Director of IT at a wholesaler/distributor with 51-200 employees
Real User
Top 10
2021-05-22T00:11:43Z
May 22, 2021
Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Director of IT at a wholesaler/distributor with 51-200 employees
May 22, 2021
It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee.
Director of IT at a wholesaler/distributor with 51-200 employees
May 22, 2021
It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee.
The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19.
Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
The organization that is possible with other departments is the solution's most valuable aspect.