3CX Live Chat vs Fortinet FortiVoice comparison

3CX and Fortinet are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Fortinet is ranked #3. 3CX holds a 9.6% mindshare in UC, compared to Fortinet’s 8.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Fortinet users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,165 Views
419 Comparison Views

91% willing to recommend

Fortinet FortiVoice

Read 2 Fortinet FortiVoice reviews

431 Views
371 Comparison Views

100% willing to recommend

3CX Live Chat

Fortinet FortiVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Fortinet FortiVoice based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Fortinet FortiVoice Report (Updated: October 2025).

Buyer's Guide

3CX Live Chat vs. Fortinet FortiVoice

October 2025

Download the complete report

Helped 870,701 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

Fortinet FortiVoice

Ranking in Unified Communications

3rd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 9.6%, up from 6.6% compared to the previous year. The mindshare of Fortinet FortiVoice is 8.3%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
3CX Live Chat	9.6%
Fortinet FortiVoice	8.3%
Other	82.1%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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IsmailYoussef1

Channel System Engineer at a tech company with 501-1,000 employees

Has raised concerns about integration and pricing while showing potential in unified communication

The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

Media Company

Legal Firm

Non Profit

18%

Computer Software Company

11%

Government

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What needs improvement with Fortinet FortiVoice?

Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.

See all answers

What is your primary use case for Fortinet FortiVoice?

The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...

See all answers

What advice do you have for others considering Fortinet FortiVoice?

I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...

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Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 19% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 13% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 11% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 11% of the time

join.me vs 3CX Live Chat

Compared 9% of the time

More 3CX Live Chat Competitors

Cisco Unified Communications vs Fortinet FortiVoice

Compared 52% of the time

Avaya Spaces vs Fortinet FortiVoice

Compared 16% of the time

Digium Asterisk vs Fortinet FortiVoice

Compared 15% of the time

More Fortinet FortiVoice Competitors

Product Reports

Buyer's Guide

Live Chat

September 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

September 2025

Download Fortinet FortiVoice product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

FortiVoice and FortiFone

Easy to use, affordable, and reliable
Full range of business-class phone features
Seamlessly integrates mobile workers
Complete line of business phones to accomodate your needs

Fortinet

Sample Customers

Information Not Available

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Buyer's Guide

3CX Live Chat vs. Fortinet FortiVoice

October 2025

Free Report: 3CX Live Chat vs. Fortinet FortiVoice

Find out what your peers are saying about 3CX Live Chat vs. Fortinet FortiVoice and other solutions. Updated: October 2025.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.