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Fortinet FortiMail vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Fortinet FortiMail boosts email security, reduces costs, and saves time, enhancing operational efficiency through seamless integration and advanced features.
Sentiment score
5.9
Trend Micro Worry-Free Services Suites efficiently manages 200 endpoints in two hours with a robust central management console.
It offers cost savings compared to Cisco, which was very expensive.
System admin at Environment Fund
 

Customer Service

Sentiment score
6.4
Fortinet FortiMail's customer service is generally praised for efficiency, especially elite support, despite occasional standard support delays.
Sentiment score
5.1
Trend Micro Worry-Free Services support is knowledgeable yet hindered by time zone delays and repetitive questions, needing improved hours.
I have direct communication with Kenyan system engineers and local support in Ethiopia, enabling good support.
Network & Security Engineer at Malam Engineering PLC
Mainly, they are focusing on Fortinet FortiMail and FortiAnalyzer, where the support engineers are very good.
Head of the IT Security Division at a tech services company with 11-50 employees
Fortinet's technical support offers high-quality support.
System admin at Environment Fund
Support is extremely good, but there is room for improvement.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Scalability Issues

Sentiment score
7.2
Fortinet FortiMail is scalable and flexible, efficiently adapting to varying organizational sizes, though some hardware limitations exist.
Sentiment score
6.3
Trend Micro Worry-Free Services Suites is praised for scalability but occasionally hindered by internet and cloud dependence.
Fortinet FortiMail is scalable and can be expanded in large environments.
Senior Associate at a tech vendor with 10,001+ employees
The scalability of Fortinet FortiMail depends on whether you are buying a virtualized license, which allows for a scalable pay-as-you-go model, or if you are buying a box.
Head of the IT Security Division at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
8.3
Fortinet FortiMail is highly stable and reliable, with rare issues quickly resolved and seamless integration with other Fortinet tools.
Sentiment score
6.9
Trend Micro Worry-Free Services Suites is generally stable and reliable, but automatic updates can cause 'protection at risk' warnings.
This stability is consistent across Fortinet products, including FortiGate firewall.
Network & Security Engineer at Malam Engineering PLC
 

Room For Improvement

Fortinet FortiMail needs a more intuitive interface, better integration, enhanced security, simpler encryption, and improved spam filtering.
Trend Micro faces issues with system performance, integration, support, and high costs, with needed enhancements in several areas.
The transition from on-premises devices to virtual appliances may be necessary as more organizations migrate email services to the cloud.
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
There are also false positives issues, especially with signed PDF attachments.
Senior Associate at a tech vendor with 10,001+ employees
Providing comprehensive documentation on how to deploy and configure would improve the solution.
Network & Security Engineer at Malam Engineering PLC
The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Setup Cost

Fortinet FortiMail offers competitive, scalable pricing with flexible licensing, valued for performance and security despite some expense concerns.
Trend Micro Worry-Free Services Suites has mid-range pricing, seen as affordable by some but costly compared to competitors.
Fortinet FortiMail is considered overpriced by Indian rupee standards.
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
The setup cost is a little bit costly.
Senior Associate at a tech vendor with 10,001+ employees
The pricing of Trend Micro is a little bit higher compared to Sophos.
Information Technology Administrator at Enterstellar Softwares(OPC) Pvt Ltd
 

Valuable Features

Fortinet FortiMail excels in email security with user-friendly features, advanced threat protection, and seamless integration with Fortinet products.
Trend Micro Worry-Free Services offers comprehensive protection with user-friendly features, seamless integration, but pricing is a concern.
Its threat detection capabilities have been beneficial.
System admin at Environment Fund
Fortinet FortiMail is recognized for its effective handling of spam and phishing.
Senior Associate at a tech vendor with 10,001+ employees
The most valuable features are Fortinet FortiMail's ability to protect from advanced features of email-based attacks, including protection against ransomware and malware attacks.
Network & Security Engineer at Malam Engineering PLC
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
Information Technology Administrator at Enterstellar Softwares(OPC) Pvt Ltd
We can get in-depth details of the emails going in and out, and we can create rules.
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
 

Categories and Ranking

Fortinet FortiMail
Ranking in Email Security
6th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
67
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Email Security
17th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Endpoint Protection Platform (EPP) (23rd), Managed Detection and Response (MDR) (12th), Extended Detection and Response (XDR) (19th)
 

Mindshare comparison

As of January 2026, in the Email Security category, the mindshare of Fortinet FortiMail is 3.5%, down from 5.5% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Fortinet FortiMail3.5%
Trend Micro Worry-Free Services Suites0.3%
Other96.2%
Email Security
 

Featured Reviews

Abhimanyu Das - PeerSpot reviewer
Senior Associate at a tech vendor with 10,001+ employees
Targeted email filtering has reduced spam and phishing and now saves significant investigation time
The best features of Fortinet FortiMail include its techniques and tactics, which are highly effective compared to other solutions such as Microsoft 365. Although Fortinet FortiMail may not be as advanced in some aspects, it is well recognized for its strong performance in handling spam and phishing. It performs thorough mail scanning and also offers a sandboxing feature that enhances protection. Fortinet FortiMail has had a positive impact on my organization by significantly reducing unwanted email activities such as spam and phishing. It provides accurate detection and generates results that often exceed what can be achieved through manual analysis. Since deploying Fortinet FortiMail, I have observed a reduction in investigation time by at least 20 to 30 percent.
Mohammed Zain - PeerSpot reviewer
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
14%
Comms Service Provider
11%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise22
Large Enterprise15
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

What needs improvement with Fortinet FortiMail?
In my opinion, points for improvement for Fortinet FortiMail include sometimes the speed and fine-tuning the false positive problems, especially with the signed PDF attachments and the whitelist an...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even tho...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six components, including Cloud App Security, Trend Email Security Advanced, and Worry-F...
 

Also Known As

FortiMail
No data available
 

Overview

 

Sample Customers

Magromer Cueros y Pieles S.A.
Information Not Available
Find out what your peers are saying about Fortinet FortiMail vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.