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Aisera AI Customer Service vs Espressive Barista comparison

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Aisera Logo

Aisera AI Customer Service

104 views|76 comparisons
Espressive Logo

Espressive Barista

Read 9 Espressive Barista reviews
208 views|51 comparisons
87% willing to recommend
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Aisera AI Customer Service and Espressive Barista based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,924 professionals have used our research since 2012.
Featured Review
Use Aisera AI Customer Service?
Jim Lobao
Has helped enhance our support ability, reduced our resolution time, and reduced our service desk costs
Espressive Barista has been extremely helpful in handling common questions that are widely known and can be readily found online, such as... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The price for the licensing is fair."
  • "It is expensive. It's not a cheap thing."
  • "The solution is affordable."
  • "The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
  • "User-based licensing has been working well for us, and we believe we are deriving significant value from it."

    • More Espressive Barista Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Espressive?
    Top Answer:The most valuable feature is its scalability.
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Espressive?
    Top Answer:Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant… more »
    Read all 7 answers   →
    What needs improvement with Espressive?
    Top Answer:Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human… more »
    Read all 9 answers   →
    Ranking
    43rd
    out of 59 in Help Desk Software
    Views
    104
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 59 in Help Desk Software
    Views
    208
    Comparisons
    51
    Reviews
    8
    Average Words per Review
    1,844
    Rating
    8.8
    Comparisons
    Learn More
    Aisera
    Espressive
    Overview

    End-to-End Enterprise Service Automation

    More and more organizations are successfully turning to AI to solve business challenges and create value. Now, Aisera is automating the resolution of service issues to deliver a scalable, personalized, proactive and secure AI Service Experience across enterprise domains. The world’s first AI Service Management (AISM) solution transforms service-oriented groups like IT, HR, facilities, sales, customer service, and operations. Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.

    Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.
    Sample Customers
    8x8, Mcafee, Autodesk
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Healthcare Company22%
    Financial Services Firm20%
    Computer Software Company10%
    Real Estate/Law Firm7%
    REVIEWERS
    Manufacturing Company43%
    Computer Software Company29%
    Energy/Utilities Company14%
    Recreational Facilities/Services Company14%
    VISITORS READING REVIEWS
    Computer Software Company54%
    Manufacturing Company6%
    Healthcare Company4%
    Financial Services Firm4%
    Company Size
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise8%
    Large Enterprise80%
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business49%
    Midsize Enterprise9%
    Large Enterprise42%
    Buyer's Guide
    Help Desk Software
    April 2024
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    768,924 professionals have used our research since 2012.

    Aisera AI Customer Service is ranked 43rd in Help Desk Software while Espressive Barista is ranked 12th in Help Desk Software with 9 reviews. Aisera AI Customer Service is rated 0.0, while Espressive Barista is rated 8.8. On the other hand, the top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". Aisera AI Customer Service is most compared with ServiceNow Virtual Agent and Moveworks, whereas Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot, SimpleWorks Enterprise Chatbot and Amelia.

    See our list of best Help Desk Software vendors and best AI-Powered Chatbots vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.