IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees
Apr 29, 2022
With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed.
Manager at a manufacturing company with 51-200 employees
Jun 12, 2023
We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need.
System Administrator at a manufacturing company with 51-200 employees
Dec 22, 2022
When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked.
Help Desk Manager at a manufacturing company with 5,001-10,000 employees
Apr 28, 2022
My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities.
IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees
Apr 29, 2022
Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics.
Manager at a manufacturing company with 51-200 employees
Jun 12, 2023
What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for.
Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost.
