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Salesforce Sales Cloud vs eGain Solve comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between eGain Solve and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce Sales Cloud vs. eGain Solve report (Updated: September 2022).
633,952 professionals have used our research since 2012.
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Top Answer:I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch.
    Top Answer:I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud… more »
    Top Answer:We use this solution for opportunity and account management, contact management, quoting, marketing and for registration of events.
    Ranking
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    1st
    out of 70 in CRM
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    Rating
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    Comparisons
    Also Known As
    Sales Cloud, SFDC, Salesforce
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    Salesforce
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    Overview
    eGain Communications Corporation provides cloud (or hosting) and on-site customer interaction software for sales and service. Products and Services eGain 10 Suite eGain 10 helps businesses engage, acquire, and serve customers through multiple interaction channels. It offers applications built on a one-of-a-kind customer interaction hub platform that provides 360-degree customer context and actionable knowledge to enhance every customer interaction. eGain 10 consists of: eGain Interactive Sales Suite to transform B2C Websites into interactive shopping destinations. eGain Service Suite to transform traditional call centers into knowledge-powered multichannel customer interaction hubs. eGain CIH, a multichannel customer interaction hub (CIH) platform that provides centralized business rules, interactions, knowledge, workflow, analytics, administration, and integrations to all applications. eGain Adapters for integrating with call center, business, content, and email systems. A special edition of eGain 10, eGain 10 for Cisco Unified CCX, provides a pre-integrated, multichannel interaction solution for use with Cisco Unified Contact Center Express. eGain 10 includes the following applications for Web, social and contact center interactions: Web Customer Interaction Applications eGain Offers helps businesses engage visitors on the company Website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor needs and proactively serves a personalized offer. It leapfrogs existing proactive chat point_ solutions by providing coupons, promotions, surveys, personalized content and contextual help in the form of FAQ, chatbot, chat, click to call, and cobrowse options. eGain Chatbot enables businesses to offer text and speech chat interactions with one or more virtual assistants (chatbots). Multilingual, emotionally and culturally intelligent, the eGain Chatbot is capable of understanding natural language. It can be deployed on Websites and mobile devices and supports integration with assisted chat channels. eGain Cobrowse enables phone and chat reps to show customers around the Website, help locate information, and hand-hold_ them during complex, anxiety-ridden tasks, such as completing forms or checking out shopping carts. Access to Web page views and actions is controlled through user roles and business rules. eGain Chat enables Website visitors to conduct text and video chats with agents. It gives representatives a set of tools for serving customers in real- time. eGain Chat supports two-way, follow me_ Web browsing so that agents and customers can lead each other to specific Web pages for faster issue resolution. eGaccording to the customer_s convenience or be established in real-time. eGain SelfService is a solution supporting a set of self-service access options in the industrydynamic FAQs, topic-based browsing, natural language search, guided help, virtual assistant technology, and case tracking. eGain SelfService offers a combination of multi-access self-service capabilities built on a collaborative knowledge management framework within eGain OpenCIH Platform. The modules of this application are: eGain Portals enables organizations to provide distinctive, productive, and brand-aligned self-service experiences. Powered by eGain Multisearch knowledge access technology, it brings together the power of a set of knowledge access methods, federated search, process intelligence, multilingual capabilities, and look and feelall behind a single search boxfor distinctive, on-target self-service. eGain Guided Help gives customers interactive access to the company_s knowledge base, allowing them to find answers and troubleshoot problems by themselves at their convenience. It uses search and reasoning technology, coupled with natural language and linguistic processing to search, suggest additional questions, and recommend solutions. eGain MessageCenter enables messaging between a business and its customers. eGain MessageCenter is a Web-based portal for customers to read confidential messages, including attachments. eGain Widgets enable contextual access to knowledge and account information through mobile devices and Web pages. eGain Survey helps contact centers, ecommerce sites, and customer portals connect with their customers in an immediate way by eliciting feedback at various points of contact. Social Customer Interaction Applications eGain Social is an application for social customer service knowledge harvesting and single-sourced social publishing, and reputation management. It enables businesses to monitor social networks, such as Facebook, Twitter, and blogs for customer queries, analyze their content, analyze search results for sentiment, route them intelligently, and post responses privately or back to the social cloud in media appropriate format. eGain Community enables the creation and management of online communities or forums, community knowledge harvesting, and single-sourced publishing. Contact Center Applications eGain Mail is an application for processing inbound customer emails and providing email customer response. Its features, such as messaging, lifecycle audits, and real-time archival provide customers a management platform for their enterprises. eGain Mail allows companies to deliver service through process automation, optimized user interface, and reports. Additional modules are as follows: eGain SecureMail for authenticated Web-based access to confidential emails. It is used in financial services sector and other regulated industries. eGain EncryptedMail for encrypted email payload delivered to the customer_s mailbox (push), complementing eGain SecureMail (invitation to secure Website to share payload). eGain Fax and eGain SMS to enable timely responses to faxes (and postal mail) and SMS with the same infrastructure that is used to handle emails. Optical Character Recognition (OCR) technology is used to process faxes and postal mail. eGain CallTrack is a flexible phone call logging system. Together with eGain KnowledgeAgent, it provides an integrated application for phone call logging, tracking, and resolution, as well as follow-on task management for service fulfillment. eGain KnowledgeAgent empowers contact center agents with knowledge management and is designed to make all agents as productive and capable as the enterprise_s agent. eGain KnowledgeAgent uses patented search and reasoning technology coupled with natural language and advanced linguistic processing to search, suggest additional questions, and recommend solutions. eGain Multisearch enables simple search-based access to various types of federated content and guided help. eGain IVR enables phone self-service experiences by adding human-like intelligence to interactive voice response, or IVR and unifying it with other interaction channels, including Web self-service. eGain Notify is an easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide customer service by sending alerts to customers via multiple interaction channels, such as email, phone, and SMS. eGain SME is an enterprise collaboration tool that allows subject matter experts (SMEs), to participate in the process of resolving customer queries. Flexible Deployment Options eGain customers can choose from multiple options: on-site, cloud, managed, and solution as a service. They can choose a hybrid model or switch from one deployment type to another. Consulting and Education The company_s professional services organization provides consulting and education services. Consulting Services: The company_s consulti

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Offer
    Learn more about eGain Solve
    Learn more about Salesforce Sales Cloud
    Sample Customers
    Bell Aliant, Barclays PLC, NETRADA, Replacements, Rust-Oleum, Scottish and Southern Energy Plc, Southern Water, Virgin Mobile, Vodafone Portugal, Yorkshire Water
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm11%
    Government10%
    Healthcare Company8%
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm7%
    Comms Service Provider7%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider11%
    Financial Services Firm7%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise8%
    Large Enterprise69%
    REVIEWERS
    Small Business48%
    Midsize Enterprise21%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise12%
    Large Enterprise66%
    Buyer's Guide
    CRM Customer Engagement Centers
    September 2022
    Find out what your peers are saying about Microsoft, Oracle, Pega and others in CRM Customer Engagement Centers. Updated: September 2022.
    633,952 professionals have used our research since 2012.

    eGain Solve is ranked 9th in CRM Customer Engagement Centers while Salesforce Sales Cloud is ranked 1st in CRM with 50 reviews. eGain Solve is rated 0.0, while Salesforce Sales Cloud is rated 8.2. On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". eGain Solve is most compared with Microsoft Dynamics CRM and Genesys Cloud, whereas Salesforce Sales Cloud is most compared with Oracle E-Business Suite, SAP ERP, Camunda Platform, Siebel CRM and Microsoft Dynamics CRM.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.