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Google Hangouts [EOL] vs PGi GlobalMeet comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
PGi GlobalMeet
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
10
Ranking in other categories
Virtual Meetings (14th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
reviewer2157150 - PeerSpot reviewer
MD at a media company with 1-10 employees
A scalable and stable solution that offers good production support
I am impressed with the tool's production support.  The tool is slow in updating changes. It also has a poor dashboard operating system.  I have been using the product for five years.  I would rate the tool's stability a ten out of ten. I would rate the solution's scalability a ten out of ten.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is extremely stable; there are no bugs or glitches and it doesn’t crash or freeze."
"The solution is extremely stable."
"We use Google Hangouts to chat and exchange some quick information."
"The solution scales well."
"The initial setup is very easy."
"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"I believe that the nominal additional cost for GlobalMeet is outweighed by having a reliable conferencing system that never embarrasses the organization with technical issues."
"I love the Outlook toolbar that GlobalMeet has incorporated, as I use it to create announcements for web meetings, start my audio and web meetings with just a few clicks, have the program call me so I do not need to remember phone numbers and passcodes, see those attending my call, control noise by muting callers, and even record the call for later usage."
"I would absolutely recommend using GlobalMeet; it is a great solution that is easy and really makes meetings more enjoyable."
"We are a remote organization mostly, so all of our team meetings use this platform, allowing us to share screens, record meetings, and include everyone on the call."
"Customer Service: Excellent. PGI is always improving and responsive to their customer's needs!"
"I am impressed with the tool's production support."
"GlobalMeet has been wonderful and a great tool for my company to use."
"GlobalMeet has been a great cost-savings for our company."
 

Cons

"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"Google Meet could be more secure."
"Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audio when sharing the full desktop."
"The improvement needs to be done as per customer requirements."
"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"The UI has room for improvement."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"There is a significant problem with performance when you have a poor connection."
"We had issues of multiple people getting kicked off the call and/or the online meeting by the afternoon."
"The tool is slow in updating changes. It also has a poor dashboard operating system."
"Recordings-the recording features malfunctions and it only allows you to store recordings for 30 days without an extra fee."
"I guess if I could recommend is to make sure that the polling tool functions properly as I've dealt with issues in the passed."
"I would like to see the reports available right after my call, instead of 24 hours later."
"The presenter experience can be improved: Increase the presenter interface to show the attendees and chat while in a screen share (not viewable by the others) without having to navigate away from your current window for a smoother presentation."
"I have noticed it crashing during some events."
"I would like the presenter able to view the attendees list at all times without having to pause. The guest login could be a little easier."
 

Pricing and Cost Advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"There is an annual subscription to use this solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"The screen-sharing feature is the most valuable feature."
"We are using the free version of Google Hangouts."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Financial Services Firm
19%
Construction Company
14%
Marketing Services Firm
6%
Outsourcing Company
22%
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
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Also Known As

No data available
GlobalMeet
 

Overview

 

Sample Customers

Information Not Available
Equifax, New York Life, Expedia, SAP, Aaron's, Staples
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: September 2026.
915,287 professionals have used our research since 2012.