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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Google Hangouts [EOL] is 0.6%, up from 0.6% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business11.4%
Google Hangouts0.6%
Other88.0%
Virtual Meetings
 

Featured Reviews

ANIS QURESHI - PeerSpot reviewer
Quick and seamless meeting setup offers a smooth experience
I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"I think the simplicity of the whole thing is its valuable feature."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"Very good voice and video calling options."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"Google Hangouts is an excellent tool."
"The ability to record our online language lessons is great and helps our students"
"I don't have any issue with the pricing."
"The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
"The feature I really like is the summary provided by AI."
"Overall Zoom functions well."
"It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration."
"Screen Sharing is the most valuable feature in Zoom for me."
"like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams."
 

Cons

"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"It is not as stable. They can improve its stability."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"Sometimes, due to system restrictions, I can't use blur effects or other filters."
"One area where I see room for improvement in Google Hangout is the voice quality during meetings."
"In Zoom meetings, video quality is an area of concern where improvements are required."
"They could improve security more."
"The cost should be cheaper."
"The stability of Zoom could be improved. I would rate its stability as a seven out of ten."
"It would be helpful if Zoom could integrate with our medical systems."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"They should remove any restriction of time."
"The virtual background could be more smoothly integrated with the rest of the software."
 

Pricing and Cost Advice

"There is an annual subscription to use this solution."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"We pay an annual license to use the solution."
"There is no license cost."
"I use the free version of the solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"The pricing is too high. The cost of the license could be cheaper."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
"I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."
"We are using the free version of the solution."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."
"The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable."
"Zoom can be used for free."
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Top Industries

By visitors reading reviews
No data available
University
14%
Performing Arts
13%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Google Hangouts [EOL] vs. Zoom Workplace Business and other solutions. Updated: July 2025.
866,218 professionals have used our research since 2012.