Gigamon Deep Observability Pipeline and ServiceNow IT Operations Management are complementary products in the field of network visibility and IT operations management. ServiceNow IT Operations Management seems to have the upper hand due to its extensive features and long-term ROI potential.
Features: Gigamon Deep Observability Pipeline offers NetFlow, deduplication, and header stripping as valuable features for providing network visibility. ServiceNow IT Operations Management provides comprehensive IT operations management with features like Event Management, Log Analytics, and Operational Intelligence.
Room for Improvement: Gigamon could improve its intelligence in providing traffic flow analysis, enhance its encryption features, and streamline its troubleshooting processes. ServiceNow IT Operations Management could work on simplifying its broad functionality for easier deployment, provide better support for non-IP device discovery, and reduce reliance on third-party tools for enhanced visibility.
Ease of Deployment and Customer Service: Gigamon Deep Observability Pipeline offers straightforward deployment and efficient customer support focused on network management. ServiceNow IT Operations Management, with its complex IT operations capabilities, provides extensive resources for customer support and onboarding but may require more effort in initial setup.
Pricing and ROI: Gigamon Deep Observability Pipeline is cost-effective, focusing on network economy and providing a faster ROI with its specific observability capabilities. ServiceNow IT Operations Management requires a higher initial investment but offers substantial long-term ROI through its comprehensive IT operation enhancements.
It reduced staffing needs from four full-time staff to fewer due to automation.
The technical support by Gigamon Deep Observability Pipeline is good because it has a local architect in my area.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
The licensing is complex.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
ServiceNow IT Operations Management is not very affordable for SMB customers.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
The Pipeline's Comprehensive Insights into data flows have helped improve operational efficiency and security.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.2% |
| Gigamon Deep Observability Pipeline | 0.8% |
| Other | 82.0% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
Gigamon Deep Observability Pipeline is a comprehensive network visibility solution that provides real-time insights into network traffic. It offers SSL inspection and mobile network monitoring for traffic monitoring purposes. The solution optimizes networks, aids in security inspection, and improves firewall performance. It is praised for its performance, power, straightforward integration, stability, and ease of initial setup.
With Gigamon, organizations can gain complete visibility into their network traffic, identify potential threats, and take proactive measures to prevent them. The solution is ideal for organizations of all sizes, including enterprises, service providers, and government agencies.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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