We performed a comparison between Espressive Barista and LivePerson based on real PeerSpot user reviews.
Find out in this report how the two AI-Powered Chatbots solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is available to support us instantly as required."
"Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage"
"When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked."
"The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with."
"With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed."
"Its ability to recognize phrases has gotten smarter over time."
"The most valuable feature is its scalability."
"We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"Espressive Barista's natural language processing and conventional AI still have room for improvement."
"I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place."
"Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost."
"What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for."
"I would like to see the continued expansion of all of the automation capabilities."
"The reports provided by the solution are not customizable."
"My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities."
"Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
Espressive Barista is ranked 2nd in AI-Powered Chatbots with 9 reviews while LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews. Espressive Barista is rated 8.8, while LivePerson is rated 7.6. The top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". On the other hand, the top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot, SimpleWorks Enterprise Chatbot and Aisera AI Customer Service, whereas LivePerson is most compared with ServiceNow Virtual Agent, NICE CXone, Kore.ai and Amelia. See our Espressive Barista vs. LivePerson report.
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