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Google Hangouts [EOL] vs Zoom Workplace Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I appreciated having the basic features like screen sharing and camera options."
"The solution is useful for virtual meetings; I like that we can do voice or video calls, there are screen-sharing capabilities, it is straightforward to set up, very easy to use, stable, scalable, and the pricing is good."
"Google Hangouts is easy to use and intuitive."
"Online sessions are reliable and there are almost no glitches."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"The most valuable feature has been the ability to present presentations during meetings."
"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
"Google Hangouts is wonderful in order to communicate with the rest of the world."
"Zoom's breakout rooms are an interesting feature that is quite useful for conducting exercises during training."
"There is no installation, you can give someone a link to the chat and they can access the chat through the link."
"Zoom's interface is nice and has good performance."
"The product runs pretty smoothly so I haven't had to contact technical support."
"I like the filters and background filters that I can incorporate; I find they work better than competitors like Google Meet or Microsoft Teams."
"The functionality is great; we like that you can record a session if you like, the video and audio quality are very good, and we can use it anywhere, including on-premise or remotely."
"The user interface is simple."
"The initial setup is quick and easy."
 

Cons

"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"The design could be a little bit better."
"The platform's screen-sharing feature and the participant panel could be improved."
"The security should be improved. Maybe they should offer more security features."
"Google Meet could be more secure."
"The solution can be improved by integrating other tools."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"Support could be a bit faster."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
"I found it very confusing to set up a meeting."
"Additional end-user and client features could be added."
"I can't think of any features that are lacking."
"Zoom is an immature product that is not yet stable."
"The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."
"Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
"I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
 

Pricing and Cost Advice

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"The screen-sharing feature is the most valuable feature."
"We pay an annual license to use the solution."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We are using the free version of Google Hangouts."
"There is an annual subscription to use this solution."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"The solution's pricing is good."
"We have an annual subscription to the solution. The price could be reduced."
"I am making yearly payments. So, I am paying 250 USD a year."
"I use the free version that is available, so I'm not sure what the licensing prices are."
"The cost of Zoom is approximately $150 USD annually."
"I am using the free version of Zoom."
"The price of Zoom is a bit expensive."
"We are on an annual license for the solution. The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Financial Services Firm
19%
Construction Company
15%
Marketing Services Firm
6%
Outsourcing Company
12%
Construction Company
11%
Financial Services Firm
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: September 2026.
914,109 professionals have used our research since 2012.