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CyberArk Identity vs ManageEngine Password Manager Pro comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users report rapid financial returns and effective security with CyberArk Identity, though some lack familiarity to comment on outcomes.
Sentiment score
2.1
ManageEngine Password Manager Pro improved security, productivity, and cost-efficiency by automating password tasks and centralizing access management.
By the second month, we started seeing the benefits and achieved a return on investment.
 

Customer Service

Sentiment score
6.3
CyberArk Identity's support is praised for responsiveness, though some users report delays and desire more expert assistance.
Sentiment score
7.0
ManageEngine Password Manager Pro's support is responsive with knowledgeable staff, but PAM cases may experience delays.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is praised for scalability and adaptability, but faces challenges in performance, stability, and support at large scales.
Sentiment score
6.7
Users report varied experiences with ManageEngine Password Manager Pro's scalability, noting both challenges and effective use in expanding data centers.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable and reliable, though minor glitches and enhanced regional coverage could further improve performance.
Sentiment score
8.9
Users find ManageEngine Password Manager Pro stable, reliable, easy to recover, and praise its performance and dependability.
There is a timeout period that I do not like, requiring repeated verification.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
 

Room For Improvement

CyberArk Identity issues include complex setup, weak authentication, poor integration, difficult scalability, and inadequate technical support and customer service.
ManageEngine Password Manager Pro needs user interface improvements and affordable pricing, catering mainly to tech-savvy users with limited support.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
 

Setup Cost

CyberArk Identity pricing varies among users but is valued for strong security features by medium and large enterprises.
ManageEngine Password Manager Pro is cost-effective for enterprises, with a 25,000 rands fee, compared favorably to competitors.
I compared it with other products, and it does not require a heavy investment.
The pricing is acceptable.
Regarding pricing, it can be quite a lot for small companies.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
 

Valuable Features

CyberArk Identity offers robust security features and integrations at a low cost, enhancing identity management and operational efficiency.
ManageEngine Password Manager Pro provides secure, user-friendly password management with strong features, direct machine login, and auditing capabilities.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It's very low cost in comparison to Microsoft solutions.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (11th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (9th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
ManageEngine Password Manag...
Ranking in Enterprise Password Managers
12th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
6
Ranking in other categories
Single Sign-On (SSO) (17th)
 

Mindshare comparison

As of May 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.1%, up from 0.7% compared to the previous year. The mindshare of ManageEngine Password Manager Pro is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
StephanBotha - PeerSpot reviewer
Secure, safe, reliable, and easy to use
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for every password we require to access as a tool The tool is secure, safe, reliable, and easy to use. The update might get a bit easier. I have been using ManageEngine Password…
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
11%
Healthcare Company
6%
Educational Organization
30%
Computer Software Company
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing point is very good. I compared it with other products, and it does not require a heavy investment.
What needs improvement with CyberArk Identity?
It does not have global market penetration, and sometimes, there are support issues. CyberArk Identity can definitely improve on the IAM rules when I create them. The stability can also be better.
What needs improvement with ManageEngine Password Manager Pro?
The support for the PAM product is not very prompt. Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one o...
What is your primary use case for ManageEngine Password Manager Pro?
We use ManageEngine Password Manager Pro to control privileged accounts. It is specifically meant to randomize passwords for privileged and service accounts. Additionally, we use the auditing featu...
What advice do you have for others considering ManageEngine Password Manager Pro?
Please keep my name anonymous because I have a code of conduct with the company. Without proper approval, I cannot disclose my identity. I'd rate the solution eight out of ten.
 

Also Known As

Idaptive
Password Manager Pro
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Australian Catholic University
Find out what your peers are saying about CyberArk Identity vs. ManageEngine Password Manager Pro and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.