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Cisco TelePresence vs Google Hangouts [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
Virtual Meetings (6th)
Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PresenterTrack cameras improve the meeting experience."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use, and the configuration and integration are exemplary."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The configuration is a valuable."
"The SpeakerTrack feature is the most valuable feature."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"We have a dual screen option to enable video and content sharing."
"Basically, if you are using G-Suite then you should be using Google Hangouts because it works."
"I appreciated having the basic features like screen sharing and camera options."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"We use Google Hangouts to chat and exchange some quick information."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"The solution is helpful for videos especially."
"The most valuable feature has been the ability to present presentations during meetings."
"The solution scales well."
 

Cons

"Cisco TelePresence license is expensive and should be reduced."
"The price of Cisco TelePresence overall should be reduced."
"The calling features can be improved."
"The tool is expensive."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"They should increase the platform's session time beyond an hour."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"We don’t have any complaints."
"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"There is no delete option for messages which could be an added feature in a future release."
"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."
"There could be more precise instructions for beginners using the solution."
 

Pricing and Cost Advice

"I will rate the tool's pricing an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We access the solution through Google Workspace. It is inexpensive to use."
"I use the free version of the solution."
"There is an annual subscription to use this solution."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is no license cost."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
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Top Industries

By visitors reading reviews
Performing Arts
13%
Manufacturing Company
11%
Government
10%
Construction Company
8%
Financial Services Firm
22%
Marketing Services Firm
10%
Comms Service Provider
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Information Not Available
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