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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use Google Hangouts as our major mode of communication."
"Google Hangouts is easy to use and intuitive."
"The solution is extremely stable."
"Stable communication tool with a good history feature and very easy installation."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"Google Hangouts is easy to use and has good performance."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"Zoom is easy to use and does not consume very much in terms of resources."
"The video and audio quality are very good."
"It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration."
"Zoom is easy to use and does not require much network bandwidth, and additionally it does not require a lot of configuration which is very good."
"The interface makes it simple to use."
"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
"The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
"The interface is very intuitive. It's very easy to use."
 

Cons

"They should increase the platform's session time beyond an hour."
"Google Hangouts is not as feature-rich as Slack, but it's sufficient."
"The improvement needs to be done as per customer requirements."
"The UI has room for improvement."
"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"Google Hangouts could work on making the service better for slow connections."
"Maybe they should offer more security features."
"I have read some news about Zoom being a little bit insecure, but we have never had any issue with it."
"Maybe the UI could be improved a bit."
"The security needs to be improved."
"Zoom security could be improved."
"The pricing could be improved."
"In the next release, I would like to see better security."
"Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."
"The solution shouldn't charge so much for their services."
 

Pricing and Cost Advice

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"This solution is available for free with the opening of a Google account."
"There is no license cost."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We pay an annual license to use the solution."
"I use the free version of the solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I am using the free version, so I don't pay anything to use it."
"We are using the free version of the solution."
"We purchased a license for Zoom."
"I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."
"There are paid and free personal accounts for Zoom."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"Zoom is free to use."
"It is reasonable. It has a monthly license."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Marketing Services Firm
10%
Comms Service Provider
8%
Construction Company
8%
Performing Arts
11%
Financial Services Firm
8%
Marketing Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise108
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
Opportunities for improvement for Zoom Workplace Business include the inability to edit follow-up emails sent via Zoom, as there is standard text and very few options to add extra links or other el...
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: April 2026.
893,311 professionals have used our research since 2012.