Arctic Wolf Managed Detection and Response vs CRITICALSTART comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Arctic Wolf Managed Detection and Response and CRITICALSTART based on real PeerSpot user reviews.

Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, LMNTRIX and others in Managed Detection and Response (MDR).
To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: November 2022).
655,465 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Security protection is the best feature of this product.""Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.""The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious.""What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."

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"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives.""The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

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Cons
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.""They could probably expand on their integration tools. They can integrate with more security tools.""It can sometimes take up to an hour to get notification of a problem and that's a long time.""I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."

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"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

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Pricing and Cost Advice
  • "It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
  • More Arctic Wolf Managed Detection and Response Pricing and Cost Advice →

  • "The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
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    Questions from the Community
    Top Answer:Security protection is the best feature of this product.
    Top Answer:Licensing is paid monthly with an annual contract which we can upgrade as needed. It's based on the number of users and number of elements. It's a fixed monthly rate based on the number of elements… more »
    Top Answer:I think the response time could be improved. It can sometimes take up to an hour to get notification of a problem and that's a long time. We currently report to users directly from our own dashboard… more »
    Top Answer:The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools.
    Top Answer:The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for… more »
    Top Answer:The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with… more »
    Ranking
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    5,049
    Comparisons
    3,564
    Reviews
    4
    Average Words per Review
    719
    Rating
    8.8
    Views
    3,153
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    542
    Reviews
    1
    Average Words per Review
    1,619
    Rating
    9.0
    Comparisons
    Also Known As
    Arctic Wolf AWN CyberSOC
    Critical Start
    Learn More
    Overview

    Arctic Wolf® Managed Detection and Response (MDR) solution provides 24×7 monitoring of your networks, endpoints, and cloud environments to help you detect, respond, and recover from modern cyber attacks.

    Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat
    hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

    The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

    CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

    Offer
    Learn more about Arctic Wolf Managed Detection and Response
    Learn more about CRITICALSTART
    Sample Customers
    Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm6%
    Comms Service Provider6%
    Government6%
    REVIEWERS
    Energy/Utilities Company38%
    Financial Services Firm25%
    Manufacturing Company13%
    Hospitality Company13%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider10%
    Transportation Company5%
    Energy/Utilities Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise22%
    Large Enterprise44%
    REVIEWERS
    Small Business36%
    Midsize Enterprise27%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise12%
    Large Enterprise52%
    Buyer's Guide
    Managed Detection and Response (MDR)
    November 2022
    Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, LMNTRIX and others in Managed Detection and Response (MDR). Updated: November 2022.
    655,465 professionals have used our research since 2012.

    Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 4 reviews while CRITICALSTART is ranked 8th in Managed Detection and Response (MDR) with 1 review. Arctic Wolf Managed Detection and Response is rated 8.8, while CRITICALSTART is rated 9.0. The top reviewer of Arctic Wolf Managed Detection and Response writes "Alerts and points exactly to where we need to go, gives good prescriptive guidance, and allows customization of alerts based on your requirements". On the other hand, the top reviewer of CRITICALSTART writes "The transparency of data in the platform is perfect: You see everything as they are seeing it". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Red Canary MDR, Carbon Black Cloud Managed Detection Deliver and Symantec Cyber Security Services, whereas CRITICALSTART is most compared with Palo Alto Networks Cortex XSOAR, CrowdStrike Falcon Complete, ReliaQuest GreyMatter, Fortinet FortiSOAR and Red Canary MDR.

    See our list of best Managed Detection and Response (MDR) vendors.

    We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.