Everbridge Mass Notification Reviews

Our organization has seen benefits from the reporting tools that come with Everbridge. As a company, Everbridge has different applications that you can pay for, and we don't have all of them. It's possible that some of those might provide even more reporting. But the reporting we have is very intuitive and provides good insight into the results when we send out a mass notification: Who is responding? How long is it taking? When do they receive the messages and through which medium? Are they replying through text messages? Are they replying through a website? That's a lot of information that helps us know how our audiences are responding.

We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them. If you have a hurricane on the coast, you can chart its path on the map using the weather overlay tool. Then, you can select the impacted teammates on the screen. From there, you can create a notification that targets those specific teammates. It's critical to ensure your notifications are tailored to those affected by a particular event. You don't want to send it to everybody in the state or at one location. The notifications should be restricted to those who are impacted. The templates are also helpful. If you've got a scenario where you need to communicate quickly, you can create a new notification and type what you want to send out to the impacted individuals. It's better to think about that before an event takes place. That's where templates come in. You can save templates in a list and customize those as needed. There are always variables. Some variables change in every situation. The tool asks a few quick questions, and you can quickly draft a notification based on what's already pre-built within the product. You don't need to scramble to type out a lengthy message and accidentally write something that might expose you to legal liability. We want to ensure each message has been thought out and approved by management instead of doing it in the heat of the moment. We can ingest data from our HR system into Everbridge, like employees' names, departments, and contact information. For example, we can send notifications based on job titles and pay statuses. We might need to send messages to all non-salaried positions, supervisors, etc. If we collect that data on our side, we can send it to Everbridge, allowing us to tailor the notification based on essential demographic information or additional values in those data fields. For instance, I can send a message targeted to everyone in Nashville who is a manager and has a specific job title.

My situation might not be common, but there are 17 organizations within our system, and upper management wants to know about all notifications at every level. Right now, I have to manually enter the notifications, and there is no copy function across organizations. It would be immensely helpful if I could take a contact record, save it to the clipboard, and duplicate it across other organizations within my system. I've had to create a template and upload that to 17 organizations. I have to duplicate that in a spreadsheet, with multiple rows for each organization, and upload that file. That's how I'm populating it rather than manually typing in every record in every organization for the president and all their contact information. There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they use in a large-scale environment like I am.