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HCL Digital Commerce vs Magento comparison

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Executive Summary

We performed a comparison between HCL Digital Commerce and Magento based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed HCL Digital Commerce vs. Magento report (Updated: September 2022).
632,611 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable.""The most valuable solution is that it allows you to adapt it according to the customer's needs."

More HCL Digital Commerce Pros →

"The ecosystem includes thousands of vendors who are providing third-party add-ons.""Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive.""As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.""The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools.""The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

More Magento Pros →

Cons
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it.""The product catalog is an area that needs improvement."

More HCL Digital Commerce Cons →

"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.""I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system.""Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.""The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard.""The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

More Magento Cons →

Pricing and Cost Advice
  • "For our companies and our users, the price is quite high."
  • More HCL Digital Commerce Pricing and Cost Advice →

  • "The cost of implementation is cheap compared to other solutions."
  • "Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
  • "This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
  • More Magento Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable solution is that it allows you to adapt it according to the customer's needs.
    Top Answer:For our companies and our users, the price is quite high. They are looking for other solutions.
    Top Answer:The product catalog is an area that needs improvement. It is forcing us to look and test other solutions. For example, when the customer has already implemented SAP and they want to get more from the… more »
    Top Answer:The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.
    Top Answer:The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in… more »
    Top Answer:Magento is used as an eCommerce platform.
    Ranking
    10th
    out of 54 in eCommerce Platforms
    Views
    940
    Comparisons
    641
    Reviews
    1
    Average Words per Review
    511
    Rating
    8.0
    3rd
    out of 54 in eCommerce Platforms
    Views
    2,822
    Comparisons
    2,032
    Reviews
    5
    Average Words per Review
    919
    Rating
    7.2
    Comparisons
    Also Known As
    IBM Digital Commerce, IBM WebSphere Commerce
    Learn More
    Overview
    IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

    Magento is a powerful open-source ecommerce website platform that helps build multi-channel commerce experiences for B2B and B2C customers via a single platform. Some of its most useful tools are marketing, search engine optimization, and catalog-management tools.

    Magento Features

    Magento has many valuable key features. Some of the most useful ones include:

    • Product management
    • Category management
    • Inventory management
    • Client account
    • Customer service
    • Order management
    • Payments
    • Search technology
    • International support
    • Promotional and marketing tools
    • Analyze and report

    Magento Benefits

    There are several benefits to implementing Magento. Some of the biggest advantages the solution offers include:

    • Customization: Magento provides you with the flexibility of customization. In addition, it gives you the option to extend your platform to create unique and differentiated branded experiences. The platform adapts well to change and has the potential to be modified to meet the requirements of shop owners.
    • Flexibility with hosting services: With Magento, you can choose the hosting platform of your choice.
    • Responsive mobile: Both the free community edition and the enterprise version of Magento incorporate the HTML5 platform to maximize the mobile shopping experience, allowing your ecommerce store to always be optimized. 
    • Multi-platform integration: Magento makes it easy to integrate third-party add-ons and modules and also allows shop owners to add Google Analytics and other such third-party integrations (like eBay, Paypal, Mail Chimp, etc.) to their site to aid in data analysis.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Magento solution.

    PeerSpot user Chirag B., Founder and CEO at Coduzion Technologies Pvt Ltd., says, "Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."

    A Head of Service Delivery at a tech services company mentions, “As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.”

    Ali A., CEO at AA Logics, comments, “The most valuable feature of this solution is its modular approach. The ecosystem includes thousands of vendors who are providing third-party add-ons. For anybody who is implementing this solution, they can easily get these extensions for a very cheap price, or even for free, from the market. This provides good value to small and medium-sized customers. Not only can they build a system at a cheap price, but they can get it live very quickly. Many of our clients integrate this with third-party ERP and accounting applications.”

    Oscar D., Deputy CEO at Pedro Garcia, explains, "The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

    Offer
    Learn more about HCL Digital Commerce
    Learn more about Magento
    Sample Customers
    CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
    Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Retailer13%
    Comms Service Provider9%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider17%
    Retailer8%
    Energy/Utilities Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    REVIEWERS
    Small Business94%
    Midsize Enterprise6%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise12%
    Large Enterprise57%
    Buyer's Guide
    HCL Digital Commerce vs. Magento
    September 2022
    Find out what your peers are saying about HCL Digital Commerce vs. Magento and other solutions. Updated: September 2022.
    632,611 professionals have used our research since 2012.

    HCL Digital Commerce is ranked 10th in eCommerce Platforms with 2 reviews while Magento is ranked 3rd in eCommerce Platforms with 5 reviews. HCL Digital Commerce is rated 8.0, while Magento is rated 7.2. The top reviewer of HCL Digital Commerce writes "A mature and easily customizable product with a lot of features". On the other hand, the top reviewer of Magento writes "Handles order processing, customer management, configuration, third party payment integration, and shipping matters". HCL Digital Commerce is most compared with Salesforce Commerce Cloud, SAP Hybris Commerce, Oracle ATG and Shopify, whereas Magento is most compared with SAP Hybris Commerce, Salesforce Commerce Cloud, Oracle ATG, Shopify and Oracle Commerce Cloud. See our HCL Digital Commerce vs. Magento report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.