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CyberArk Certificate Manager vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.3
Venafi reduces outages, automates certificate distribution, saves costs, and improves efficiency with faster installations and reduced manual workload.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
With Venafi, it wasn't about saving time but achieving functionality that was otherwise impossible, such as distributing certificates without manual intervention.
 

Customer Service

Sentiment score
5.6
CyberArk Certificate Manager support is efficient but has declined post-acquisition, with users praising services but suggesting improvements.
Sentiment score
6.6
Ping Identity Platform's customer service is timely and knowledgeable, though occasionally slow for complex issues; self-help resources are commended.
Inquiries are typically addressed the same day, with most issues, even complex ones, resolved within 24 hours.
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent.
Their technical support is knowledgeable and helpful, making Venafi stand out among other CyberArk products.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
 

Scalability Issues

Sentiment score
4.9
Venafi is scalable across environments, with strong cloud performance, valued for access control and integration, despite setup challenges.
Sentiment score
7.5
Ping Identity Platform offers adaptable scalability and performance, varying by configuration, environment, and server setup for different user needs.
This role-based access control enhances scalability and efficiency by providing a focused view of necessary information.
Horizontal scaling is a necessity rather than vertical scaling.
Scalability with Venafi is good; you can definitely use it if you have ten thousand certs, a thousand certs, a million, or a couple million.
 

Stability Issues

Sentiment score
5.4
CyberArk Certificate Manager is stable and dependable, with minimal issues and high user satisfaction compared to alternatives.
Sentiment score
7.9
Ping Identity Platform is stable and reliable, with minor integration challenges and manageable issues, rated 8-10 for stability.
Venafi's stability has been consistently reliable.
Venafi is a stable product. It's definitely more stable than others.
For stability, I'd rate it around six out of ten since we experience some outages despite the investment.
 

Room For Improvement

CyberArk Certificate Manager requires interface improvements, better cloud integration, expanded automation, and enhanced documentation for user-friendly and secure management.
Ping Identity Platform needs enhanced authentication, integration, and user interface improvements for better security and user adoption.
Expanding the range of out-of-the-box integrations would significantly improve the user experience.
The yearly DNS verification required by certificate authorities necessitates manual intervention, hindering full automation.
They are pushing for cloud adoption, but we prefer on-premises solutions due to regulatory concerns.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
 

Setup Cost

Venafi pricing is competitive but complex, with costs for public CA services, requiring a three-year commitment.
Ping Identity Platform offers flexible annual pricing, appealing for large enterprises, valued for security and efficiency over competitors.
Venafi offers good value for the cost.
The pricing has increased for us, impacting our organization due to its operational expenditure (OPEX).
For our budget, Venafi's cost is moderate. It's not expensive as internal certificate generation is free, and we only pay for the public CA certificate signer and for storage in Venafi.
 

Valuable Features

Venafi enhances operational efficiency with certificate discovery, automation, and integration, offering ease of use, compliance, and seamless management.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integrations, and customizable single sign-on for enhanced connectivity.
The most valuable feature of Venafi is the automation that helps save time and reduce human error.
It ensures centralized certificate management, which is crucial for compliance and maintaining best practices.
What I like best about Venafi is that it's very easy to get somebody on a call and get any of my questions answered.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
 

Categories and Ranking

CyberArk Certificate Manager
Ranking in Authentication Systems
8th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Ping Identity Platform
Ranking in Authentication Systems
7th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Single Sign-On (SSO) (3rd), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (4th), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
 

Mindshare comparison

As of September 2025, in the Authentication Systems category, the mindshare of CyberArk Certificate Manager is 1.3%, up from 0.7% compared to the previous year. The mindshare of Ping Identity Platform is 4.0%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Ping Identity Platform4.0%
Venafi1.3%
Other94.7%
Authentication Systems
 

Featured Reviews

Adam Goldstein - PeerSpot reviewer
Automates certificate management across platforms and has enhanced integration support
Venafi's automation capabilities were significant, as they allowed us to automate certificate rotation and deployment effectively. We integrated it with GlobalSign and aimed to automate DNS verification, although challenges remained. Venafi's platform-agnostic nature was beneficial for handling certificates across different systems like IIS, AWS, and Azure. It ensures centralized certificate management, which is crucial for compliance and maintaining best practices. It significantly improved our operational efficiency by automating certificate workflows. This reduced the number of certificates requiring manual management, freeing internal resources from deploying trivial certificates. While some complex certificates still needed manual intervention, automating simpler ones eliminated internal bottlenecks associated with tasks like uploading certificates to Imperva. By automating these processes, we reduced errors, streamlined workflows, and eliminated the need to repeatedly remember and execute complex procedures, ultimately increasing our overall operational efficiency. The automation capabilities are good; when properly configured, it performs as expected.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Government
8%
Manufacturing Company
8%
Financial Services Firm
24%
Computer Software Company
9%
Manufacturing Company
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Large Enterprise10
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

What do you like most about Venafi?
We use Venafi for PKI certificates.
What is your experience regarding pricing and costs for Venafi?
For our budget, Venafi's cost is moderate. It's not expensive as internal certificate generation is free, and we only pay for the public CA certificate signer and for storage in Venafi. With the to...
What needs improvement with Venafi?
As an end user, I cannot specifically point out improvements, but I believe it would be beneficial to display active certificates in a separate column on the UI, so users can easily find what they ...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

Venafi
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about CyberArk Certificate Manager vs. Ping Identity Platform and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.