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CylanceOPTICS vs Sangfor Endpoint Secure comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
7th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
108
Ranking in other categories
Endpoint Protection Platform (EPP) (5th), Extended Detection and Response (XDR) (6th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
53rd
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Sangfor Endpoint Secure
Ranking in Endpoint Detection and Response (EDR)
27th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.0% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of Sangfor Endpoint Secure is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.4%
Sangfor Endpoint Secure0.8%
CylanceOPTICS0.6%
Other95.2%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
OA
Coordinator Associate at National Institute of Cardiovascular Diseases
Quick threat response and behavior analysis while enhancing network security
The main use case is usually related to security. It deals with attacks that come day-to-day such as zero-day attacks and APT attacks. Our main task is to secure the network infrastructure in the hospital where I work It facilitates the departments of IT and other departments to procure and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cortex XDR by Palo Alto Networks saves time in various ways, although the user interface is fairly standard."
"Cortex XDR by Palo Alto Networks should be a stable solution."
"Technical support is the best in class, in my opinion, because they have invested heavily in research and development."
"The initial setup isn't too bad."
"Monitoring is most valuable."
"Cortex XDR by Palo Alto Networks's ability to block sophisticated threats in real time is quite good and is on par with SentinelOne's."
"Cortex XDR features advanced threat detection capabilities."
"I have found the solution to be very easy in respect of the integration and configurable."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"They are well-known for their efficacy, which is a huge plus."
"One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions."
"In this domain, Cylance is the newcomer, and it is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"The technical support personnel I interacted with were good."
"CylanceOPTICS is pretty stable."
"Sangfor Endpoint Secure has some good policy certificates."
"The real-time monitoring feature of Sangfor Endpoint Secure is truly real-time, with no delay compared to other solutions."
"The tool's most valuable features are control access, endpoint security, and load balancing of ISPs."
"It has a quick response time, threat intelligence, cybersecurity features, quick report generation, behavior analysis, dynamic detection, and quarantine features."
"The user-friendliness of Sangfor Endpoint Secure is particularly impressive. Even with basic technical knowledge, users can easily navigate the system, make changes, and implement updates."
"We use the product for network protection from any malicious threat."
"The product's initial setup phase was straightforward."
"I like the tool's honeypot feature. Some features include having a honeypot to detect attacks in a certain area. Additionally, there is RDP protection, which means that when we remote into our server or any endpoint, we must enter a password as a second layer of security. It can also integrate with next-generation firewalls."
 

Cons

"It is not a suitable solution if you are looking for a single product with multiple features such as DLP, encryption, rollback, etc."
"They have the worst support, as a company, that I have ever worked with, as they are difficult to get a hold of and keep on the phone. They don't know what they are talking about when you get them on the phone. They don't like to respond to messages when you send them to them. They like to "research problems" for weeks on end, then pass you off to somebody else."
"The solution lags to the real-time scenarios here and there."
"There is a severe gap in functionality between Windows, Linux, and Mac versions. For example all folder restriction settings are Windows only. Traps 5.0+ does not have SAML / LDAP integration."
"Every 30 or 40 days, there's a new version and we need to go and make sure our customer's laptops are upgraded."
"Cortex XDR could improve its sales support team, including better commission structures and referral programs."
"Limited remote connection."
"The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"The reporting is very weak and not very good at all."
"The detection component is something that they have to work on."
"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"The product's initial setup process could be easy."
"One minor issue that somebody mentioned was that they didn't like their management console."
"I face issues while migrating from Kaspersky to Sangfor Endpoint Secure."
"I believe Sangfor Endpoint Secure could improve in terms of its user interface and management capabilities."
"The interface has too many buttons, making it cluttered."
"It is complicated to establish a tunnel due to technical issues in the VPN system."
"Sometimes, the VPN is not secure and doesn't work properly in Sangfor Endpoint Secure."
"When an issue occurs, the response time for first-level support and the time taken for meetings could be improved."
"There are a few areas for improvement. We have encountered licensing issues on occasion, and sometimes updates don't apply properly."
"Sangfor Endpoint Secure should include healing capabilities."
 

Pricing and Cost Advice

"It has a yearly renewal."
"This is an expensive solution."
"We pay about $50,000 USD per year for a bundle that includes Cortex XDR."
"It's the most expensive solution, but features-wise, it's quite strong. It's very good for protection, so the results are very good in the case of protection. I would rate it a two out of ten in terms of pricing."
"Very costly product."
"The price was fine."
"The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help."
"The return on investment is from the user side because we have seen the performance of it increase the delivery time of the product if we are using too many web-based and on-premise applications. In indirect ways, we saw the return of investment in terms of performance and user satisfaction increase."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I would rate the pricing a three out of five."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"We were using Hyper-V. So, we switched to Sangfor because of the pricing."
"Price-wise, Sangfor Endpoint Secure can be considered a competitively priced product in the market as it offers quite low prices compared to other solutions."
"The solution is cheap. It is cheaper than other products by 15-20 percent."
"Its "pay as you grow" model offers cost-effectiveness compared to major cloud providers."
"The product is expensive compared to other vendors."
"Sangfor Endpoint Secure is not a cheap solution."
"Sangfor Endpoint Secure's pricing is cheap. I rate it seven out of ten."
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Top Industries

By visitors reading reviews
Construction Company
13%
Manufacturing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
Healthcare Company
11%
Manufacturing Company
10%
Construction Company
8%
Financial Services Firm
8%
Financial Services Firm
14%
Comms Service Provider
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise47
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...
What is your primary use case for Blackberry Optics?
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...
What needs improvement with Sangfor Endpoint Secure?
The interface has too many buttons, making it cluttered. It would be better if it were a simplified version with fewe...
What is your primary use case for Sangfor Endpoint Secure?
Sangfor Endpoint Secure is easy to handle with its user-friendly interface. The four engines it utilizes for endpoint...
What advice do you have for others considering Sangfor Endpoint Secure?
At first, people might not understand the interface, which is why it should be simplified. However, once they underst...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
No data available
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. Sangfor Endpoint Secure and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.