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Google Hangouts [EOL] vs Zoom Workplace Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to use, and we don't need to make a lot of configurations."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The most valuable feature of Google Hangouts for me is content sharing."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"Google Hangouts is an excellent tool."
"It has efficient recording features."
"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
"The video call feature is the most valuable."
"I would recommend this solution to others who are considering using it."
"The solution is simple to use, anyone can use it, the product offers a free version as well as an enterprise version, it is stable, the scalability is very good, my end-user experience has been very positive, the product is quite secure and you can use it remotely, and the installation is very straightforward."
"We are comfortable with its use and everyone can utilize it."
"The desktop application works nicely, and I would recommend the product for other people."
"Ability to record interviews."
"Zoom Workplace Business has positively impacted the organization because by using the same solution, you always know that it is going to work."
"My advice for anybody who is implementing Zoom is that it seems really straightforward."
"The installation just takes a few clicks and you're done."
 

Cons

"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"The platform's screen-sharing feature and the participant panel could be improved."
"The improvement needs to be done as per customer requirements."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"You only get 60 minutes of video conferencing."
"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."
"Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."
"Sometimes I can get confused about which password setting or parameter is required to be set to use Zoom."
"Zoom could improve by allowing multiple users to share their screens at the same time."
"Zoom is an immature product that is not yet stable."
"Zoom's stability is an area with certain shortcomings that need improvement."
"The user interface is old-fashioned, especially when there are many participants and a lot of tiles appear."
"Zoom could improve by having more tools."
"Additional end-user and client features could be added."
 

Pricing and Cost Advice

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"There is an annual subscription to use this solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"The screen-sharing feature is the most valuable feature."
"We access the solution through Google Workspace. It is inexpensive to use."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We are using the free version of Google Hangouts."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"There are both free and paid versions available."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"We do not incur any licensing costs, as we use the free version."
"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."
"Zoom is free."
"We have subscribed to a package for Zoom and it is a monthly payment."
"Zoom has a less expensive subscription than other solutions such as Cisco Webex."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Outsourcing Company
18%
Construction Company
13%
Manufacturing Company
7%
Outsourcing Company
12%
Construction Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
920,939 professionals have used our research since 2012.