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CyberArk Identity vs OpenText Connected MX comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Authentication Systems (9th), Identity Management (IM) (9th), Authorization Software (3rd), Enterprise Password Managers (7th), User Entity Behavior Analytics (UEBA) (10th), Access Management (7th), Active Directory Management (6th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
OpenText Connected MX
Average Rating
10.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Mobile Data Protection (7th)
 

Mindshare comparison

CyberArk Identity and OpenText Connected MX aren’t in the same category and serve different purposes. CyberArk Identity is designed for Customer Identity and Access Management (CIAM) and holds a mindshare of 3.3%, down 3.7% compared to last year.
OpenText Connected MX, on the other hand, focuses on Mobile Data Protection, holds 6.6% mindshare, up 3.5% since last year.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
CyberArk Identity3.3%
Okta Platform14.8%
Auth0 Platform14.6%
Other67.3%
Customer Identity and Access Management (CIAM)
Mobile Data Protection Market Share Distribution
ProductMarket Share (%)
OpenText Connected MX6.6%
Microsoft BitLocker23.8%
Sophos SafeGuard14.3%
Other55.3%
Mobile Data Protection
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
MI
ICT Vendor Specialist at Asb
A backup solution that offers very good integration at a good price
We primarily use the solution as a backup for our entire environment.  The integration features are the most valuable. The integration is specific to each solution. It works well with SQL and Oracle databases and so on. On the exchange server, you do not have the best options for adjusting your…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CyberArk Identity is at the top."
"Being able to integrate CyberArk Identity with Microsoft Defender is valuable."
"The best features in CyberArk Identity that I appreciate most are the recent updates that have added features in the cloud privilege environment."
"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access."
"The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."
"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."
"The integration features are the most valuable. The integration is specific to each solution. It works well with SQL and Oracle databases and so on."
 

Cons

"More integrations would be better."
"They can include the Mobile Device Management (MDM) feature."
"It was pretty complex to implement CyberArk Identity. We had some help from a partner, and that helped a lot. But even for the partner, it was really difficult to streamline the process of implementing."
"They could improve their UI and make everything more user-friendly."
"Integration or deployment is extremely difficult for CyberArk Identity."
"The solution could be easier to use and I found it to be very complex involving many steps."
"Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options."
"One area for improvement is the complexity of the learning curve for new users."
"On the exchange server, you do not have the best options for adjusting your mailbox. This feature is not included. Also, disaster recovery backups can be improved. Some other solutions, such as HP Data Protector, have more features."
 

Pricing and Cost Advice

"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."
"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."
"CyberArk Identity is an expensive solution."
"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."
"The pricing of CyberArk Identity is competitive."
"The solution is cheap and I rate its pricing an eight out of ten."
"There is an initial license and then there is a subscription needed."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
No data available
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
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Also Known As

Idaptive
Micro Focus Connected MX, HPE Connected MX
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
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Find out what your peers are saying about Okta, Ping Identity, Microsoft and others in Customer Identity and Access Management (CIAM). Updated: January 2026.
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