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DX Spectrum vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Organizations experienced significant ROI with DX Spectrum, noting enhanced automation, cost savings, efficiency, and effective integration despite high costs.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
7.1
Customer service excels with high ratings, but technical support varies; Broadcom acquisition raised concerns over response times.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Broadcom technical support is very good.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
8.1
DX Spectrum is highly adaptable and scalable, effectively supporting growth in diverse environments from small businesses to large corporations.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.3
DX Spectrum is praised for its stability and reliability, with minor issues usually due to incorrect configurations or updates.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

DX Spectrum users seek a modern interface, enhanced integration, simplified processes, better analytics, and improved support for device certification.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Currently, they appear as pop-up messages, but I would prefer having alarm messages shown as a scrolling bar at the taskbar for easier visibility.
The event management should have more deduplication and alert correlation and check the bidirectional communication with ServiceNow.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

DX Spectrum's pricing favors large enterprises, offering flexible but complex licensing, with high costs impacting smaller businesses.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
The price of DX Spectrum is not competitive when compared to other solutions, such as SolarWinds.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

DX Spectrum offers comprehensive network monitoring, fault management, scalability, and seamless integration, ideal for managing extensive IT infrastructures.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
The interface has the needed configuration for visualization, and it's effective in providing a complete diagram of network links and connections across various stations globally.
DX Spectrum uses an SNMP Trap to accept all the details, especially for device monitoring of faulty devices, allowing me to use Spectrum effectively.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

DX Spectrum
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
117
Ranking in other categories
Network Management Applications (7th), Network Monitoring Software (20th), IT Infrastructure Monitoring (19th), Network Troubleshooting (6th), DX NetOps (1st)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (3rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. DX Spectrum is designed for DX NetOps and holds a mindshare of 34.5%, up 28.3% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.5% mindshare, up 2.4% since last year.
DX NetOps Market Share Distribution
ProductMarket Share (%)
DX Spectrum34.5%
DX Performance Management34.5%
AppNeta by Broadcom22.4%
Other8.599999999999994%
DX NetOps
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.5%
PagerDuty Operations Cloud21.5%
Opsgenie13.0%
Other63.0%
IT Alerting and Incident Management
 

Featured Reviews

DickBaker - PeerSpot reviewer
An all-inclusive monitoring solution that adapts to emerging technologies
The product helps to correlate events.  The solution's most valuable features are its integration with Broadcom tools and scalability. DX Spectrum needs better documentation on its complex features.  I have been using the product since 2005.  I rate DX Spectrum's stability an eight point five…
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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871,408 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
9%
Computer Software Company
8%
Comms Service Provider
7%
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise19
Large Enterprise88
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What do you like most about DX Spectrum?
The solution's most valuable features are its integration with Broadcom tools and scalability.
What is your experience regarding pricing and costs for DX Spectrum?
The price of DX Spectrum is not competitive when compared to other solutions, such as SolarWinds. The high price has caused us to lose many deals.
What needs improvement with DX Spectrum?
I would like to see improvements in making the interface more user-friendly. Many people find it not simple to use. One of the common customer complaints is about the alarm notifications. Currently...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Also Known As

CA Spectrum
No data available
 

Overview

 

Sample Customers

National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about DX Spectrum vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
871,408 professionals have used our research since 2012.