We performed a comparison between DX Spectrum and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two DX NetOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"The Global Collections are what I found to be most valuable. With the Global Collections, you're able to organize and categorize devices into "folders," or functional groups and categories, so that it doesn't matter which SpectroSERVER those devices are on."
"What I like best is the configuration management functionality."
"It does correlation so instead of producing 20 alarms if a site goes down, it only creates one."
"The granular access control that it provided so that you could only see devices that were related to what you were working on was great. I couldn't see the entire inventory of devices. I could only see the ones that were related to my work. It has got a very granular access control component."
"Spectrum is great for root cause analysis. It has excellent correlation event management. Spectrum's stability and scalability are also amazing."
"We can plan changes and replacement of end-of-life products in our environment very well because it's very accurate."
"It is easy to navigate."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The glass tables are very helpful."
"The solution is easy to scale."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"Alerts and episodes are valuable to me."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Customers have noted the solution helps streamline incident management."
"We have a lot of teams using Splunk and they would be blind without it."
"I would like to see them eliminate the Java console. The user interface for this is a Java applet that runs on your desktop, and it is very problematic for us."
"It needs better integration with other CA products."
"It doesn’t give you performance metrics: You need CA eHealth for this."
"I would like to see CA move Spectrum, Performance Manager, and some of their other tools moved to a SaaS based model. You see a lot of other manufacturers which are moving toward SaaS based models."
"Event correlation only works on one server, rather than on all of the servers in the same cluster environment."
"OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc."
"The CA Technologies sales team destroyed their relationship with our business units."
"I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Splunk ITSI consumes a lot of CPU resources."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The problem becomes the price, as Splunk is an expensive product."
"We also faced challenges relating to UI development."
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DX Spectrum is ranked 1st in DX NetOps with 115 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews. DX Spectrum is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and IBM SevOne Network Performance Management (NPM), whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our DX Spectrum vs. Splunk ITSI (IT Service Intelligence) report.
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