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CRITICALSTART Pros

CS
Systems Administrator at a energy/utilities company with 501-1,000 employees
The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution.
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Justin Hadley - PeerSpot reviewer
Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees
The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools.
Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives.
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CRITICALSTART Cons

CS
Systems Administrator at a energy/utilities company with 501-1,000 employees
They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive...
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Justin Hadley - PeerSpot reviewer
Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees
The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles.
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Buyer's Guide
Security Orchestration Automation and Response (SOAR)
September 2022
Find out what your peers are saying about Critical Start, Palo Alto Networks, Fortinet and others in Security Orchestration Automation and Response (SOAR). Updated: September 2022.
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