GoToMeeting vs Google Hangouts [EOL] comparison

Google and GoTo are both solutions in the Virtual Meetings category. Additionally, 93% of Google users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

Google Hangouts [EOL]

Read 59 Google Hangouts [EOL] reviews

93% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

1,328 Views
1,288 Comparison Views

88% willing to recommend

Google Hangouts [EOL]

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 27, 2025

GoToMeeting and Google Hangouts [EOL] are competitors in the virtual meeting space. GoToMeeting provides more advanced support options, but Google Hangouts [EOL] is perceived as a superior choice due to its comprehensive features and seamless integration within the Google ecosystem.

Features: GoToMeeting offers integrated scheduling, recording capabilities, and HD video as key features, ensuring robust meeting management and quality. Google Hangouts [EOL] is known for its seamless integration with Google services, effortless setup, and the flexibility of video and voice calling, making it convenient for users who rely on Google tools.

Room for Improvement: GoToMeeting could enhance its integration capabilities and simplify its interface for non-business users. Additionally, reducing setup complexity and offering more intuitive mobile applications would be beneficial. Google Hangouts [EOL] can improve by refining its user interface, expanding features beyond the Google ecosystem, and enhancing meeting customization options.

Ease of Deployment and Customer Service: Google Hangouts [EOL] integrates smoothly with Google's familiar interface, offering straightforward support within the Google ecosystem. It’s easy for users who are accustomed to Google's services. GoToMeeting provides dedicated support and customization options suitable for businesses, offering thorough assistance for setup and usage.

Pricing and ROI: GoToMeeting offers competitive pricing plans that provide a good return on investment for businesses requiring frequent meetings, emphasizing cost efficiency. Google Hangouts [EOL] is budget-friendly, being part of Google Workspace, and offers an all-inclusive communication solution without additional dedicated costs, making it financially appealing for those heavily invested in Google’s services.

To learn more, read our detailed Virtual Meetings Report (Updated: March 2026).

Buyer's Guide

Virtual Meetings

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Hangouts [EOL]

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

GoToMeeting

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (7th)

Featured Reviews

Mariana-Piñeres

Customer Success Manager Latam at a tech vendor with 51-200 employees

Recording and transcription enhance global client meetings

Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

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Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very good voice and video calling options."

"We use Google Hangouts to chat and exchange some quick information."

"Google Meet is a clear and simple solution."

"Basically, if you are using G-Suite then you should be using Google Hangouts because it works."

"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."

"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."

"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."

"Google Hangouts is easy to use and intuitive."

More Google Hangouts [EOL] pros

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"GoToMeeting is an awesome product and it worked perfectly fine for us whether we used it through a browser or as a client."

"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."

"When managing a conference, it is simple and easy."

"We can record meetings and share the screen with participants."

"Instead of organizing conferences, we are able to do that online, which has been saving us from spending on travel, and from the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

"In general, I find GoToMeeting very simple and easy to use."

"Classic GTM is an amazing product and much better than the competition."

More GoToMeeting pros

Cons

"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."

"I would like to see support for showing virtual backgrounds."

"It is not as stable. They can improve its stability."

"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."

"Sending documents and other things is not an option."

"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."

"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."

"The algorithm should be improved to automatically deal with poor connections in a better way."

More Google Hangouts [EOL] cons

"The product itself doesn't stand out against other options on the market."

"The sound quality is good but the video quality needs improvement."

"The newer user interface takes a bit longer to get used to."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"It is not so stable."

"Manageability needs to be improved."

"GoToMeeting is a little bit expensive compared to other products."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

More GoToMeeting cons

Pricing and Cost Advice

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"There is an annual subscription to use this solution."

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"The screen-sharing feature is the most valuable feature."

"We access the solution through Google Workspace. It is inexpensive to use."

"We pay an annual license to use the solution."

"We are using the free version of Google Hangouts."

"This solution is available for free with the opening of a Google account."

More Google Hangouts [EOL] pricing and cost advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

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886,932 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

22%

Marketing Services Firm

10%

Comms Service Provider

Construction Company

Financial Services Firm

13%

Performing Arts

10%

Construction Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	16
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?

Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.

See all answers

What needs improvement with Google Hangouts?

Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...

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What is your primary use case for Google Hangouts?

My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

Comparisons

Zoom Workplace Business vs Google Hangouts [EOL]

Compared 80% of the time

More Google Hangouts [EOL] Competitors

Webex vs GoToMeeting

Compared 12% of the time

Zoom Workplace Business vs GoToMeeting

Compared 10% of the time

Skype for Business vs GoToMeeting

Compared 10% of the time

TeamViewer vs GoToMeeting

Compared 8% of the time

Microsoft Teams vs GoToMeeting

Compared 7% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Google Hangouts [EOL]

April 2026

Download Google Hangouts [EOL] product report

Buyer's Guide

GoToMeeting

April 2026

Download GoToMeeting product report

Overview

Google Hangouts [EOL] offered a versatile communication platform with features like screen sharing, Google Suite integration, and reliable performance, enabling flexible meetings without time limits and a seamless intuitive experience for users.

Google Hangouts [EOL] provided an effective tool for both personal and professional communication, enhancing virtual meetings through superior audio and video quality, easy scheduling, and scalability. Integrated with Google Calendar, it allowed straightforward organization of meetings with tools to enhance collaboration, including transcriptions and AI capabilities for note summarization. However, room for improvement included better integration with other platforms like Zoom and Microsoft Teams, as well as enhancing features like screen sharing and participant interaction options such as virtual whiteboards and audio sharing.

What are the key features?

Screen Sharing: Facilitates presentations and real-time collaboration.
Google Suite Integration: Seamless connectivity with Gmail and Calendar for scheduling.
Reliable Performance: Consistent quality in video and audio without interruptions.
No Time Restrictions: Unrestricted meeting duration enhances flexibility.
Scalability: Easily manage a large number of participants.

What benefits should users look for?

Flexibility: Adapts to diverse meeting types and requirements.
Enhanced Collaboration: Integration with other Google services streamlines communications.
Cost-effective Communication: Reduces expenses related to traditional meetings.
Simplified Scheduling: Works seamlessly with Google Calendar to organize meetings efficiently.

In education, Google Hangouts [EOL] supported remote teaching and collaboration, while businesses utilized it to maintain communication and productivity across distributed teams, highlighting its role in adapting to remote work needs during the recent pandemic. Its ability to facilitate interactions anywhere made it a valuable tool across industries.

Google

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: March 2026.

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