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Fortinet FortiVoice vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiVoice
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Unified Communications (5th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Fortinet FortiVoice and Skype for Business aren’t in the same category and serve different purposes. Fortinet FortiVoice is designed for Unified Communications and holds a mindshare of 3.8%, down 9.8% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 3.7% mindshare, down 12.5% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Fortinet FortiVoice3.8%
Cisco Unified Communications9.3%
3CX Live Chat7.7%
Other79.2%
Unified Communications
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.7%
Zoom Workplace Business7.5%
Webex5.2%
Other83.6%
Virtual Meetings
 

Featured Reviews

IY
Channel System Engineer at a tech company with 501-1,000 employees
Has raised concerns about integration and pricing while showing potential in unified communication
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is simple, useful and its cost/benefit is very good."
"Based on my experience, Fortinet FortiVoice is the best VoIP solution I have seen, and I can confidently recommend it to users."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"The ability to mute everyone else is pretty useful when there is a large audience."
"It's a good and stable product that fits my needs."
"Screen sharing, control in the session, and file sharing are easy."
"Making calls and having meetings is easy."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
"The solution appears to be quite stable."
"There are free versions of the solution available."
 

Cons

"Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems."
"Actually, Amazon Alexa is integrated by the factory, but we prefer Google Home voice assistant."
"Make it user friendly."
"The technical support from Microsoft needs to be improved."
"I don't recall coming across any big missing features."
"There were stability issues and scalability issues."
"The video quality could be improved, possibly due to internet connection issues."
"Skype for Business is not stable."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
 

Pricing and Cost Advice

Information not available
"It may be considered costly for certain markets, such as in India."
"Our company pays for a license for us to use the solution."
"Skype for Business' pricing is reasonable."
"A license is required to use the solution."
"It may be slightly costly, but the features are awesome."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"I am using a corporate account for which I have not made any payments."
"We purchased an open license."
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Top Industries

By visitors reading reviews
Educational Organization
10%
Financial Services Firm
10%
Computer Software Company
7%
Retailer
7%
Financial Services Firm
17%
Construction Company
11%
Comms Service Provider
11%
Marketing Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

What needs improvement with Fortinet FortiVoice?
Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.
What is your primary use case for Fortinet FortiVoice?
The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...
What advice do you have for others considering Fortinet FortiVoice?
I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: July 2026.
904,146 professionals have used our research since 2012.