GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.
Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.
What are the most important features?
- Instant Remote Access: Quickly connect to devices to troubleshoot issues without delay.
- Automated Workflows: Streamline support tasks with pre-defined automation, reducing manual effort.
- Security Protocols: Employs robust encryption to protect sensitive data during remote sessions.
- Multiplatform Support: Ensures connectivity across different operating systems, enhancing flexibility.
- Collaboration Tools: Supports joint sessions to facilitate team-based problem solving.
What benefits should users expect?
- Increased Efficiency: Reduces time spent on resolving IT issues, allowing staff to focus on critical tasks.
- Cost Savings: Minimize operational costs with streamlined remote support processes.
- Scalability: Adaptable to business growth, ensuring ongoing support proficiency.
- Enhanced User Satisfaction: Quick resolutions lead to improved user experiences.
Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.
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Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.
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Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.
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Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.
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Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.
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Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.
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Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.
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Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.
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Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.
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Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.
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CRM: Get the information and resources you need to focus on your customers and increase opportunities.
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Project management: Receive real-time project status with details on resource usage and tasks.
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Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.
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Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.
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Integrations: Integrate with leading solutions, including:
- Pulseway PSA
- ConnectWise Manage
- Autotask
- Zendesk
- Slack
- IT Glue
- Kasepersky
- Bitdefender
- WarrantyMaster
