We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts. The solution positively affected our mass notification capabilities; we customized our notifications using templates to look a little nicer when sending emails. We can also customize user permissions using the roles feature, which is very nice.
