GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.
GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.
What features define GoTo Resolve?
- Remote Access: Provides instant access to devices globally, facilitating real-time support interventions.
- Ticketing System: Manages support requests efficiently with streamlined tracking and resolution features.
- Multi-platform Support: Compatibility with major operating systems ensures versatile deployment across devices.
- Integration Capabilities: Seamlessly integrates with existing IT systems to enhance operational workflow.
- Security Protocols: Robust data encryption and authentication measures ensure user and data protection.
What benefits and ROI should users seek?
- Increased Efficiency: Enhances productivity by reducing downtime through swift issue resolution.
- Cost Savings: Minimizes on-site visit needs, leading to reduced operational expenses.
- Enhanced Security: Offers reliable data security, aligning with compliance standards for user trust.
- Improved User Satisfaction: Delivers superior support services, boosting client and team satisfaction.
- Scalability: Adapts to growing technology demands, ensuring long-term investment value.
Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.
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Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.
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Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.
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Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.
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Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.
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Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.
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Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.
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Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.
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Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.
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Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.
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CRM: Get the information and resources you need to focus on your customers and increase opportunities.
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Project management: Receive real-time project status with details on resource usage and tasks.
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Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.
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Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.
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Integrations: Integrate with leading solutions, including:
- Pulseway PSA
- ConnectWise Manage
- Autotask
- Zendesk
- Slack
- IT Glue
- Kasepersky
- Bitdefender
- WarrantyMaster
