ManageEngine Password Manager Pro and CyberArk Identity compete in the identity and access management domain. CyberArk Identity has the upper hand due to its advanced features and broader identity management capabilities.
Features: ManageEngine Password Manager Pro provides secure password storage, privileged account management, and automated password resets. CyberArk Identity offers secure single sign-on, adaptive multi-factor authentication, and identity governance.
Room for Improvement: ManageEngine could improve on features like multifactor authentication options, cloud integration capabilities, and user experience enhancements. CyberArk could focus on simplifying deployment processes, reducing complexity in initial setup, and enhancing integration with third-party applications.
Ease of Deployment and Customer Service: ManageEngine Password Manager Pro is known for its straightforward on-premises deployment and strong customer service. CyberArk Identity supports both on-premises and cloud-based deployment options and offers robust customer service, with more complex initial setup.
Pricing and ROI: ManageEngine Password Manager Pro is noted for competitive pricing and strong ROI for password management. CyberArk Identity, although higher in cost, justifies the price with its extensive feature set and strategic value for comprehensive identity control.
By the second month, we started seeing the benefits and achieved a return on investment.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
There is a timeout period that I do not like, requiring repeated verification.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
I compared it with other products, and it does not require a heavy investment.
The pricing is acceptable.
Regarding pricing, it can be quite a lot for small companies.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It's very low cost in comparison to Microsoft solutions.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises.
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