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DX Spectrum vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Organizations experienced significant ROI with DX Spectrum, noting enhanced automation, cost savings, efficiency, and effective integration despite high costs.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
7.1
Customer service excels with high ratings, but technical support varies; Broadcom acquisition raised concerns over response times.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Broadcom technical support is very good.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
8.1
DX Spectrum is highly adaptable and scalable, effectively supporting growth in diverse environments from small businesses to large corporations.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.3
DX Spectrum is praised for its stability and reliability, with minor issues usually due to incorrect configurations or updates.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

DX Spectrum users seek a modern interface, enhanced integration, simplified processes, better analytics, and improved support for device certification.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Currently, they appear as pop-up messages, but I would prefer having alarm messages shown as a scrolling bar at the taskbar for easier visibility.
The event management should have more deduplication and alert correlation and check the bidirectional communication with ServiceNow.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

DX Spectrum's pricing favors large enterprises, offering flexible but complex licensing, with high costs impacting smaller businesses.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
The price of DX Spectrum is not competitive when compared to other solutions, such as SolarWinds.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

DX Spectrum offers comprehensive network monitoring, fault management, scalability, and seamless integration, ideal for managing extensive IT infrastructures.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
The interface has the needed configuration for visualization, and it's effective in providing a complete diagram of network links and connections across various stations globally.
DX Spectrum uses an SNMP Trap to accept all the details, especially for device monitoring of faulty devices, allowing me to use Spectrum effectively.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

DX Spectrum
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
117
Ranking in other categories
Network Management Applications (7th), Network Monitoring Software (20th), IT Infrastructure Monitoring (22nd), Network Troubleshooting (6th), DX NetOps (1st)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. DX Spectrum is designed for DX NetOps and holds a mindshare of 33.3%, down 36.2% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.9% mindshare, up 1.8% since last year.
DX NetOps
IT Alerting and Incident Management
 

Featured Reviews

DickBaker - PeerSpot reviewer
An all-inclusive monitoring solution that adapts to emerging technologies
The product helps to correlate events.  The solution's most valuable features are its integration with Broadcom tools and scalability. DX Spectrum needs better documentation on its complex features.  I have been using the product since 2005.  I rate DX Spectrum's stability an eight point five…
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Use our free recommendation engine to learn which DX NetOps solutions are best for your needs.
859,957 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Financial Services Firm
20%
Computer Software Company
12%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about DX Spectrum?
The solution's most valuable features are its integration with Broadcom tools and scalability.
What is your experience regarding pricing and costs for DX Spectrum?
The price of DX Spectrum is not competitive when compared to other solutions, such as SolarWinds. The high price has caused us to lose many deals.
What needs improvement with DX Spectrum?
I would like to see improvements in making the interface more user-friendly. Many people find it not simple to use. One of the common customer complaints is about the alarm notifications. Currently...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Also Known As

CA Spectrum
No data available
 

Overview

 

Sample Customers

National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about DX Spectrum vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
859,957 professionals have used our research since 2012.