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DX Spectrum vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
DX Spectrum offers significant ROI and value through cost savings, automation, improved accuracy, and long-term process efficiency.
Sentiment score
6.5
Splunk ITSI users see up to 60% savings, enjoying quicker monitoring, data insights, and enhanced efficiency in various environments.
We estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively.
SIEM Splunk Engineer/Architect at Cepheid
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
Technology And Digitization Lead at JLL
It has saved me a lot of money and a lot of time.
IT Associate at Accenture
 

Customer Service

Sentiment score
7.1
DX Spectrum's customer service ratings vary, with praise for expertise but criticism for response time and inconsistent support.
Sentiment score
6.6
Splunk ITSI customer service is effective but varies due to inconsistent support times and challenges with outsourced assistance.
Broadcom technical support is very good.
Senior Program Manager at Tata Consultancy Services
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
Senior Consultant at a consultancy with 10,001+ employees
I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy tool.
Splunk Developer ( Training & Enablement) at DXC Technology
 

Scalability Issues

Sentiment score
8.0
DX Spectrum is praised for scalability, handling large networks, easy server addition, and supporting numerous devices efficiently.
Sentiment score
7.6
Splunk ITSI is scalable, efficiently managing large datasets, integrating with clouds, despite potential licensing and resource costs.
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Senior Consultant at a consultancy with 10,001+ employees
Splunk ITSI (IT Service Intelligence) scalability allows us to predict analytics such as service degradation and perform root cause analysis through metrics, logs, and traces.
Sr. Technical Manager at Vodafone
 

Stability Issues

Sentiment score
7.2
DX Spectrum is stable with minimal downtime, quick bug fixes, enhanced performance, and valued for its long-standing market presence.
Sentiment score
7.7
Splunk ITSI offers reliable performance with minor setup issues, and optimal hardware configurations enhance its stability across environments.
We found the process of DX Spectrum down from time to time, and we need to interfere manually to restart.
Network Engineer at a educational organization with 1,001-5,000 employees
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Senior Consultant at a consultancy with 10,001+ employees
I would rate the stability of Splunk ITSI (IT Service Intelligence) as a perfect ten; it is an extremely stable tool.
Splunk Developer ( Training & Enablement) at DXC Technology
 

Room For Improvement

DX Spectrum needs simpler documentation, modern interface, improved user-friendliness, and better integration with third-party tools and HTML5.
Users find Splunk ITSI costly and complex, with needed improvements in UI, integration, scalability, support, and ease of use.
Currently, they appear as pop-up messages, but I would prefer having alarm messages shown as a scrolling bar at the taskbar for easier visibility.
Solution Architect at SA Consulting
The event management should have more deduplication and alert correlation and check the bidirectional communication with ServiceNow.
Senior Program Manager at Tata Consultancy Services
If we want to make others changes without paying for customization, we need to learn it deeply by ourselves.
Network Engineer at a educational organization with 1,001-5,000 employees
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
On-cloud upgrades are easy, but on-premises upgrades are very painful.
Technology And Digitization Lead at JLL
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

DX Spectrum's pricing is high, more suitable for large enterprises, with robust features justifying the cost despite concerns.
Splunk ITSI's data ingestion-based licensing can be costly, but offers value for extensive needs; pricing negotiations are possible.
The price of DX Spectrum is not competitive when compared to other solutions, such as SolarWinds.
Solution Architect at SA Consulting
The price is very, very high.
Network Engineer at a educational organization with 1,001-5,000 employees
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
I believe the pricing is based on daily volume ingestion.
Senior Consultant at a consultancy with 10,001+ employees
The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.
Works at a tech services company with 1,001-5,000 employees
 

Valuable Features

DX Spectrum offers scalable monitoring, robust fault management, user-friendly interface, and seamless integration with CA Service Desk.
Splunk ITSI excels in alert correlation, customized dashboards, predictive analytics, and integration, boosting operational efficiency and observability.
The interface has the needed configuration for visualization, and it's effective in providing a complete diagram of network links and connections across various stations globally.
Solution Architect at SA Consulting
DX Spectrum uses an SNMP Trap to accept all the details, especially for device monitoring of faulty devices, allowing me to use Spectrum effectively.
Senior Program Manager at Tata Consultancy Services
We do not know everything about how to build the dashboard, but for what the management requires, it is very simple.
Network Engineer at a educational organization with 1,001-5,000 employees
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
Senior Consultant at a consultancy with 10,001+ employees
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
Technology And Digitization Lead at JLL
 

Categories and Ranking

DX Spectrum
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Network Management Applications (11th), Network Monitoring Software (30th), IT Infrastructure Monitoring (29th), Network Troubleshooting (8th), DX NetOps (1st)
Splunk ITSI (IT Service Int...
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
59
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (3rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. DX Spectrum is designed for DX NetOps and holds a mindshare of 24.3%, down 32.5% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 1.9% mindshare, down 4.1% since last year.
DX NetOps Mindshare Distribution
ProductMindshare (%)
DX Spectrum24.3%
AppNeta by Broadcom34.7%
DX Performance Management27.1%
Other13.900000000000006%
DX NetOps
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)1.9%
PagerDuty Operations Cloud13.1%
Opsgenie9.1%
Other75.9%
IT Alerting and Incident Management
 

Featured Reviews

PinchasAlbalya - PeerSpot reviewer
Network Engineer at a educational organization with 1,001-5,000 employees
Monitoring has become centralized and management now sees real‑time health of key network assets
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we took an external vendor to install and make the customization. If we want to make others changes without paying for customization, we need to learn it deeply by ourselves. The tutorials are very complicated. They could work on that area. The tutorial part could be more simplified. I know there are many explanations, and you can get help or documents in one click on the current page in the product, but it is not very clear. If you want to do something new that you did not see from the vendor in the installation, it is not very simple. The documents are good for people that know how to operate the product well, but for new users, it is not simple.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
8%
Comms Service Provider
7%
Marketing Services Firm
6%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise19
Large Enterprise90
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise10
Large Enterprise42
 

Questions from the Community

What is your experience regarding pricing and costs for DX Spectrum?
The price of DX Spectrum is not competitive when compared to other solutions, such as SolarWinds. The high price has caused us to lose many deals.
What needs improvement with DX Spectrum?
I would like to see improvements in making the interface more user-friendly. Many people find it not simple to use. One of the common customer complaints is about the alarm notifications. Currently...
What is your primary use case for DX Spectrum?
I have been involved in implementing DX Spectrum for financial institutions, such as banks, and government services with large networks. My role involves monitoring their infrastructure worldwide t...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) is maintained by our customer, so I am not certain about the pricing. It is a paid product, so you cannot download it directly. It is not publicly available. Y...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we us...
 

Also Known As

CA Spectrum
No data available
 

Overview

 

Sample Customers

National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about DX Spectrum vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
883,546 professionals have used our research since 2012.