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Google Hangouts [EOL] vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Webex
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
129
Ranking in other categories
Virtual Meetings (4th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes
The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"We use Google Hangouts to chat and exchange some quick information."
"It is very easy to use and is available as soon as you open a Google account."
"Google Hangouts is easy to use and intuitive."
"The scalability is good; we have added a lot of users, and it's always working."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"The video call feature is the most valuable."
"The most valuable features of the solution are communication, screen sharing, and collaboration."
"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
"The product is very easy to use, it's user-friendly, and the overall simplicity of the solution is great."
"The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them."
"What I value most about Webex is its stability compared to other solutions."
"We use Webex for virtual meetings."
"The solution has many features, for example, it has more features than Zoom, which we also use, and you can configure whatever you want in great detail, making it very flexible and allowing the solution to scale well."
"During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs."
 

Cons

"Google Meet could be more secure."
"The security should be improved. Maybe they should offer more security features."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"Google Hangouts restricts you to those with a Gmail account."
"It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."
"The setup is complex. There are many settings buried in the Google Admin that are hard to find."
"In the next release, I would like to see call recording made available."
"Sending documents and other things is not an option."
"Webex support is not good and I can really only give them one star for support."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"It should be more integrated with third-party vendors."
"Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain."
"We no longer use Webex because we found Microsoft Teams to be more stable."
"Webex's stability could be improved."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"They should integrate the solution with multiple hardware vendors."
 

Pricing and Cost Advice

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"This solution is available for free with the opening of a Google account."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"There is no license cost."
"I use the free version of the solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"You can opt for yearly licensing with Webex."
"The price of the license for the solution could be less expensive."
"I am not aware of the pricing details."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
"I am using the free version of Webex."
"I believe the license to be monthly."
"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."
"This is an expensive product compared to Teams and it should be cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Construction Company
16%
Outsourcing Company
9%
Marketing Services Firm
8%
Financial Services Firm
19%
Construction Company
14%
Manufacturing Company
9%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise26
Large Enterprise68
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Information Not Available
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
903,067 professionals have used our research since 2012.