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Fortinet FortiVoice vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiVoice
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Unified Communications (4th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Fortinet FortiVoice and Skype for Business aren’t in the same category and serve different purposes. Fortinet FortiVoice is designed for Unified Communications and holds a mindshare of 5.4%, down 11.7% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 5.2% mindshare, down 11.5% since last year.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Fortinet FortiVoice5.4%
Cisco Unified Communications9.6%
3CX Live Chat7.2%
Other77.8%
Unified Communications
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Skype for Business5.2%
Zoom Workplace Business8.6%
Webex6.8%
Other79.4%
Virtual Meetings
 

Featured Reviews

IY
Channel System Engineer at a tech company with 501-1,000 employees
Has raised concerns about integration and pricing while showing potential in unified communication
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
9%
Educational Organization
9%
Retailer
8%
Marketing Services Firm
18%
Manufacturing Company
13%
Comms Service Provider
10%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

What needs improvement with Fortinet FortiVoice?
Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.
What is your primary use case for Fortinet FortiVoice?
The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...
What advice do you have for others considering Fortinet FortiVoice?
I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: January 2026.
881,821 professionals have used our research since 2012.