2020-04-06T08:22:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Google Hangouts?

Please share with the community what you think needs improvement with Google Hangouts.

What are its weaknesses? What would you like to see changed in a future version?

20
PeerSpot user
20 Answers
SanjeetkumarSingh - PeerSpot reviewer
Senior manager at Wipro Limited
Real User
Top 5
2022-09-05T12:23:56Z
Sep 5, 2022

Support could be a bit faster.

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Olivier Bourdon - PeerSpot reviewer
Senior Software Developer at a computer software company with 1-10 employees
Real User
Top 10
2022-07-06T06:35:51Z
Jul 6, 2022

The solution completely fulfills our needs. We don’t have any complaints.

Nilanjana Dey - PeerSpot reviewer
Content Marketing Strategist at Niswey
Real User
Top 5
2022-05-26T13:27:00Z
May 26, 2022

Google Hangouts is pretty good as it is, so there's nothing I would like to change about it. I would like for the platform to have a call recording feature in the free version.

Hema Patil - PeerSpot reviewer
Software Quality Engineering Manager at Cytel
Real User
Top 5
2022-04-27T14:38:47Z
Apr 27, 2022

There is no delete option for messages which could be an added feature in a future release.

Andrew Wandera - PeerSpot reviewer
Legal Associate at Amber Solicitors and Advocates
Real User
Top 5Leaderboard
2022-04-06T14:23:16Z
Apr 6, 2022

The security should be improved. They could be better at it. Maybe they should offer more security features.

WS
CEO at a energy/utilities company with 11-50 employees
Real User
2022-03-31T19:16:53Z
Mar 31, 2022

An additional feature I'd like to see in Google Hangouts is more of a personal preference, e.g. it's not a pain point. There may be little differences in the way virtual backgrounds are handled, but it's no big deal.

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CN
Senior Cloud Architect and Team Lead at a computer software company with 10,001+ employees
Real User
Top 5
2022-03-01T11:39:22Z
Mar 1, 2022

Google Hangouts is not as feature-rich as Slack, but it's sufficient. I'd like to see more features in this tool in the next release. What they need to do is add more features.

GJ
PAM Architect at a tech services company with 11-50 employees
MSP
Top 5Leaderboard
2021-12-15T00:37:00Z
Dec 15, 2021

Hangouts will go the way of the Dodo. Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device. Google Hangouts, however, was not. Google Hangouts is a browser-based application.

CT
CFO at a maritime company with 201-500 employees
Real User
2021-12-11T01:51:00Z
Dec 11, 2021

Google Hangouts could work on making the service better for slow connections.

Ben Ndunda - PeerSpot reviewer
IT Support at a financial services firm with 501-1,000 employees
Real User
Top 5
2021-12-10T13:21:00Z
Dec 10, 2021

The solution can improve by having more integration with different platforms.

SS
Senior Business Development Manager at a computer software company with 501-1,000 employees
Real User
2021-11-10T06:34:23Z
Nov 10, 2021

It is not as stable. They can improve its stability.

Shubham Golghate - PeerSpot reviewer
Product Manager at Comviva
Consultant
2020-07-13T06:55:40Z
Jul 13, 2020

Connectivity and voice clarity is good. If I had to rate it out of ten, I would give it an eight. However, there were times when I used Google Hangouts on my phone and the voice quality was bad. The back button functionality needs to be improved. When you hit the back button, you get out of the meeting. What should happen if you are in a meeting and you press the back button is that you would still be in the meeting but you would be able to see the other available features of your phone or use other apps. With Zoom, you are able to do those things. They don't have a way to schedule a meeting as you with other solutions. If you compare it to Zoom, in that product you can schedule a meeting and send a link to others. The option it provides is to start a meeting then to invite or add. If you don't know their Gmail address then you can't invite them to join. Google Hangouts restricts you to those with a Gmail account. It's not easy to share. If you are with Zoom there is not share or deny, you send a link and they will be able to join you. It's made to be simple. Once Google Hangouts is launched you are able to start meetings. Your contacts are all listed but only Google Hangouts contacts are available. If someone does not have Google Hangouts then there is no way to invite them to the meetings. The UI is good, but the transaction needs improvement. The flow from jumping from one screen to another is a bit complicated.

KD
Testing Center of Excellence - Head at a tech services company with 1,001-5,000 employees
Real User
2020-07-05T09:38:05Z
Jul 5, 2020

I would like to see support for showing virtual backgrounds. A better resolution that is capable of showing hi-resolution videos would be useful. The capability of transferring files through chat, other than just images and videos, would be useful. There are some workarounds for it, but they are not as robust as the other features. Most other messenger allows you to send files through chat.

Gonzalo Cuatrecasas - PeerSpot reviewer
CIO at OCA Global
Real User
2020-05-27T16:23:00Z
May 27, 2020

There is a significant problem with performance when you have a poor connection. In these cases, it does not do a very good job of stopping the video automatically. The algorithm should be improved to automatically deal with poor connections in a better way. In the future, we would like to have support for multiple speakers at the same time. We would like to have a registry of attendance created automatically to show us who is in the session.

Mubashar Hanif - PeerSpot reviewer
Network Administrator at Lahore Garrison university
Real User
2020-05-14T10:16:00Z
May 14, 2020

There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc. Another feature I want to add is a meeting date to schedule meetings or if I want a meeting after two days, I would like to have a reminder and a note.

Mahathir Mohiuddin - PeerSpot reviewer
Senior Executive at Divine IT Limited
Real User
2020-05-07T05:03:36Z
May 7, 2020

I'm not completely happy with the message options in Hangouts because for now it's only possible to send pictures, which is unfortunate because I would also like to be able to send documents and other things. I also think that because we've all become very used to using WhatsApp and Facebook Messenger, I think they could also include a reply option. I sometimes find that the topic that I want to speak to a particular person about, or the topic that we spoke about gets lost among all the words. A reply button would enable me to physically save certain information.

OH
Technical Consultant with 11-50 employees
Consultant
2020-04-23T10:13:37Z
Apr 23, 2020

I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting. Support for recording meetings would be helpful.

BT
IT Manager at a transportation company with 501-1,000 employees
Real User
2020-04-21T07:28:00Z
Apr 21, 2020

The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more. If we could get the person that we call that doesn't have a Gmail account and to screen share would be helpful. There have been times when I actually wanted to do remote control through Google and that would be really helpful too. That would help support a lot too.

ME
Technical Lead at a tech services company with 10,001+ employees
Real User
Top 5
2020-04-20T07:27:24Z
Apr 20, 2020

I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing. This would be great. Having an option for participants to ask questions, like a "raise hand" feature, would be helpful because as it is now, they have to send a message and I have to watch for it. The message might be private for me or sent to the entire group but either way, I have to watch the list of participants all of the time for these messages.

Florent ADODO - PeerSpot reviewer
IT Assistant at Hotel 2 Fevrier
Real User
Top 5Leaderboard
2020-04-06T08:22:00Z
Apr 6, 2020

We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly. I would like for Hangouts to have a professional cloud service in which people will be able to connect the device up to and need not to go through another competitor. I'd rather just use one single service.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 5, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 18 answers
Florent ADODO - PeerSpot reviewer
IT Assistant at Hotel 2 Fevrier
Apr 6, 2020
We have a group of people that uses Google Hangouts. We chose Google Hangouts because most of the users are on Google and we don't want to use WhatsApp. We publish things like documents for all the members who are on it. I can use WhatsApp, but I prefer Google Hangouts because with Google Hangouts we can directly share our screen. If you have two or three on Google Hangouts directly, someone can share their screen, and you can see what he's doing.
ME
Technical Lead at a tech services company with 10,001+ employees
Apr 20, 2020
We are using Google Hangouts for video meetings and group chat sessions.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 5, 2022
Hi Everyone, What do you like most about Google Hangouts? Thanks for sharing your thoughts with the community!
2 out of 20 answers
Florent ADODO - PeerSpot reviewer
IT Assistant at Hotel 2 Fevrier
Apr 6, 2020
The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible.
ME
Technical Lead at a tech services company with 10,001+ employees
Apr 20, 2020
The group chat is a very good feature, where you can see all of the participants on cameras.
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