of this intelligent product is its remarkable capability."

More IBM Datacap pros

"The most valuable feature of Kofax RPA is the simplicity of automating tasks."

"You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it."

"The OCR was quite stable and flexible."

"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."

"The product provided all the security controls that we asked them."

"The features that we have found the most valuable are the integration of different third-party support and productivity services."

"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."

"It is stable and scalable."

More Tungsten RPA pros

Cons

"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."

"Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing based on the core count."

"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."

"I would like better ease of use and more support options."

"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."

"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."

"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."

"The interface can be more intuitive."

More IBM Datacap cons

"The scalability has room for improvement."

"The process discovery could be a bit better."

"Kofax RPA's UI could be more user-friendly."

"The product needs more AI capabilities."

"I would like to see them further enhance the OCR, specifically in the multi-language support."

"RPA technology is constantly changing, and sometimes Kofax lags behind."

"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "

"The solution could use some AI integrated features."

More Tungsten RPA cons

Pricing and Cost Advice

"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

"This solution is the most expensive in the market."

"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."

More IBM Datacap pricing and cost advice

"There is a standard license needed to use Kofax RPA and the price is reasonable."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"I give the price of the solution a six out of ten."

"Price is not a problem, because they are a competitor and we have a special rate."

"Kofax's prices are pretty reasonable."

"Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

11%

Government

Insurance Company

Financial Services Firm

16%

Performing Arts

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	18

Questions from the Community

What is your experience regarding pricing and costs for IBM Datacap?

Pricing is in the mid-range but could be more affordable, rated at four point five.

See all answers

What needs improvement with IBM Datacap?

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What is your primary use case for IBM Datacap?

I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Specifically, it's used for DocuSign ( /products/docusign-reviews ) as well.

See all answers

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a per bot basis, unlike Tungsten RPA, which uses a server-based model. Though the...

See all answers

What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the stability of the target environment. Automating systems based on Citrix, where u...

See all answers

Comparisons

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Compared 18% of the time

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Compared 18% of the time

Automation Anywhere vs IBM Datacap

Compared 11% of the time

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UiPath Platform vs Tungsten RPA

Compared 38% of the time

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Compared 12% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 8% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 7% of the time

Blue Prism vs Tungsten RPA

Compared 6% of the time

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Product Reports

Buyer's Guide

IBM Datacap

January 2026

Download IBM Datacap product report

Buyer's Guide

Tungsten RPA

January 2026

Download Tungsten RPA product report

Also Known As

Datacap

Kofax RPA, Kofax Kapow, Kapow

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

IBM

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

IBM Datacap vs. Tungsten RPA

December 2025

Free Report: IBM Datacap vs. Tungsten RPA

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