CRITICALSTART vs Cyware Cyber Fusion comparison

Critical Start and Cyware are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #27, while Cyware is ranked #22 with an average rating of 5.0. Critical Start holds a 0.6% mindshare in SOAR, compared to Cyware’s 1.5% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 50% of Cyware users who would recommend it.

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Executive SummaryUpdated on Dec 5, 2024

CRITICALSTART and Cyware Cyber Fusion are competitive products in the cybersecurity domain. Cyware Cyber Fusion appears to have the upper hand due to its robust feature set and adaptability.

Features: CRITICALSTART has strengths in AI-driven threat detection and response, offering a comprehensive view of security incidents. It also provides efficient management of security alerts and integrates seamlessly with existing IT environments. Cyware Cyber Fusion delivers a rich suite of features with threat intelligence sharing and automated incident response, providing adaptability for diverse security needs. It includes advanced analytics for proactive threat management and supports seamless integration across multiple platforms, addressing a wide range of cybersecurity challenges.

Ease of Deployment and Customer Service: CRITICALSTART offers straightforward deployment with an emphasis on ongoing support, ensuring minimal disruption. Its dedicated support team facilitates the seamless implementation process. Cyware Cyber Fusion provides a flexible deployment model with strong customer service, offering comprehensive resources to guide setup and integration. Its adaptability in deployment options caters to different IT environments, making it a convenient choice.

Pricing and ROI: CRITICALSTART's pricing is user-friendly, providing a favorable ROI through efficient threat management. Although it presents a lower initial cost, Cyware Cyber Fusion requires higher setup costs due to its extensive features. However, this higher cost may lead to significant long-term cost efficiency, offering a strong ROI justified by its advanced capabilities and scalability, which appeals to businesses ready for strategic growth.

To learn more, read our detailed CRITICALSTART vs. Cyware Cyber Fusion Report (Updated: December 2025).

Buyer's Guide

CRITICALSTART vs. Cyware Cyber Fusion

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of January 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.9%, up from 4.5% compared to the previous year. The mindshare of CRITICALSTART is 0.6%, up from 0.2% compared to the previous year. The mindshare of Cyware Cyber Fusion is 1.5%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
Torq	4.9%
Cyware Cyber Fusion	1.5%
CRITICALSTART	0.6%
Other	93.0%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Nimrod Vardi

Global IT Director at OpenWeb

Automation workflows have transformed our IT, enabling secure just-in-time access control

We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

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Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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reviewer2342886

Director of Cyber Security APAC at a pharma/biotech company with 10,001+ employees

The threat emails are not tailored to our company, though the product is stable

The threat emails are not tailored to our company. It just gives us every newsletter and bombards our email box. The solution must be able to provide threat feeds. We shouldn’t have to rely on third parties and pay for additional licenses. The tool doesn't integrate well with ServiceNow. It is our main ticketing platform.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"What I appreciate most about Torq is that it is an essential part of our system."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

"Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7."

"The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution."

"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."

"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."

"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."

More CRITICALSTART pros

"The technical support team is helpful."

"The product is stable."

Cons

"The initial deployment of Torq was not easy."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"The UI has become slower but it's not something I would call them out on."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

More CRITICALSTART cons

"The tool doesn't integrate well with ServiceNow."

"The prices must be reduced."

Pricing and Cost Advice

Information not available

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"The pricing of other services was so insane that they weren't even an option."

"It costs a lot for what we felt comfortable to spend."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Healthcare Company

Real Estate/Law Firm

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

17%

Manufacturing Company

14%

Financial Services Firm

12%

Healthcare Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

No data available

Questions from the Community

What needs improvement with Torq?

From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...

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What is your primary use case for Torq?

I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...

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What advice do you have for others considering Torq?

One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...

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What do you like most about Cyware Threat Intelligence eXchange?

The product is stable.

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What needs improvement with Cyware Threat Intelligence eXchange?

The threat emails are not tailored to our company. It just gives us every newsletter and bombards our email box. The ...

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What is your primary use case for Cyware Threat Intelligence eXchange?

We use the solution for the correlation of threat feeds and reporting.

See all answers

Comparisons

Tines vs Torq

Compared 48% of the time

Splunk SOAR vs Torq

Compared 13% of the time

Blink Ops vs Torq

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Swimlane vs Torq

Compared 7% of the time

More Torq Competitors

ServiceNow Security Operations vs CRITICALSTART

Compared 15% of the time

Red Canary vs CRITICALSTART

Compared 14% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 12% of the time

ReliaQuest GreyMatter vs CRITICALSTART

Compared 11% of the time

Arctic Wolf Managed Detection and Response vs CRITICALSTART

Compared 10% of the time

More CRITICALSTART Competitors

ThreatConnect Threat Intelligence Platform (TIP) vs Cyware Cyber Fusion

Compared 19% of the time

Palo Alto Networks Cortex XSOAR vs Cyware Cyber Fusion

Compared 17% of the time

CrowdStrike Falcon vs Cyware Cyber Fusion

Compared 14% of the time

Anomali vs Cyware Cyber Fusion

Compared 13% of the time

ThreatQ vs Cyware Cyber Fusion

Compared 11% of the time

More Cyware Cyber Fusion Competitors

Product Reports

Buyer's Guide

Torq

January 2026

Download Torq product report

Buyer's Guide

CRITICALSTART

January 2026

Download CRITICALSTART product report

Buyer's Guide

Security Orchestration Automation and Response (SOAR)

December 2025

Download Cyware Cyber Fusion product report

Also Known As

No data available

Critical Start, CriticalStart

CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

Critical Start

More than just a security automation tool, Cyber Fusion unites threat intel and SOAR to automate any security tool, orchestrate any environment, and collaborate across any boundary, to yield more intelligent threat response.

Cyware

Buyer's Guide

CRITICALSTART vs. Cyware Cyber Fusion

December 2025

Free Report: CRITICALSTART vs. Cyware Cyber Fusion

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