DX Spectrum vs Splunk IT Service Intelligence (ITSI) comparison

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Executive Summary

We performed a comparison between DX Spectrum and Splunk IT Service Intelligence (ITSI) based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed DX Spectrum vs. Splunk IT Service Intelligence (ITSI) Report (Updated: November 2022).
653,522 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The presentation layer is pretty simple and straightforward.""Spectrum is great for root cause analysis. It has excellent correlation event management. Spectrum's stability and scalability are also amazing.""Scalable and stable network monitoring tool with a simple setup.""The Global Collections are what I found to be most valuable. With the Global Collections, you're able to organize and categorize devices into "folders," or functional groups and categories, so that it doesn't matter which SpectroSERVER those devices are on.""The containerization of different objects was very helpful in building an org structure. Being able to separately manage your MSP clients with separate visibility was also helpful.""The capability of handling and monitoring with SNMP and working with the SNMP traps is much better than other products.""The most valuable feature is the event correlation mechanism.""The most valuable features have been the interface and the ability to do equipment management."

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"It's scalable and expands well.""The observability is great and valuable.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""The flexibility to develop and consolidate many solutions into one platform is great.""ITSI's most valuable feature is that it's easy to integrate DLP."

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Cons
"DX Spectrum is stable. However, now and then there are some issues, but overall it is good.""It takes some time to learn how to use this solution.""DX Spectrum could be improved by them getting rid of the Java console. It would also be better with Turkish language support.""Integration with some other tools, and integration with some Network Packet Broker, need some improvement.""It doesn't really allow for multi-tenancy. If you're an ISP or an MSP and you want to use this tool to provide these types of fault management services to your customers, you would need a separate SpectroSERVER for each customer...""Technical support for this product is not so good. It needs improvement.""Its visualization can be improved. It doesn't have a very advanced GUI. It is very basic and simple, but it does work.""It's not a great performance management tool. Its reporting capabilities are not very good at all."

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"It would be good if an interface was included in the next release.""We'd like them to show more inputs on the dashboard.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""The cost of the license could be lower.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

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Pricing and Cost Advice
  • "The price is very high."
  • "The price of the solution is reasonable."
  • "Currently, a perpetual license but some services are moving to a subscription"
  • "The price is good enough to expect an ideal solution. It's expensive."
  • "Since the acquisition by Broadcom, we have not had such a good experience with licensing and pricing. Since they were bought by Broadcom, every sales contract is getting complicated. It's very complicated, and it's much more expensive than before. It's not a good pricing strategy from Broadcom."
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    Questions from the Community
    Top Answer:The presentation layer is pretty simple and straightforward.
    Top Answer:The price is very high. It makes it very difficult with respect to the business because, with any other product, we have to look at a lower-cost licensing model. It would have to be much lower than… more »
    Top Answer:The visual is good but it's a little archaic. I think it's the way it's compiled, because I've been struggling recently with deploying it in different departments. The software still uses a 32 bit… more »
    Top Answer:The flexibility to develop and consolidate many solutions into one platform is great.
    Top Answer:I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
    Top Answer:Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could… more »
    Ranking
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    5,648
    Comparisons
    3,642
    Reviews
    13
    Average Words per Review
    430
    Rating
    8.3
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    3,396
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    2,449
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    4
    Average Words per Review
    275
    Rating
    8.7
    Comparisons
    Also Known As
    CA Spectrum
    Learn More
    Overview

    DX Spectrum is a complete event and fault management system for network operations teams. The tool provides powerful capabilities for managing your dynamic, complex IT infrastructure, which includes physical, virtual, and cloud environments.The technology allows you to manage and optimize the infrastructure and the professional services that operate on top of it. DX Spectrum is a unified platform that helps your company enhance network service levels while lowering monitoring costs.

    DX Spectrum has intelligent event correlation and root-cause analysis capabilities. It can pinpoint the precise components that are causing issues with availability and network settings. Reports and dashboards can be customized with role-based views. Change management solutions can also be used by teams to govern, track, and remediate changes across network devices.

    DX Spectrum can identify multi-technology and multi-vendor stacks, as well as new software-defined networks (SDNs). It supports Multicast, MPLS, VPN, and VRF, among other routing protocols and technologies.

    DX Spectrum Features

    DX Spectrum has many valuable key features. Some of the most useful ones include:

    • Service management: DX Spectrum assists personnel in discovering, modeling, visualizing, monitoring, and managing the links between infrastructure and the business services it supports.
    • Fault detection: DX Spectrum offers unique solutions that automate device discovery and root cause analysis, allowing for faster issue detection and resolution.
    • Change management capabilities: DX Spectrum gives administrators the visibility and control they need to prevent erroneous modifications from causing network performance problems and outages.
    • Comprehensive visibility: With DX Spectrum, managers can receive comprehensive insight across physical, virtualized, and cloud environments, as well as a variety of technologies, platforms, and suppliers.
    • Customization: DX Spectrum provides administrators, users, and customers with pre-packaged, easily configurable dashboards and reports that may be adjusted to their individual needs. For maximum performance and visibility, it is intimately connected with other solutions within the DX Service Assurance and DX Service Management systems.

    DX Spectrum Benefits

    There are many benefits to implementing DX Spectrum. Some of the biggest advantages the solution offers include:

    • Reduce symptomatic alarms and hasten resolution with DX Spectrum’s root-cause analysis and robust event correlation. Automatically map the relationships between your network infrastructure to find the source of service issues for faster resolution. Whether it's a network configuration or availability issue, our network fault management system pinpoints the exact component responsible for the issue.
    • DX Spectrum supports network access from wireless wearables, mobile phones, tablets, and laptops. Provide network operators with the tools they need to manage their wireless networks, decrease outages, and make them as stable as their wired networks. For wired and wireless networks, DX Spectrum offers a unified view.
    • Fault and event management can be integrated across the Agile Ops, Network Operations, and Analytics portfolios. Fault, inventory, and topology knowledge are combined with performance, application, and log monitoring and a unified view across a full-stack NetOps solution. Additional connections include business service and service desk management.

    Reviews from Real Users

    DX Spectrum stands out among its competitors for a number of reasons. Two major ones are its robust root cause analysis and its event correlation tool. PeerSpot users take note of the advantages of these features in their reviews:

    Umair A., Enterprise Solutions & Services Head at Duroob Technologies, writes of the product, “It covers networks very well. It has all the capabilities that you're looking for when it comes to monitoring. Spectrum is great for root cause analysis. It has excellent correlation event management. Spectrum's stability and scalability are also amazing. If you have a CA Service Desk, then it can be integrated so that if you have open tickets they can be closed automatically.”

    Itarchit, an IT Architect at a comms service provider, notes, “The most valuable feature is the event correlation mechanism. I also like the product's multi-customer approach.” He adds, “We haven't seen a better product. Overall, I am happy with this solution. Based on the current market, I would rate DX Spectrum a nine out of ten.”

    Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

    Offer
    Learn more about DX Spectrum
    Learn more about Splunk IT Service Intelligence (ITSI)
    Sample Customers
    National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm15%
    Comms Service Provider14%
    Healthcare Company14%
    Insurance Company10%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Government11%
    Financial Services Firm11%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company17%
    Government10%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business15%
    Midsize Enterprise15%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise10%
    Large Enterprise71%
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise9%
    Large Enterprise79%
    Buyer's Guide
    DX Spectrum vs. Splunk IT Service Intelligence (ITSI)
    November 2022
    Find out what your peers are saying about DX Spectrum vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    DX Spectrum is ranked 11th in IT Infrastructure Monitoring with 13 reviews while Splunk IT Service Intelligence (ITSI) is ranked 36th in IT Infrastructure Monitoring with 5 reviews. DX Spectrum is rated 8.4, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of DX Spectrum writes "Makes it easier to understand root cause and troubleshoot". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Stable with good customization potential and easily scalable". DX Spectrum is most compared with DX NetOps, SolarWinds NPM, Zabbix, DX Performance Management and IBM Tivoli NetCool, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, AppDynamics, ServiceNow IT Operations Management, Splunk and Elastic Observability. See our DX Spectrum vs. Splunk IT Service Intelligence (ITSI) report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.