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Kore.ai vs LivePerson comparison

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Kore.ai Logo

Kore.ai

699 views|601 comparisons
LivePerson Logo

LivePerson

Read 3 LivePerson reviews
313 views|224 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Kore.ai and LivePerson based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Espressive, Moveworks and others in AI-Powered Chatbots.
Featured Review
Use Kore.ai ?
Uras Koç
Along with functionalities like chat and web messaging, the tool also offers a great UI and good technical support
As a customer service agent, I used to love the templates in LivePerson. I work for a company that is a vendor that provides streaming services.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

    • More LivePerson Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about LivePerson ?
    Top Answer:LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
    Read all 3 answers   →
    What is your experience regarding pricing and costs for LivePerson ?
    Top Answer:I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is… more »
    What needs improvement with LivePerson ?
    Top Answer:During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now… more »
    Read all 3 answers   →
    Ranking
    6th
    out of 41 in AI-Powered Chatbots
    Views
    699
    Comparisons
    601
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 41 in AI-Powered Chatbots
    Views
    313
    Comparisons
    224
    Reviews
    3
    Average Words per Review
    827
    Rating
    7.7
    Comparisons
    Amelia logo
    Amelia vs. Kore.ai
    Compared 32% of the time.
    ServiceNow Virtual Agent logo
    ServiceNow Virtual Agent vs. Kore.ai
    Compared 26% of the time.
    NICE CXone logo
    NICE CXone vs. Kore.ai
    Compared 9% of the time.
    Parloa logo
    Parloa vs. Kore.ai
    Compared 8% of the time.
    Ada logo
    Ada vs. Kore.ai
    Compared 6% of the time.
    More Kore.ai Competitors   →
    NICE CXone logo
    NICE CXone vs. LivePerson
    Compared 22% of the time.
    Amelia logo
    Amelia vs. LivePerson
    Compared 20% of the time.
    More LivePerson Competitors   →
    Also Known As
    LiveEngage
    Learn More
    Kore.ai
    LivePerson
    Overview

    Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and employee work simpler and more efficient. Gartner has identified Kore.ai as a ‘Cool Vendor in Social Software and Collaboration’ for 2016.

    LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
    Sample Customers
    Leading banks & Enterprise Companies
    Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Manufacturing Company10%
    Computer Software Company9%
    Outsourcing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company13%
    Manufacturing Company12%
    Insurance Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise11%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%
    Buyer's Guide
    Espressive Barista vs. LivePerson
    March 2024
    Free Report: Espressive Barista vs. LivePerson
    Find out what your peers are saying about Espressive Barista vs. LivePerson and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,578 professionals have used our research since 2012.

    Kore.ai is ranked 6th in AI-Powered Chatbots while LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews. Kore.ai is rated 0.0, while LivePerson is rated 7.6. On the other hand, the top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". Kore.ai is most compared with Amelia, ServiceNow Virtual Agent, NICE CXone, Parloa and Ada, whereas LivePerson is most compared with ServiceNow Virtual Agent, NICE CXone and Amelia.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.