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Eptica WCS Suite vs Vtiger CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Eptica WCS Suite
Ranking in CRM
49th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Vtiger CRM
Ranking in CRM
31st
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
Help Desk Software (45th), Sales Force Automation (15th)
 

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Eptica WCS Suite is 0.7%, up from 0.2% compared to the previous year. The mindshare of Vtiger CRM is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Vtiger CRM1.3%
Eptica WCS Suite0.7%
Other98.0%
CRM
 

Featured Reviews

Use Eptica WCS Suite?
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Valdi Venter - PeerSpot reviewer
Owner | Director of Operations at Expert Technology Solutions
A modular, easy-to-use solution that needs to improve support and include automation
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.
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Comparison Review

it_user9726 - PeerSpot reviewer
Architect at a tech services company with 1,001-5,000 employees
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
No data available
Retailer
25%
Computer Software Company
9%
Comms Service Provider
6%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

WCS Suite
Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk
 

Overview

 

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: January 2026.
881,384 professionals have used our research since 2012.