We performed a comparison between Gigamon Deep Observability Pipeline and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is the encryption feature. From a security perspective, the solution hasn't significantly strengthened our security posture. However, it has greatly improved performance by streamlining encryption processes and avoiding encryption at multiple layers. This has also simplified troubleshooting, as we can whitelist certain processes."
"The solution is straightforward to set up."
"The most valuable feature is NetFlow."
"It offers straightforward integration."
"It has high stability."
"It is a good product. It provides network visibility, which is important. Gigamon can bring some optimizations to my network. It is helpful for security inspection, and it makes my firewall work fast because my firewall doesn't have to do the inspection of the SSL connections, for example."
"The most valuable feature for improving network visibility with Gigamon is the packet filtering capability."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The scalability of ServiceNow is good."
"It helps streamline management and processes."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"You can improve integrations of the operation with the solution."
"The security should be improved."
"They should increase the solution's cluster capacity."
"The graphical user interface could be improved."
"Its filtering feature needs improvement."
"The Gigamon Deep Observability Pipeline should have a feature showing the traffic flow within its platform. Currently, customers have to use separate tools for monitoring, which is inconvenient. If it had its visibility feature, it would make monitoring easier and more complete without needing extra tools."
"It only inspects a specific kind of traffic. There should be different kinds of use cases."
"In terms of improvement, while the initial setup is not overly complicated, we did encounter a few issues."
"It should have better integrations with other solutions."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"I would like more manual issues to have automated report-facing options."
"The pricing is high."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
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Gigamon Deep Observability Pipeline is ranked 10th in Event Monitoring with 7 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. Gigamon Deep Observability Pipeline is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Gigamon Deep Observability Pipeline writes "Stable solution with good technical support service". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Gigamon Deep Observability Pipeline is most compared with Ixia Network Packet Brokers, Cisco Nexus Dashboard Data Broker, Arista Data ANalyZer, NETSCOUT nGeniusONE and Cisco Secure Network Analytics, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Gigamon Deep Observability Pipeline vs. ServiceNow IT Operations Management report.
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