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Google Workspace vs Hiver comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Workspace
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
106
Ranking in other categories
Email Applications (1st), Wireless Email (1st), Cloud Storage (7th), Content Collaboration Platforms (2nd)
Hiver
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Help Desk Software (63rd), Shared Inbox (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Google Workspace is designed for Email Applications and holds a mindshare of 14.7%, down 23.3% compared to last year.
Hiver, on the other hand, focuses on Help Desk Software, holds 0.5% mindshare, up 0.1% since last year.
Email Applications Mindshare Distribution
ProductMindshare (%)
Google Workspace14.7%
Microsoft Exchange Online10.6%
Microsoft Exchange9.9%
Other64.80000000000001%
Email Applications
Help Desk Software Mindshare Distribution
ProductMindshare (%)
Hiver0.5%
ServiceNow12.6%
JIRA Service Management6.3%
Other80.6%
Help Desk Software
 

Featured Reviews

AR
Assosiate Professor at Palazzo del Mediterraneo
Collaborative work with students has improved but storage limitations and support issues remain
We have Google Workspace, and we use it primarily for Drive to collect items. We categorize folders with topics and material either for students or for research. We use Google Doc to share documents, especially when we assign homework to be corrected for peer correction or classroom correction. With Teams and Microsoft, we use it for collective calls and exam supervision because we use video surveillance through camera with Teams. We use Teams for meetings and to share material with students. The ability to share documents with students and assign them things and correct them in real time has been beneficial. You can verify what they write, and they can contribute and cooperate to create a collective document, which is something that our society nowadays requires. The ability to cooperate, especially those who work with languages and those who work with writing, need to learn how to cooperate. There is co-editing and co-writing, all these sorts of things. I love the fact that I can easily have access to folders that I can categorize and where I can upload research material and teaching material.
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Top Industries

By visitors reading reviews
Educational Organization
9%
Manufacturing Company
8%
Computer Software Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise14
Large Enterprise28
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Google Workspace?
The company made the decision to migrate, so I'm not sure why specifically. The company is moving the data and the Microsoft subscription is no longer continued, so I have the choice to use Google ...
What needs improvement with Google Workspace?
Before I was in a Microsoft environment, which had its own software that was not website-based. When I moved to Google Workspace, it was not seamless because I have to access it through a web view ...
What is your primary use case for Google Workspace?
I have been using Google Workspace for file organizing, including Google Drive, Spreadsheet, Gmail, and Google Form, with most of my usage being in Spreadsheet. I do use Google Groups, which combin...
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Comparisons

 

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
No data available
 

Overview

 

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Vacasa, Harvard University, Flexport, Pinterest, HubSpot
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: March 2026.
885,667 professionals have used our research since 2012.